--- title: Mitchell 1 Automotive Repair Reviews meta_title: 'Mitchell 1 Automotive Repair Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Mitchell 1 Automotive Repair works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 21 scale: '5' date_modified: '2026-07-17' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Mitchell 1 Automotive Repair Reviews **Vendor:** Mitchell Repair Information Company **Category:** [Auto Repair Software](https://www.g2.com/categories/auto-repair) **Average Rating:** 3.8/5.0 **Total Reviews:** 21 ## About Mitchell 1 Automotive Repair Mitchell 1 Automotive Repair is an auto repairing and garage management software. It helps for analyzing, shop management,and marketing. ## Mitchell 1 Automotive Repair Pros & Cons **What users like:** - Users praise the **reliability** of Mitchell 1 Automotive Repair, making it a trusted choice for automotive solutions. (1 reviews) **What users dislike:** - Users experience **payment issues** due to tricky billing practices and unhelpful customer service for account management. (1 reviews) - Users find the **poor service management** frustrating, as customer support prioritizes accounts over effective service. (1 reviews) ## Mitchell 1 Automotive Repair Reviews ### 1. Easy-to-Understand Estimates and a Smooth Experience for Tech and Service Writers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Mitchell 1 Automotive Repair?** Ease of understanding the estimates for the customer. Ease of use for the tech and service writers **What do you dislike about Mitchell 1 Automotive Repair?** Hours of customer support for being an hour being the west coast (Alaska) **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** One program that intigrates vendors for simple ordering, Labor guides are extremely close to actual times for repairs ### 2. A good product many years ago that failed to advance with the times **Rating:** 1.0/5.0 stars **Reviewed by:** Logan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Mitchell 1 Automotive Repair?** Mitchell one does allow for an organized shop management platform to be integrated into shop procedures, which ultimately is better than a paper-based system. **What do you dislike about Mitchell 1 Automotive Repair?** Server based with no remote access support. This is not at all helpful to remote management or semi absentee ownership, or multi shop locations. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** When we used it before switching to Tekmetric at the beginning of this year, Mitchell one provided all of our shop management needs for more than a decade. The problem was the solutions and the software did not keep up with technology. ### 3. Stay away **Rating:** 0.0/5.0 stars **Reviewed by:** Chuck E. | Co Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Mitchell 1 Automotive Repair?** The best part of Mitchell is the reliability **What do you dislike about Mitchell 1 Automotive Repair?** Billing and Accounting is very sneaky and hard to change without being penalized. Customer service and sales are only there to grab accounts and not service them **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Used to run our business, look up labor times, order parts and create invoices ### 4. Store Manager **Rating:** 2.5/5.0 stars **Reviewed by:** neil b. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Mitchell 1 Automotive Repair?** little to no help on this current issue as far is this problem having any kind of resolution **What do you dislike about Mitchell 1 Automotive Repair?** Mitchell on demand se apparently has decides that the number 1 tire supplier in the USA isnt worth keeping and are dropping the program with no option we are losing benefit **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** they arent, they arent solving problem they just say sorry, mitchell blames atd and atd has no clue whats going on or even that they are being booted off mitchell ### 5. Mitchel 1 automotive repair program **Rating:** 4.0/5.0 stars **Reviewed by:** Matt P. | Service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Mitchell 1 Automotive Repair?** Easy layout and great history information to ensure you're up today on all current and upcoming vehicles - easy schedule layouts for calendars and reports. easy organization to see all work orders at the same time and organize by many different factors. Also auto invoicing so you dont need to move or adjust anything before during or after. **What do you dislike about Mitchell 1 Automotive Repair?** The system is outdated and looks like its in need of an update to be more visually appealing - needs to implement a system for ordering parts without getting out of the program - needs to have a way to show when parts have arrived. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** We have moved to AutoLeap and have Mitchel being removed within the next month so we are no longer working with them to correct anything within the system, unfortunately. ### 6. User friendly, Extensive information, and easy rear wiring diagrams **Rating:** 5.0/5.0 stars **Reviewed by:** Alex N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Mitchell 1 Automotive Repair?** The repair procedures are descriptive and pictures to go along with are very helpful. Wiring diagrams are easy to follow. **What do you dislike about Mitchell 1 Automotive Repair?** Minimal information for Porsche and Mercedes repair procedures and wiring diagrams. Could use more information for the iconic 90's Japanese vehicles that are becoming more and more popular for restoration jobs. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Repair Procedures and labor time estimates are accurate ### 7. Inefficient and difficult to use **Rating:** 0.5/5.0 stars **Reviewed by:** Lucas K. | Automotive Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Mitchell 1 Automotive Repair?** The upsides of mitchell1 is the fact it has accurate labor times. **What do you dislike about Mitchell 1 Automotive Repair?** It is difficult and time consuming to write estimates, external links constantly freeze and go down. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** It allowed me to operate the auto repair shop but does not work efficiently and is expensive. ### 8. Long Term User- Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Debra S. | Internet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2021 **What do you like best about Mitchell 1 Automotive Repair?** With so many techs coming from outside shops, we have found that Mitchell is one universal tool that has been used in our industry. **What do you dislike about Mitchell 1 Automotive Repair?** LOL, of course cost could be better, but it is a great product! Great as we have woked with it in all our OEM's **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Daily work flow is better, as reported by our service department ### 9. Why I switched **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Mitchell 1 Automotive Repair?** Pro demand, Parts integration with vendors, quotes **What do you dislike about Mitchell 1 Automotive Repair?** Learning curve, only one station, no DVI. Cumbersome reports. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Parts markup consistency, ease of generating an estimate ### 10. Tons of Features **Rating:** 3.5/5.0 stars **Reviewed by:** Veronica G. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Mitchell 1 Automotive Repair?** The program has a ton of features. It easily links with QuickBooks and has a variety of reports. It covers my inventory needs and makes ordering stock parts very simple. I have my main vendors set up for one push ordering. **What do you dislike about Mitchell 1 Automotive Repair?** My computer is the master, I often lose connection to my employees' computers which becomes incredibly irritating. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** The reports the program offers are far more valuable than any report I can create I'm QuickBooks as it offers me more detailed information based on each technician or each department separately. I have 5 repair departments that all work on different types of vehicles and this allows me to categorize them for reporting purposes. ### 11. Great guide **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2019 **What do you like best about Mitchell 1 Automotive Repair?** The thing I love about Mitchell 1 is it is very easy to use and also has all the information needed for almost EVERY job possible. **What do you dislike about Mitchell 1 Automotive Repair?** If there could be a dislike I would have to say the price. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** The way Mitchell 1 has impacted my work is by being able to give customers accurate quotes in repairs for their vehicle based on book times. As well as a labor guide. And enhanced diagnostics. ### 12. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2019 **What do you like best about Mitchell 1 Automotive Repair?** We use Mitchell to run our collision And Auto Repair Shop And it fulfills all of our needs. **What do you dislike about Mitchell 1 Automotive Repair?** The main screen could use a more updated look and to categorize work in progress in more than one way. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Our technicians love the knowledge base Mitchell provides to back them up in solving issues. ### 13. Great wiring diagrams, but CRM fails compared to Alldata **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2019 **What do you like best about Mitchell 1 Automotive Repair?** Great how to software, the wiring and schematics are easy to read and follow **What do you dislike about Mitchell 1 Automotive Repair?** The invoicing and CRM fails in comparison to the Alldata product. The job packets take longer to build and are harder to flex and adapt to different sub models **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Obviously, the problems are non functional motor vehicles that need repairs and maintenance. ### 14. Outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** Angela P. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Mitchell 1 Automotive Repair?** The program works flawlessly and the customer service reps are always ready to help and tackle any problems. Our company has been working with them for over 3yrs now and making the switch was one of the best decisions we've made. Why choose another program when these guys are the best! **What do you dislike about Mitchell 1 Automotive Repair?** There is honestly only one thing I dislike about this program, in the sublet box when entering a sublet repair there is no portion for the sublets invoice. I have gone to the developers to open an appeal to have this put in with the next update...3-4 updates later and still nothing. It does not make or break me using the program, would just be more convenient when referencing sublet repairs, keeping the invoice # from the clients, and easier for accounting when syncing. **Recommendations to others considering Mitchell 1 Automotive Repair:** Do not be scared by the price, the only reason I have labeled it at a "4" is because i would always like to save the shop some money but I can say you honestly get what you pay for and you will not be disappointed. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** There are no business problems, they are on top of 99% of user concerns. There are a bunch of benefits when using this program such as, accurate labor times, convenient use, user friendly, and professional ### 15. Mitchell 1 keeps our business running **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Mitchell 1 Automotive Repair?** Mitchell 1 is a great tool for any auto repair shop. It works well with my accounting software which I like. I like that you can upload your information as well. **What do you dislike about Mitchell 1 Automotive Repair?** I don't like that it won't let you leave notes in files. I think it should be more flexible with the search windows. I wish the help windows were a bit more easy to navigate. **Recommendations to others considering Mitchell 1 Automotive Repair:** It is fully integrated and easy to use. They are getting better with adding customers input. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** It does my customer base, invoices and integrates to my accounting software. You can also text customers and print lof stickers from the program. This makes it easy to keep up to date with your customer needs. ### 16. Powerful platform to run repair facility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about Mitchell 1 Automotive Repair?** Accurately capture labor hours for tricky rapairs. **What do you dislike about Mitchell 1 Automotive Repair?** repairs. Can be a little cumbersome and run slowly. **Recommendations to others considering Mitchell 1 Automotive Repair:** Sulfur pot of is absolutely worth the money **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Correctly diagnosed difficult repairs with access to mitchells database. ### 17. Automotive Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea R. | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Mitchell 1 Automotive Repair?** Seamless on a computer with transferring parts from different parts dealers. Very easy to add customer information and able to communicate on several different platforms from it. **What do you dislike about Mitchell 1 Automotive Repair?** It isn’t as user friendly on tablets, it can be finicky with getting to prodemand online. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** Allt görs på ett ställe. Jag behöver inte gå till en reservdelssajt och hämta reservdelsnumret och mata in det, allt överförs smidigt. Mina kunder älskar att det finns påminnelsemail för rutinunderhåll. Schemaläggning är också mycket enkel och snabb. ### 18. Great Estimating Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Mitchell 1 Automotive Repair?** This program is user-friendly, constantly updating for improvements, and constantly taking user-feed-back into consideration when doing updates. **What do you dislike about Mitchell 1 Automotive Repair?** I do not like that there is not invoice spot under the sublet dialog box to input the invoice number from the sublet repair. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** There is a flow to Mitchell 1, the digit interface that syncs ups with Bolt-On is perfect for running a business smoothly. ### 19. repair management **Rating:** 4.5/5.0 stars **Reviewed by:** kelvin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about Mitchell 1 Automotive Repair?** I like its features such as the customer database, invoice and inventory, service history and vehicle tracking. The features are fully functional and its highly customizable. Its also good for the management of our repair services. **What do you dislike about Mitchell 1 Automotive Repair?** Its customer support is a bit slower at responding. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** It has helped us to offer quality services to our clients since it is good at keeping track of vehicles and also the customer database. We have been able to mitigate risks on vehicles since its database is good for analysing the state of a vehicle. ### 20. Mitchell On Demand Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Mitchell 1 Automotive Repair?** I like how easy it is to search for help on the cars i need to fix **What do you dislike about Mitchell 1 Automotive Repair?** I don't really dislike anything about this **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** It helps my work go faster by finding the problems for the cars and helping me ### 21. have been using for years, very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2018 **What do you like best about Mitchell 1 Automotive Repair?** the estimating is the best, also the billing **What do you dislike about Mitchell 1 Automotive Repair?** There is not much to dislike, sometimes the help menu is not very helpful. **What problems is Mitchell 1 Automotive Repair solving and how is that benefiting you?** car repair, billing and estimating ## Mitchell 1 Automotive Repair Discussions - [What is better Alldata or Mitchell?](https://www.g2.com/discussions/what-is-better-alldata-or-mitchell) - 1 comment - [View Mitchell 1 Automotive Repair pricing details and edition comparison](https://www.g2.com/products/mitchell-1-automotive-repair/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+01%3A25%3A47+-0500&secure%5Bsession_id%5D=c3b846e9-92ff-42a0-8ab5-846192603135&secure%5Btoken%5D=f00d0594ae0174b21a13cbeea82b35b28edd818d5a414a4b8cbaf8d70f96dd8c&format=llm_user) ## Mitchell 1 Automotive Repair Integrations - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) ## Top Mitchell 1 Automotive Repair Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (736 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (485 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews)