Missive Reviews & Product Details

• Price point is ⅓ that of apps like Front

• Rules

• Canned messages with dynamic custom fields

• Real-time drafting for collaboration

• Excellent rich text editor Review collected by and hosted on G2.com.

• Recent removal of "Read Receipts"

• No native calendar

• No calendar integrations with popular calendars like Gmail, Outlook, etc.

• No native contact management syncing (e.g. with Gmail) — must be done with a paid third party app

• Activity feature is a cluttered mess

• Cannot sort/group by sender

• Chat is inline

• Activity menu is not viewable by email thread (only via Activity inbox) Review collected by and hosted on G2.com.

When our team first started using Missive, it solved our immediate problem: letting two staff share an email address. Since that time, Missive has become feature-rich, adding things like:

- automatic assignment of incoming messages

- teams and team inboxes

- see when a colleague is typing

- merged conversations

- Facebook Messenger, Twitter, and Twilio SMS messaging

- very powerful email and conversation handling based on complex rules (for incoming messages, outgoing messages, and even actions like labels or comments)

- out of office handling of email assignments

- responses

- configurable snoozes

- webhook actions

- a public API (for both messages and contacts)

- custom integrations

- contacts management

Missive has a lot to offer, even for handling personal email or a sole proprietor. However, it changes gears once you add a teammate, and the more colleagues you have, the more time it saves. Review collected by and hosted on G2.com.

I wouldn't say there are any downsides to using Missive, as there's nothing it does that could be done better directly in Gmail. I would say that one feature that is lacking is being able to search for text in a conversation and be brought directly to the text (Missive just shows the messages containing that text). I have some conversations that are many years old with thousands of lines of text, so just being told that a search string is in that conversation does me no good. I want to be brought to the text (like how Find works in my browser) and be able to reply to it in some way (i.e., my reply should reference that line somehow). Review collected by and hosted on G2.com.

Missive helps my team and I stay focused. Keeping us from flipping screens helps us get things done. Missive delivers on this front with it's basic philosophy about asynchronous communication.

We used a another ticketing program for a number of years. It worked well for internal communication and keeping on top of our client communications. But, we found that adding "notes" to those tickets and passing them back and forth started to feel slow. We wanted our clients to always feel that we were quick to respond. Therefore, we got in the habit of Slacking tickets to each other for more immediate feedback. While effective, we realized that each interruption in Slack killed the "flow" of the receiving person's workday.

We're an agency. Many of our emails are quick and transactional in nature. Missive allows us to stay focused on the task at hand then as soon as we swing to another "task" we're able to give feedback to other team members on one of their emails. The Missive way of doing things feels so fluid ... it's like dancing (well!).

Our other ticketing tool also did not handle our personal email accounts. This meant that we were in and out of a couple of Google accounts, a ticketing system, and Slack. Missive combines all of that into one single UI.

I also like that Missive doesn't parse the emails. Rather, it's using IMAP to render the messages. We've had issues with missing information in emails sent to us from clients because of inherent issues with parsing the content. This is a much better way.

We have different clients who need to be managed by different team members. We also have a number of other rules for sharing/assigning emails. The rich rule-set allowed by Missive is hugely customizable and very powerful. This keeps us working at our best. Review collected by and hosted on G2.com.

Like any software, the more powerful it is, the more confusing things can become. Missive has a LOT of options. Some of the options need to be managed for each user while other options are managed by the account holder. Our distributed office had to do some screen-shares to help get everyone's settings correct. Change is hard ... not sure that I can be too tough on Missive for this. Review collected by and hosted on G2.com.

What I love the best about Missive the beautiful, clean UI, and the integrations. I also like that Missive is available in most platforms that I use, this includes iOS, Mac, Android. Review collected by and hosted on G2.com.

What I dislike is there is no web version available. I also dislike that Missive does not have an flexible integrations. Review collected by and hosted on G2.com.

Love that this program allows me and my colleagues to work off of one email account along with our personal work accounts attached. Great for groups to work off of one project together or more. Review collected by and hosted on G2.com.

No chat, everything is similar to text or email. Review collected by and hosted on G2.com.