Toni H.
TH
Toni H.
Head Administrator
Mid-Market (51-1000 emp.)
"Great service and ease of use."
5/5
What do you like best about MineralTree?

As a new superintendent of a charter school - I find Mineral Tree ease of use so important to me. It allows me to feel secure that the bills are getting paid securely and quickly. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

I would like to get an alert on my phone when bills are pending - is there an app? Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Hi Toni,

Thank you for your review - we're so happy to hear that MineralTree is easy for you to use and supports the needs of your AP team and your school. We don't have an app today, though I will pass this note along to the product team! If you have any other feedback, don't hesitate to reach out to us.

Verified User in Oil & Energy
AO
Verified User in Oil & Energy
Mid-Market (51-1000 emp.)
"MineralTree has been a positive experience since the start of integrating the system"
5/5
What do you like best about MineralTree?

The Customer Support portal is extremely user friendly and very responsive. Making changes to company settings is easy to navigate without needing to reach out to MineralTree for support. Lastly, I really appreciate the various reports that you can pull to analyze data. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

My only complaint about MineralTree is the inability to apply credits directly in MineralTree. To my knowledge, credits must be applied in ERP software first. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"It has been a great experience working with MineralTree!"
4.5/5
What do you like best about MineralTree?

The customer service is great! They follow-up to make sure your issue has been resolved. They provided an Analytics dashboard to be able to see the bigger picture and be able to drill into categories that you are interested in the dashboard. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Would like for staff to be able to have visibility to their invoices at different stages. Would like to be able to see when the payment was direct deposited or wired instead of an estimated date frame. Review collected by and hosted on G2.com.

Connor N.
CN
Connor N.
Financial Analyst
Mid-Market (51-1000 emp.)
"I love MineralTree"
5/5
What do you like best about MineralTree?

I love the bidirectional sync capabilities of MineralTree, the approval process, and the support is great! Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

nothing. i had to review multiple competitors for a parent/ sub consolidation and ultimately landed on MineralTree for everything we do moving forward. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Hi Connor,

This is wonderful feedback, thank you so much for sharing your experience. We're happy to hear you're seeing such success with MineralTree, and if you ever need anything, please don't hesitate to let us know. Thanks again.

Jamie L.
JL
Jamie L.
Senior Accountant
Small-Business (50 or fewer emp.)
"Mineral Tree keeps things streamlined for our business and allows for proper controls for most areas"
4/5
What do you like best about MineralTree?

The search options are ideal. And the reporting features are helpful for various tasks such as showing what bills need approved for monthly accruals. As well as supporting that bills are OK to pay by running approval reports. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

Glitches are inconvenient. Such as we have two A/P accounts to choose from. But sometimes the A/P account changes and I don't know how it got changed because we never use that account for bills processed in MT. This then causes payments from MT to not sync at all to QB. Also our "class" project codes are messed up so I have duplicate options to choose from. MT is setup to default to the lowercase letters, but it does always do this. And if I choose the one with uppercase letters then it will not sync to Quick Books because it is not a valid code. Also sometime a bill will have a broken sync, I don't know why this happens. And if its not paid through Mineral Tree and it is marked as paid in QB, it will not show as paid in MT. The feature in MT to mark a bill as manually paid is not ideal because then my supervisor who approves payments is concerned that a manual payment in Mineral Tree will somehow sync to QB to show it as duplicate paid. I wish the feature for marking things as manually paid stated that it will not sync anything to QB at all, but rather just mark as paid in MT. Also on the new beta I do miss the check mark box for syncing bills to QB. That was something I was used to doing with a checkmark and without the check box it seems less obvious that you are syncing a bill to QB. Review collected by and hosted on G2.com.

Response from Courtney Nigro of MineralTree

Thank you very much for your feedback, we have passed it off to our Customer Success team to reach out.

MM
Mallory M.
Controller
Small-Business (50 or fewer emp.)
"MineralTree has greatly sped up and cleaned up our accounts payable process."
5/5
What do you like best about MineralTree?

Every invoice is accounted for and in one place. I know if I am waiting on a reply from a colleague or if inventory needs received in to process an invoice with one glance. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

I have to pay vendors who require a wire outside of MineralTree. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"MineralTree is efficient and user-friendly"
5/5
What do you like best about MineralTree?

Great and userfriendly software. The implementation process was a breeze. Software syncs well with NetSuite. The support team has been very responsive and thorough. Payment processing workflow is straightforward. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

No dislikes so far, will update if it changes. Review collected by and hosted on G2.com.

RR
Rebecca R.
Mid-Market (51-1000 emp.)
"Mineral Tree for AP Automation"
5/5
What do you like best about MineralTree?

Implementing Mineral Tree with Netsuite was a breeze. Our project manager was able to answer any questions we had, continuously communicated with us, and made the whole process easy. This software is a dream and has made invoice capture and entry easy and efficient. We save so much time by not having to manually enter data. Audit will be easy because our invoices are attached to the bill in our ERP system eliminating the need to dig through paperwork. We also save a lot of time not having to manually file invoices. We capture more line level data which assists in expense reviews and budgeting. Invoice approvals are easy and efficient through Mineral Tree. We also get a rebate by taking advantage of paying vendors with Silverpay. If you are looking to automate your AP processes, Mineral Tree is what you want!! Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

I wouldn't really say I dislike anything about Mineral Tree but I do see some areas for opportunity. I beleive Allocation Templates have the potential to do more by allowing default coding but not being constrained by values. I also wish there was a split feature that would split an expense line for you and eliminate having to manually split. Review collected by and hosted on G2.com.

Verified User in Farming
UF
Verified User in Farming
Small-Business (50 or fewer emp.)
"Time saver"
4.5/5
What do you like best about MineralTree?

Mineral Tree saves time and reduces errors. Excellent customer support. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

You are limited on the number of approvers. Review collected by and hosted on G2.com.

Response from Elizabeth Raffa of MineralTree

Thank you so much for your review. We're thrilled to hear that MineralTree is saving you time and helping you improve accuracy. I'll be sure to pass along your comments about the customer support team as well--we agree about their excellence!

JS
Joe S.
Small-Business (50 or fewer emp.)
"Clear, swift, and secure!"
5/5
What do you like best about MineralTree?

The interface is laid out very clearly. The process is exceptionally secure, with two-step verification that takes place very quickly. Review collected by and hosted on G2.com.

What do you dislike about MineralTree?

I have no complaints whatsoever about MineralTree, at this point. So far, it's exactly what I need and works perfectly. Review collected by and hosted on G2.com.