--- title: Mint Service Desk Reviews meta_title: 'Mint Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Mint Service Desk works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Mint Service Desk Reviews **Vendor:** OPGK Rzeszow S.A. **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.8/5.0 **Total Reviews:** 17 ## About Mint Service Desk Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies. ## Mint Service Desk Discussions - [What are the benefits of the service desk function?](https://www.g2.com/discussions/what-are-the-benefits-of-the-service-desk-function) - 1 comment - [What does service desk software do?](https://www.g2.com/discussions/mint-service-desk-what-does-service-desk-software-do) - 1 comment - [What are the features of help desk software?](https://www.g2.com/discussions/what-are-the-features-of-help-desk-software) - 1 comment - [View Mint Service Desk pricing details and edition comparison](https://www.g2.com/products/mint-service-desk/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+10%3A28%3A31+-0500&secure%5Bsession_id%5D=453f5f48-26ec-4f6b-a297-db7ddae32fed&secure%5Btoken%5D=142e6372e1fd93a30aae4e8d1f8df80baf4f3a8d114be252f49a904d12e0734d&format=llm_user) ## Mint Service Desk Integrations - [Baramundi](https://www.g2.com/products/baramundi/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [Holded](https://www.g2.com/products/holded/reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Intune Enterprise Application Management](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews) - [Notion](https://www.g2.com/products/notion/reviews) ## Mint Service Desk Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Generative AI** - AI Text Summarization **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail ## Top Mint Service Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (718 reviews)