Mindsay Reviews & Product Details

Director, Products and Sales Optimization
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Good business understanding, focused team, delivering within all deadlines, great communication. Review collected by and hosted on G2.com.

What do you dislike?

Can't add anything based on our last project, all went well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

developed chat-bot to assist our travelers, first version on topics around COVID-19, second version much more extensive delivering DIY options for ticket changes and cancellations + trivial questions around check in, luggage etc.

Too early to describe benefits, but expectations are higher degree of efficiency and - most important - happy customers as they get instant answers to a lot of questions and avoid waiting time. Review collected by and hosted on G2.com.

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Mindsay Overview

What is Mindsay?

Provide simple and efficient customer interactions with a Mindsay chatbot. Mindsay helps customer service teams overcome common challenges, allowing them to automate large volumes of customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, from simple to sophisticated, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Mindsay Details
Website
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latin, Latvian, Lithuanian, Malayalam, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Tibetan, Fijian, Maltese, Samoan, Tonga (Tonga Islands)
Product Description

Elevate the customer experience, upsell clients, and increase ROI with self-learning AI chatbots


Seller Details
Seller
Mindsay
Company Website
Year Founded
2016
HQ Location
Paris, Paris
Twitter
@Mindsay_ai
1,694 Twitter followers
LinkedIn® Page
www.linkedin.com
47 employees on LinkedIn®
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Mindsay Reviews

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UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I appreciate the autonomy when working on the Mindsay platform. There are a lot of things we can do directly, thus avoiding countless emails and misunderstanding regarding what we want. For example we can modify the text in the chat ourselves , allowing us to be extra reactive in unexpected situations. And the Mindsay team is also very reactive and always here to help. Review collected by and hosted on G2.com.

What do you dislike?

The "Issues" section could be slightly improved in order to facilitate the following up of bugs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mindsay helps us to inform our customers in an instant and interactive manner. It reduces the number of contacts towards our Customer Service Team. Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The platform is simple and flexible allowing us to automate complex customer servicing queries. There are new features being released constantly which are easy to implement and use. Review collected by and hosted on G2.com.

What do you dislike?

The platform was not as self-service as we would have liked from day one but Mindsay have continued to make it operate a platform where you can manage your own intents, content and implementation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're trying to resolve the volume of claims that come into our contact centre for missing loyalty points. Most of these claims have the same or very similar outcomes which have been really simple to automate. We've seen an over 20% reduction in contacts coming into our contact centre. Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Their team is always open to feedback and to improving their product in order to help us achieve our goals. Their platform was able to resist COVID-19 pressure, with a +300% growth overnight. Review collected by and hosted on G2.com.

What do you dislike?

The platform is quite “young”, so they know they have many opportunities to improve some areas (for example, analytics). Good news, they are already working on all those areas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great UI and conversational interface. Better for english-speaking and french markets today, as their algorithm needs to improve in order to perform better in other languages. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are automatizing all our customer service through our bots. From doing check-in of your flights, consulting your flight status or requesting a voucher. We are focused on creating self-serve use cases that allow our clients manage their bookings by themselves. This way, we are reducing call center costs, as well as improving customer satisfaction. Also, it’s been a critical tool for us during COVID-19, as we were able to respond to the crisis in a massive way. Review collected by and hosted on G2.com.

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Responsable de la relation client
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

availability of the team to response to our strategy and always look forwards improving the bot according to our needs. Their tool is quite mature and efficient to eliminate the most frequent demands Review collected by and hosted on G2.com.

What do you dislike?

overview of the tool to be the most autonomous in managing and supervising content, but currently steps defined to work in this way Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Reduce the number of support requests handled by agents

- Push more ancillary services, like parking reservations or flight destination

- Provide automated 24/7 customer support Review collected by and hosted on G2.com.

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Team Leader & Manager - Bot factory
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Mindsay's application is very easy to handle and aims users to be able to create bots in total autonomy. And Mindsay's teams is very reactive and attentive about questions or suggestions from their clients.

Consultants can use this solution to implement a conversational intelligence as well as developers, product owners, ... Review collected by and hosted on G2.com.

What do you dislike?

Some connectors are missing (MS Teams for example) and some others are not very easy to integrate (Zendesk). But Mindsay's team is working on this points. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mindsay helped use to create very quickly chatbots, without have to do code. This solution seduces our clients because they are able to update by themself their chatbots. Review collected by and hosted on G2.com.

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Product Owner
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay is a tremendous company to work with. RATP has been working with them since 2017, we were one of their first clients and so far it has been and amazing collaboration.

They helped us build our first chatbot. The result was beyond expectation, so we made them build another one. Then RATP started looking into voicebot - so we asked Mindsay if they could work on Alexa. And no surprise, it worked fantastic.

What started as a one-shot project that was supposed to last six months became a great trust partnership that has been going on for two years now.

We are proud to work with Mindsay and would definitely recommend there expertise. Review collected by and hosted on G2.com.

What do you dislike?

There is not much to dislike about Mindsay. We had the privilege to see the company grow since the last two years and we saw drastic improvements in terms of organization for instance. They are always pushing the boundaries on work efficiency and value proposition. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking into building a chatbot or voicebot - hesitate no more. Mindsay is the compagny to go for. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Actually we are not solving any problems with Mindsay. They have been accompanying us on our conversational strategy since 2017. As a public service company our goal is to bring our clients the best services possible and Mindsay helped us a great deal with that. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Hippolyte, Thank you so much taking the time to leave such a detailed review. We really appreciate it and hope that it will guide others in their choice of a conversational platform.

Thanks again!

Bonnie Bailly

VP Marketing

AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We are the french ski resort of Val d'Isère, the chatbot of mindsay helps our customers to book skipass and to know things about the ski area (oppening, weather, avalanche risk...) . It's efficient and customer driven. The mindsay team is helpfull and very kind. We love working with them. The back Office of the tool is the best part : easy to use and perfect for analytics and insights. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far to report about the limits of the tool Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Start with few demands, and then see the analytics and add other features like we did Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mindsay helps our customers with easy demands, it allows us to spend more time helping customers to solve difficult issues. The perfect tool to save time and create satisfaction. There is less phone calls and a better purchase experience. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

We have been working and growing with Mindsay for several years, and have seen improvements in our conversion performance on the bot, on the site navigation, and especially in terms of customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike?

For now, we don't have any issue to report! Continue lie, that Team! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Working with Mindsay is growing with Mindsay Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Working on the improvement on our conversion performance, on our web site extension in several languages and continually learn how to better meet our customers expectations. Review collected by and hosted on G2.com.

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Customer Service Program Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay have been most helpful with all our demands. They completely understand our business requirements, are open to trying out new ideas, are super fast in implementing changes or developing API connections and are proactive in proposing new approaches. Their conversational approach sets them apart from other competitors. I would highly recommend them to any company Review collected by and hosted on G2.com.

What do you dislike?

Nothing really - apart from not being able to deploy their technology on other communication channels that we are using Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The technology used by Mindsay puts them in a different league than other BOT vendors. Their natural language recognition and use is quite unique - especially when it comes to operating across several countries and languages Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Redirecting customers so they are being helped faster. Lessening the input and backlog of our classic channels like phone, webforms or mail Review collected by and hosted on G2.com.

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Digital Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Just launched the projet recently.

We selected Mindsayfor its capability of providing flexible & efficient Chatbot technology for our business. Their agility process combined with their experience in similiar project of the sector and their clear understanding of the expectations such business & technology rules have allowed efficient discussions and setup phase. First weeks of usage show good interactions and performances levels with the BOT and their support is much appreciated Review collected by and hosted on G2.com.

What do you dislike?

Company and their solution is growing & improving so some extended features will come soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have choosen Minday's technology to answer on H24 quickly to passengers questions about their travel which can sometime be very specific to the airports business and needs real time connection (ex: flight status). Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Pierrick, Thanks so much for taking the time to share your Mindsay experience so far. We look forward to hearing what you think of our new features.

Bonnie Bailly

VP Marketing

EL
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Travel Industry’s focus and understanding, ease & simplicity of platform use, low training requirements. Great support and reactivity from a very talented and reliable team. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to complain about. Great product and awesome team! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Adding a ChatBot solution to our solution portfolio offering. Appeals to the widest customer base through ease of use and lower training requirements. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Experts in the Travel sector, with adaptability to their clients needs with a powerful technical team that offers great alternatives when developments are challenging. Review collected by and hosted on G2.com.

What do you dislike?

High level analytics. I would like to see more granularity in their dashboards. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Mindsay, Iberia is able to give its customers the chance to communicate with it through Whatsapp or the app in a automatic conversational way, solving key needs and questions. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Gonzalo, Thanks for taking the time to share your experience with Mindsay! We really appreciate your feedback and kind words.

Bonnie Bailly

VP Marketing

Chargée de Marketing Relationnel
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I liked to work with Mindsay for the ideas that the team bring every day to improve our chatbot. I like the vision of Mindsay and their ability to meet a challenge. Review collected by and hosted on G2.com.

What do you dislike?

At first the chatbot plateform was very light but Mindsay had improve it very quickly and now there is a lot of possibility of using it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We create a chatbot which is helpfull for our social care and all the teams who work with customers. We have a lot of benefits as : the chatbot works perfectly, a lot of new ideas to improve the understanding of the bot and a great interface to modify the chatbot live. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Lea, thanks very much for taking the time to share your experience working with Mindsay. We're happy to hear we're improving and adding value.

Bonnie Bailly

VP Marketing

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The speed of reply and implementation of additional features is really good. The structured approach to implementing the chat and the clarity that is given is excellent. The kindness comes as the cherry on top. The tool itself is performing well and adds value for our customers. Review collected by and hosted on G2.com.

What do you dislike?

Content management could be made more simple + the fact that we mention that it's built by Mindsay in our chat Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have reduced the volume of calls to our service center and been able to give a 24/7/365 service to our customers in 3 languages in a short time. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Wilfried, Thanks so much for taking the time to review Mindsay. Great to hear that we're reducing calls to your service center and providing nonstop service to your customers in 3 languages.

Bonnie Bailly

VP Marketing

UT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay listens to us for all our needs. Review collected by and hosted on G2.com.

What do you dislike?

Mindsay's dashboard was initially poorly organized. However, we have seen a marked improvement in it. Now, the Mindsay dashboard includes all the information needed to analyze the bot. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend you use Mindsay. Mindsay is attentive to our needs and has always given us good advice. Their knowledge of chatbot is invaluable to us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mindsay has allowed us to reduce the volume of conversations on our social networks. We can now focus on issues with more value. Review collected by and hosted on G2.com.

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Digital Products Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay is always looking to be on the state of the art. They do improvements on a daily basis and are really there to help their clients when needed. Furthermore, they are proactive and propose quick wins when they see what could be easily improved. Review collected by and hosted on G2.com.

What do you dislike?

I could have written their dashboard but they just released the new version ;) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In my opinion, we do facilitate our clients' journey by helping them 24/7 in finding an answer they wouldn't want to/have the time to search on our website. People are less likely to call the Contact Center for a basic info they can find within the bot :). Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Thank you for taking the time to leave a review, Marion! Glad you like the new dashboard.

Messaging project leader
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

- Day to day technical and operational support

- Our account manager pro-activity and reactivity

- BOS platform (Reporting, editable chatbot Knowledge base, conversation issues tracking and correcting)

- Highlight issues quickly and easily in production Review collected by and hosted on G2.com.

What do you dislike?

- Discussion tree view validation (Project scoping phase) could be optimised

- Knowledge base edition and update could be optimised Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- Release our human agent from repetitive and low added value questions (now managed by our chatbot)

- Assess conversational business potential

- Assess push messages potential

- Improve user experience on messaging touch point Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Maxime, glad to hear we're adding value at Disneyland Paris. Thanks so much for taking the time to share your Mindsay experience. We appreciate it!

Bonnie Bailly

VP Marketing

Chef de projet web & mobile
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay let us have a chatbot responding exactly to our needs as a medium company. Also, it allows us to make evolutions that help us in commercial subject and customer service. Review collected by and hosted on G2.com.

What do you dislike?

The dashboards were not easy-to-use these last months but a new version that helps us was released this month. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

In my opinion, we facilitate our clients' journey by helping them 24/7 in finding answers when they don't have time to search the entire website. Also, we are convinced that the bot reduces the customer sending us form to get answer. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Fanny, thanks for taking the time to share your Mindsay experience! Great to hear that new dashboards are easier to use. We appreciate your feedback!

Product Incubation Director
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The founders team and how they manage to get surrounded by a skilled and reliable management.

The strong business and technical vision which allow them to remain focused since early stages. Review collected by and hosted on G2.com.

What do you dislike?

ot that much. Not saying everything is working perfectly, but when an obstacle arised we always solved it quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We worked with them to explore Conversational commerce.

We need to engage with our users on new channels offering relevant booking experience. Review collected by and hosted on G2.com.

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Responsable Web
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like the technology based on IA.

It enables us to learn from our clients behaviours and feed backs and enhance our website more often. Review collected by and hosted on G2.com.

What do you dislike?

The tracking part is not OK for now (not as precised as the solution we used to have before). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Learning from our customers Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay has a very good understanding of the travel industry. They are ready to provide quick issues solving, always open-minded and up for new challenges. I also like their ability to connect easily to other applications like Messenger or Zendesk. Definitely a good choice. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to dislike about Mindsay. I am looking forward to seeing the new dashboard! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Mindsay we have been able to reduce the number of chats and emails send to the customer service. Bee-bot is able to answer most of common questions but also specific questions about our products and services. We also launched some use cases in order to increase ancillaries revenues and already have significant results. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Thanks so much for taking the time to share your thoughts about Mindsay! Please do check out our new dashboard. We'd love to know what you think!

UT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Mindsay has demonstrated its ability to develop an innovative solution by integrating the technical and regulatory constraints imposed by RATP teams. It has been able to offer proposals on blocking issues while keeping in mind the need to streamline the customer journey.

During the project, the teams were available and reactive, a behavior that made it possible to meet the deadlines imposed. Review collected by and hosted on G2.com.

What do you dislike?

Mindsay should offer customers more autonomy in visualizing certain quantitative and qualitative indicators to reduce time-consuming solicitations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The features offered by the Mindsay solution allowed us to identify new customer needs, and influenced new information dissemination strategies on our media. Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Great contact with the teams, they really listen to our needs and are able to propose things in adequation with our requests.We have found in Mindsay a real partner and not only a handler. Review collected by and hosted on G2.com.

What do you dislike?

Not much really, they are really reactif, understanding and antisipating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Mindsay is a real partner. They are proactive, listening to our needs and providing a great solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Mindsay we are able to decrease our volumes of contacts within our call center. Also we are able to provide online sales via the chat bot, we are staying digitally up to date. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Great to hear Mindsay is allowing you to decrease the volume of contacts to your call center and drive more sales! Thanks so much for taking the time to leave a review!

UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The best for me is how this plug and play platform helped us to improve our customer service and support needs on any device in a very short time.

This bot helped our passenger save a lot of time finding info on our portal. (The bot answers more than 85% of users’ requests automatically.)

The AI gave our airline improvement in our sales strategies on the extra services we can now offer through the bot. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, very little. The "nice-to-haves" would be more documentation for new users Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very good solution to answer simple and repetitive questions, to cutting down wait times & improving efficiency. Users don't waste time on calls anymore.

Very good to improve our extra services sales strategies. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Thanks for share your experience with Mindsay! Great to hear that your bot is answering more than 85% of requests automatcally. And rest assured that more documentation for new users is coming soon!

EA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The team is very determined and commited with all the projects. The support is great in all proposals, very open to new developments and improving the service provided to meet all expectations. Review collected by and hosted on G2.com.

What do you dislike?

Nothing I would highlight, the collaboration has been great so far. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The projects delivered by Mindsay are of great help to fulfill our customers journey, and ease the pain points during their journey. Review collected by and hosted on G2.com.

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Response from Bonnie Bailly of Mindsay

Great to hear that Mindsay is helping to fulfill your customers' journeys and easing their pain points. Thanks so much for taking the time to leave a review!

Bonnie Bailly

VP Marketing

Do you work for Mindsay?