Great solution to mitigate Identity Theft Fraud. User Interface is easy to work with and the team behind the product is always looking to improve on the solution Review collected by and hosted on G2.com.

The solution could improve on better insights to be displayed in the response (endpoint) to provide a better experience when there is a declination or issue with the ID. Review collected by and hosted on G2.com.

Instant identity verification with document checks & facial recognition

Ability to support global customer base

Great support from Mitek customer success and tech teams Review collected by and hosted on G2.com.

Mostly positive experiences, not much to dislike. Review collected by and hosted on G2.com.

Account and Customer Sucess Team has been consistent and helpful over a range of issues. Review collected by and hosted on G2.com.

Detection of high-quality fake IDs, support of some document issuers, speed in adding new docouments Review collected by and hosted on G2.com.

The high standards Mitek sets for their solutions Review collected by and hosted on G2.com.

Some solutions seem a bit more complex to understand and integrate into our own platform but I'm sure that if we dedicate more time to it, we would get to the bottom of it Review collected by and hosted on G2.com.

Quick and seamless journey for customers to go through - the UI is self explanatory and adequately holds customers hands. Review collected by and hosted on G2.com.

False flags for "tampered bank statements" if a PDF is shared / opened on multiple devices prior to uploading. Review collected by and hosted on G2.com.

Mitek Systems does a great job establishing and building strong partnerships. They proactive collaborate and take a solution-oriented approach to solving problems. Working with Mitek feels less transactionable and more like a genuine partnership where the focus is on achieving the best results. Review collected by and hosted on G2.com.

Initially, there was a struggle understanding our unique business needs and tailoring offereings to our business.

Over time, our partnership continued to evolve and the Mitek team has gained more knowledge of our business needs, which has led to streamlined discussions and more productive conversations. Review collected by and hosted on G2.com.

The UI is in my opinion the best in the market currently and the key driver got selecting Mitek as a partner. The account management team are knowledgeable and accommodating Review collected by and hosted on G2.com.

The support for developers in implementing the SDK could be a lot better e.g. more documentation. I also think access to MI could be improved for example failure /rejection reasons Review collected by and hosted on G2.com.

Good backend and useful to understand and interpret

accuate data Review collected by and hosted on G2.com.

upload for documents is quite old (partially us needed to use the new system)

OGM quite hard to use

Did not have a consistent account manager for some time Review collected by and hosted on G2.com.

- The MI available from the solution is very comprehensive

- Proactive support and relationship management

- Roadmap and industry knowledge

- Offer continuous improvement Review collected by and hosted on G2.com.

- Remediation of assurance findings was a difficult and time consuming process Review collected by and hosted on G2.com.

The flexibility and ease in which we're able to change the customer journey. Review collected by and hosted on G2.com.

It's not so much a dislike, but the transition from HooYu to Mitek has taken some getting used to. Review collected by and hosted on G2.com.