What problems is Miro solving and how is that benefiting you?
Before Miro, specs and architecture diagrams lived scattered across different tools — some in Visio, some in Confluence pages, some just in slide decks that went stale the moment a design changed. Anytime I needed to walk a team through a system, I was stitching together context from three or four places, and half the time people were looking at outdated versions.
Now everything lives on one board that's actually kept current — the UI makes it fast enough to update diagrams in real time during a design review instead of "I'll send an updated version later." That alone has cut down a ton of back-and-forth: instead of a week of async email threads clarifying a diagram, I can walk stakeholders through it live and resolve questions on the spot. Sharing is also just easier — one link, and whether it's an engineer, a PM, or someone in leadership, they can view or comment without needing an account or a walkthrough on how the tool works.
The integrations with Jira and Confluence help tie diagrams back to actual work items, so specs don't live in total isolation from execution — though as I mentioned, that link is more "point in time" than live, so I still have to double check things haven't drifted.
Performance-wise, for normal-sized boards this is all smooth, so the day-to-day win holds up fine. It's really only the huge, sprawling diagrams where I feel friction, and that's a smaller slice of my work.
I won't pretend it's cheap, but weighed against what I used to pay for separate diagramming and whiteboarding tools plus the time lost keeping multiple docs in sync, it nets out ahead. Consolidating into one tool that's actually used daily is worth more than the sticker price suggests.
Support and onboarding didn't really factor into the "problem solved" side much — the tool is intuitive enough that adoption across teams happened pretty organically, no formal training needed. Review collected by and hosted on G2.com.