The fact that I can tag people into the conversation is the best feature for me. I also like to have separated things that are more general and others that are assigned just to me. I also enjoy the Task feature, so I can remember to do something by a certain due date. Review collected by and hosted on G2.com.

It's not as easy to find threads of conversation as in Gmail, for example. Sometimes I have to cross Missive with Gmail to go exactly to that email that is older. I also get confused when there's (1) new notification and it takes me some time to find where this is (for example, "hidden" in the Rooms section or in other sections that I don't use often). Review collected by and hosted on G2.com.

I love the rules. I am honestly paying a lot of money almost exclusively because I love the ability to "turn my email off" during set hours. Review collected by and hosted on G2.com.

The cost. It's very expensive and I'm not using 99% of the features. They require you to register at the Pro level just for access to rules. The creators very kindly explained why -- and I do get it, it's just expensive, that's all. Review collected by and hosted on G2.com.

I've been using Missive for several months now, and one of the features that has truly transformed the way I handle my inbox is personal tags. This functionality allows me to organize my emails in a way that makes sense to me, without affecting how my team members see or manage the same conversations.

The flexibility of creating custom tags for specific projects, priorities, or follow-ups has made my workflow much more efficient. I can instantly filter my inbox based on these tags, which saves me a lot of time and mental effort. Whether it's labeling emails for "Urgent", "Read Later", or "Client Feedback", I now have a clear overview of what needs attention and when.

I especially appreciate that these tags are personal, meaning they don’t clutter up the shared team space. It’s a simple but powerful feature that helps me stay focused and organized in a collaborative environment.

Overall, personal tags in Missive are a small detail that makes a big difference. Highly recommended for anyone looking to gain more control over their email workflow! Review collected by and hosted on G2.com.

I’ve been using Missive for a while now, and I can honestly say it’s one of the best email and team communication tools I’ve worked with. The interface is clean and intuitive, and the combination of email, chat, and task management in one platform makes it incredibly efficient for daily use.

One of the standout features for me is how smooth collaboration is — shared inboxes, internal comments on emails, and real-time chat make working with a team feel effortless. It’s also highly customizable, with features like personal tags, rules, and integrations that fit perfectly into different workflows.

So far, I haven’t come across any real downsides or areas that need improvement. Everything works reliably, and the platform feels well thought-out in both design and functionality. It's clear the team behind Missive has put a lot of care into building a product that truly supports productivity.

Highly recommended for both individuals and teams looking for a better way to manage email and communication. Review collected by and hosted on G2.com.

Missive is an excellent central communication tool, especially if you have multiple remote team members who need to communicate not only within their own department but also with other departments. Keeping all threads and chats together has saved us a great deal of confusion and eliminated the need to search for information in different places.

The tech support team is outstanding—they are quick to address outages and bugs that occasionally arise. They respond promptly and will either help resolve the issue or work with you to find a workaround until a permanent fix is available.

Overall, it’s a fantastic team and product. Review collected by and hosted on G2.com.

Our dislikes about Missive are relatively minor, such as the challenge of avoiding duplicate emails or creating rules that might conflict with each other. Additionally, features like the ability to pin emails to the top of the inbox would be incredibly helpful for keeping teams organized and ensuring important information is easily accessible. Another improvement we would appreciate is a way to "ping" or "@" specific departments. For instance, if operations needs to inform sales of a change, it would be great to have a way to notify them directly within the platform. Review collected by and hosted on G2.com.

Missive has been a very solid addition to our daily workflow. We communicate with clients frequently and in high volume, and the shared inbox setup helps everyone access the information they need without confusion. Conversations are transparent, tasks can be assigned easily, and teams stay aligned without relying on endless forwards or CCs.

From a management point of view, I appreciate the clear overview of what’s happening across the team. It’s easy to track who’s handling which client or topic, and the collaboration inside emails keeps context intact.

The support and product teams are responsive and open to suggestions. Many small improvements we needed were discussed directly with them, which makes the tool feel continuously refined. Review collected by and hosted on G2.com.

There isn’t much to criticize. Some interface elements could be a bit smoother, and a few features still have room for polish, but nothing that gets in the way of daily use. Overall, Missive helps us keep communication structured and transparent. It’s reliable, practical, and well-suited for teams that deal with shared client communication on a daily basis. Review collected by and hosted on G2.com.

Real-time collaboration is the absolute strength: being able to work on the same email with colleagues, assign conversations, and add internal notes has eliminated dozens of unnecessary messages on other channels. The interface is clean and the learning curve is surprisingly low. Excellent value for money compared to similar alternatives. Review collected by and hosted on G2.com.

The mobile app could be further optimized for some advanced features. Nothing blocking, but there is room for improvement compared to the desktop version. Review collected by and hosted on G2.com.

Missive truly transforms email management into real teamwork. With the shared inbox feature, my team and I can easily collaborate on the same threads. Having emails, tasks, and chat all in one place means nothing gets lost. Especially for client communications, Missive has made our workflow far more organized and efficient. Review collected by and hosted on G2.com.

Overall, I’m extremely satisfied, but the mobile app can sometimes feel less smooth compared to the desktop experience. Also, having more examples or guides for advanced automation rules would make it easier for new users to get started quickly. Review collected by and hosted on G2.com.

Missive has greatly enhanced our previously outdated process of forwarding email chains throughout our organization. The implementation of Missive initially required some effort, as the majority of our team were regular or power users of standard email software, but now no one would want to go back.

Missive’s support team is very proactive and helped us throughout the setup and maintenance process. They also offer the option to schedule calls to closely examine any issues, which I greatly appreciate.

Our team uses Missive daily, 24/5, and so far it has helped us eliminate unnecessary time sinks that we previously experienced. Review collected by and hosted on G2.com.

There are no major gripes; Just a few features that I, as an admin, would personally find helpful, such as seeing relationships between active rules and having the ability to perform test runs.

From the feedback I’ve received, the majority of people would simply like to be able to change certain aspects of the interface, but that’s about it. Review collected by and hosted on G2.com.

The ability to organize client communications by account using shared inboxes is fantastic. I can jump between different client folders and immediately see the full history and current status of conversations. Color-coded labels help me prioritize urgent client needs at a glance. Review collected by and hosted on G2.com.

The reporting dashboard could offer more granular insights - I'd love to track metrics like average first response time per client or conversation volume trends. Review collected by and hosted on G2.com.

It truly elevates collaboration. Their newest update with tasks is awsesome, it has resulting in our company to never miss or forget an email. Review collected by and hosted on G2.com.

Pricing plans do not really cover companies that are scaling slowly like our company. We are in the middle of expanding our team, we are currently 5-6 members and pricing for 5+ members is rocketing. Something our slow sclaling can not support. Also, we do not need most of the features on the Productive plan and we will have to upgrade only because of the seats limit. Review collected by and hosted on G2.com.