Email threads with built-in team messaging work great. We talk through plans, write replies together, and keep everything in one spot without making the email messy. It's basically like Slack inside your email, but better because the chat stays connected to each email. Review collected by and hosted on G2.com.

Reports need more details. I want better data on how fast we reply, how the team is doing, and customer patterns. Right now the reports are pretty simple. Review collected by and hosted on G2.com.

The ability to import rules and quickly reconfigure shared mailboxes, if needed, is very helpful. I already used Front before for sharing, but Missive is more flexible for my use case.

Customer support has been quick and helpful.

The pricing scheme is way better for my team of 11 people than others offered. Others required a huge price jump per account from 10 to 11. Review collected by and hosted on G2.com.

Keeping track of which Inbox vs Team Inbox can be a steep learning curve.

The Calendar feature is no where near the Calendar in Front.

Both Front and Missive suffer from the lack of ability to use Google for mail but use Teams as your default meeting option. Review collected by and hosted on G2.com.

The ability to involve subject matter experts through private comments—without cluttering the main email thread—is extremely valuable. It keeps communication clean while enabling effective collaboration. I also appreciate having all cost-related discussions centralized in one place rather than scattered across multiple departmental inboxes. Additionally, file sharing works well for distributing costing spreadsheets and supporting documents. Review collected by and hosted on G2.com.

Attachment handling could be improved, particularly when working with large Excel files that contain multiple costing scenarios. Review collected by and hosted on G2.com.

Honestly, Missive is just really practical. Our team was a mess before, and now it's not.

The main thing is that our shared inboxes (support@, info@, etc.) aren't confusing anymore. Before, we'd all be in there, and we had no idea who was replying to what.

Now, it's simple:

Chat in the email: If I'm not sure about a reply, I just @ my boss in a chat panel on the side of the email. We figure it out, and I send the reply. No forwards, no separate Slack messages. It’s all just attached to the one conversation.

Assigning tasks is obvious: A new email comes in. My boss assigns it to me. It's mine. Everyone else on the team can see it's mine, so they don't touch it. It’s impossible to have two people reply to the same customer.

It cleans up my day: I use "snooze" all the time. If I can't deal with something until tomorrow, I hit snooze, and it just comes back tomorrow. My inbox stays clean, and I don't forget. I also use their templates for common questions, which saves me a ton of time.

That's basically it. It just took our messy, shared email problems and made them simple. It works. Review collected by and hosted on G2.com.

But the search... it's a nightmare.

Seriously, trying to find a specific past email is awful. If you don't know the exact subject line or person, good luck. It's clunky, slow, and I often just give up and go find the email in my old Gmail account, which completely defeats the purpose.

So, for managing what's happening right now, it's great. For finding anything that happened more than a week ago? It's genuinely terrible. We just live with it because the day-to-day collaboration is so much better. Review collected by and hosted on G2.com.

The real-time collaboration is what stands out most. When a tricky customer issue comes in, I can loop in technical team members right in the email thread with internal comments. No more forwarding back and forth or losing context.The rules automation also helps route different types of requests to the right people automatically. Review collected by and hosted on G2.com.

The learning curve for advanced features is steeper than basic email. It took our team a couple weeks to really leverage all the collaboration features effectively. Review collected by and hosted on G2.com.

Getting all our project correspondence into one unified place has been a total shift for

how we operate. Jumping between different projects is seamless, converting emails into

action items happens right on the spot, and our team discussions stay completely hidden

from client view. Review collected by and hosted on G2.com.

The integration options need expanding - a handful of tools we depend on daily still don't

have direct connections. The left sidebar also starts feeling pretty cluttered once you're

juggling a lot of shared inboxes simultaneously. Review collected by and hosted on G2.com.

I love the connection to the team and how easy it is to collaborate before responding to a text or email from customer. Review collected by and hosted on G2.com.

I’m finding it difficult to know which messages I should close, where it goes. I just need more training likely, I just find it a little difficult to determine where to put things or how to keep important conversations at the top. I’m going to see if I can find training. Not something missive needs to do anything about, it’s just me lol. Review collected by and hosted on G2.com.

The threaded conversations with internal team chat are phenomenal. We can discuss strategy, draft responses together, and keep all context in one place without cluttering the actual email. It's like having Slack built into your inbox, but way more useful because the conversation stays with the relevant email. Review collected by and hosted on G2.com.

The reporting features could be more robust. I'd love deeper analytics on response times, team performance, and customer interaction patterns. Right now it's pretty basic. Review collected by and hosted on G2.com.

I especially like the shared inbox functionality and the ability to discuss emails internally before replying to customers. It keeps communication professional and organized. Review collected by and hosted on G2.com.

Certain settings and automation options could be explained more clearly for less technical users. Review collected by and hosted on G2.com.

Missive’s core features are very strong. In particular, the ability to add comments directly on email threads has been a game changer for me. It has significantly reduced the number of confusing back-and-forth email threads and made conversations much easier to follow. Review collected by and hosted on G2.com.

I find there is a bit of a feature overload. I do not always understand what will happen when I make a selection in a menu. Specifically, I find comments and notifications a challenge. Review collected by and hosted on G2.com.