---
title: MirrorFly Reviews
meta_title: 'MirrorFly Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 29 reviews by the users' company size, role or industry to
  find out how MirrorFly works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 29
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Development
  url: https://www.g2.com/categories/development
---


# MirrorFly Reviews
**Vendor:** Mirrorfly  
**Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 29
## About MirrorFly
MirrorFly is a comprehensive CPaaS platform empowering businesses to create engaging communication experiences. MirrorFly provides robust functionalities including voice & video calling, chat, live streaming APIs and SDKs. It is world #1 white label self-hosted , SaaS and CPaaS provider with extensive customization options, allowing businesses across multiple industries including healthcare, telecommunication, finance, social apps, e-commerce, logistics & more MirrorFly with pre-designed UI components to accelerate development. Gain valuable insights into user behavior through our advanced analytics tools. Prioritize data security with our industry-leading encryption and compliance standards. The scalable platform ensures seamless performance, even during peak usage. Experience faster time-to-market, enhanced customer satisfaction, optimized costs, and streamlined operations with MirrorFly CPaaS. Highlights of MirrorFly as CPaaS ✅ 100% Customizable Workflow ✅ Host on Your Own Server ✅ Complete Data in Your Hand ✅ 1000+ Features (Chat, Voice, Video Chat, Video KYC, Live Stream, Conference, SIP, Activity Feed, etc) ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ One Time License Cost ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team




## MirrorFly Reviews
  ### 1. Bad communication & late delivery of service.

**Rating:** 1.5/5.0 stars

**Reviewed by:** Mohammed A. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2021

**What do you like best about MirrorFly?**

Hmm.. well it is hard question to answer. I can say they know how to fix the problem but they need to be told many times.

**What do you dislike about MirrorFly?**

You need to tell them about bugs and issues of the application many times to solve it. They are overloaded with many work that they reply you late and come up with solution late.

**Recommendations to others considering MirrorFly:**

I am sorry I can not recommend them due to the negative experience I have had with them.

**What problems is MirrorFly solving and how is that benefiting you?**

We have VoIP application which was developed by them but it has many issues as it seems  such as push notifications and the application is lagging. They need to be told many times to fix it and it seems they are not motivated to work after the sales!!


## MirrorFly Discussions
  - [How can I integrate MirrorFly IM with an enterprise application?](https://www.g2.com/discussions/how-can-i-integrate-mirrorfly-im-with-an-enterprise-application) - 1 comment, 2 upvotes
  - [What is CONTUS MirrorFly used for?](https://www.g2.com/discussions/what-is-contus-mirrorfly-used-for) - 1 comment, 1 upvote

- [View MirrorFly pricing details and edition comparison](https://www.g2.com/products/mirrorfly/reviews?filters%5Bnps_score%5D%5B%5D=2&section=pricing&secure%5Bexpires_at%5D=2026-08-12+14%3A00%3A44+-0500&secure%5Bsession_id%5D=1937eac4-6b88-49f1-b143-79c3162edcad&secure%5Btoken%5D=8f54001f20abb291032a81ae2fe81a534b6af9bd26b7db62d0d64f91456153ae&format=llm_user)
## MirrorFly Integrations
  - [Salesforce CRM Dashboards](https://www.g2.com/products/salesforce-crm-dashboards/reviews)

## MirrorFly Features
**Additional Functionality**
- Automated Responses
- Chat/Messaging
- Generative AI
- Call Recording
- Activity Dashboard
- Sentiment Analysis
- Communication Management
- Real-Time Reporting
- SMS Messaging
- Interaction Tracking
- Audio/Video Conferencing
- Call Monitoring
- Customizable Branding
- Call Routing
- Contact Management
- Voice Mail
- Multi-Language
- Two-Way Audio & Video
- Real-Time Updates
- Chat Transcript
- Reporting/Analytics
- Live Chat
- Caller ID
- IVR
- Real-Time Monitoring
- SMS Marketing
- File Sharing
- Fax Management
- API
- AI Copilot
- Chatbot
- Mobile Access

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Functionality**
- Ease Of Integration
- API Call Speed
- Unified Communications
- Alerts/Notifications
- Computer Telephony Integration
- Multi-Channel Communication

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Support**
- Documentation
- Community Support
- Professional Support

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

## Top MirrorFly Alternatives
  - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (460 reviews)
  - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - 4.4/5.0 (456 reviews)
  - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)