Mindsay Reviews & Product Details

I appreciate the autonomy when working on the Mindsay platform. There are a lot of things we can do directly, thus avoiding countless emails and misunderstanding regarding what we want. For example we can modify the text in the chat ourselves , allowing us to be extra reactive in unexpected situations. And the Mindsay team is also very reactive and always here to help. Review collected by and hosted on G2.com.

The "Issues" section could be slightly improved in order to facilitate the following up of bugs. Review collected by and hosted on G2.com.

The platform is simple and flexible allowing us to automate complex customer servicing queries. There are new features being released constantly which are easy to implement and use. Review collected by and hosted on G2.com.

The platform was not as self-service as we would have liked from day one but Mindsay have continued to make it operate a platform where you can manage your own intents, content and implementation Review collected by and hosted on G2.com.

Their team is always open to feedback and to improving their product in order to help us achieve our goals. Their platform was able to resist COVID-19 pressure, with a +300% growth overnight. Review collected by and hosted on G2.com.

The platform is quite “young”, so they know they have many opportunities to improve some areas (for example, analytics). Good news, they are already working on all those areas. Review collected by and hosted on G2.com.

availability of the team to response to our strategy and always look forwards improving the bot according to our needs. Their tool is quite mature and efficient to eliminate the most frequent demands Review collected by and hosted on G2.com.

overview of the tool to be the most autonomous in managing and supervising content, but currently steps defined to work in this way Review collected by and hosted on G2.com.

Mindsay's application is very easy to handle and aims users to be able to create bots in total autonomy. And Mindsay's teams is very reactive and attentive about questions or suggestions from their clients.

Consultants can use this solution to implement a conversational intelligence as well as developers, product owners, ... Review collected by and hosted on G2.com.

Some connectors are missing (MS Teams for example) and some others are not very easy to integrate (Zendesk). But Mindsay's team is working on this points. Review collected by and hosted on G2.com.

Good business understanding, focused team, delivering within all deadlines, great communication. Review collected by and hosted on G2.com.

Can't add anything based on our last project, all went well. Review collected by and hosted on G2.com.

Mindsay is a tremendous company to work with. RATP has been working with them since 2017, we were one of their first clients and so far it has been and amazing collaboration.

They helped us build our first chatbot. The result was beyond expectation, so we made them build another one. Then RATP started looking into voicebot - so we asked Mindsay if they could work on Alexa. And no surprise, it worked fantastic.

What started as a one-shot project that was supposed to last six months became a great trust partnership that has been going on for two years now.

We are proud to work with Mindsay and would definitely recommend there expertise. Review collected by and hosted on G2.com.

There is not much to dislike about Mindsay. We had the privilege to see the company grow since the last two years and we saw drastic improvements in terms of organization for instance. They are always pushing the boundaries on work efficiency and value proposition. Review collected by and hosted on G2.com.

We are the french ski resort of Val d'Isère, the chatbot of mindsay helps our customers to book skipass and to know things about the ski area (oppening, weather, avalanche risk...) . It's efficient and customer driven. The mindsay team is helpfull and very kind. We love working with them. The back Office of the tool is the best part : easy to use and perfect for analytics and insights. Review collected by and hosted on G2.com.

Nothing so far to report about the limits of the tool Review collected by and hosted on G2.com.

We have been working and growing with Mindsay for several years, and have seen improvements in our conversion performance on the bot, on the site navigation, and especially in terms of customer satisfaction. Review collected by and hosted on G2.com.

For now, we don't have any issue to report! Continue lie, that Team! Review collected by and hosted on G2.com.

Just launched the projet recently.

We selected Mindsayfor its capability of providing flexible & efficient Chatbot technology for our business. Their agility process combined with their experience in similiar project of the sector and their clear understanding of the expectations such business & technology rules have allowed efficient discussions and setup phase. First weeks of usage show good interactions and performances levels with the BOT and their support is much appreciated Review collected by and hosted on G2.com.

Company and their solution is growing & improving so some extended features will come soon. Review collected by and hosted on G2.com.

Travel Industry’s focus and understanding, ease & simplicity of platform use, low training requirements. Great support and reactivity from a very talented and reliable team. Review collected by and hosted on G2.com.

Nothing to complain about. Great product and awesome team! Review collected by and hosted on G2.com.

Experts in the Travel sector, with adaptability to their clients needs with a powerful technical team that offers great alternatives when developments are challenging. Review collected by and hosted on G2.com.

High level analytics. I would like to see more granularity in their dashboards. Review collected by and hosted on G2.com.

I liked to work with Mindsay for the ideas that the team bring every day to improve our chatbot. I like the vision of Mindsay and their ability to meet a challenge. Review collected by and hosted on G2.com.

At first the chatbot plateform was very light but Mindsay had improve it very quickly and now there is a lot of possibility of using it. Review collected by and hosted on G2.com.

The speed of reply and implementation of additional features is really good. The structured approach to implementing the chat and the clarity that is given is excellent. The kindness comes as the cherry on top. The tool itself is performing well and adds value for our customers. Review collected by and hosted on G2.com.

Content management could be made more simple + the fact that we mention that it's built by Mindsay in our chat Review collected by and hosted on G2.com.

Mindsay listens to us for all our needs. Review collected by and hosted on G2.com.

Mindsay's dashboard was initially poorly organized. However, we have seen a marked improvement in it. Now, the Mindsay dashboard includes all the information needed to analyze the bot. Review collected by and hosted on G2.com.

Mindsay is always looking to be on the state of the art. They do improvements on a daily basis and are really there to help their clients when needed. Furthermore, they are proactive and propose quick wins when they see what could be easily improved. Review collected by and hosted on G2.com.

I could have written their dashboard but they just released the new version ;) Review collected by and hosted on G2.com.

- Day to day technical and operational support

- Our account manager pro-activity and reactivity

- BOS platform (Reporting, editable chatbot Knowledge base, conversation issues tracking and correcting)

- Highlight issues quickly and easily in production Review collected by and hosted on G2.com.

- Discussion tree view validation (Project scoping phase) could be optimised

- Knowledge base edition and update could be optimised Review collected by and hosted on G2.com.

Mindsay let us have a chatbot responding exactly to our needs as a medium company. Also, it allows us to make evolutions that help us in commercial subject and customer service. Review collected by and hosted on G2.com.

The dashboards were not easy-to-use these last months but a new version that helps us was released this month. Review collected by and hosted on G2.com.

The founders team and how they manage to get surrounded by a skilled and reliable management.

The strong business and technical vision which allow them to remain focused since early stages. Review collected by and hosted on G2.com.

ot that much. Not saying everything is working perfectly, but when an obstacle arised we always solved it quickly. Review collected by and hosted on G2.com.

I like the technology based on IA.

It enables us to learn from our clients behaviours and feed backs and enhance our website more often. Review collected by and hosted on G2.com.

The tracking part is not OK for now (not as precised as the solution we used to have before). Review collected by and hosted on G2.com.

Mindsay has a very good understanding of the travel industry. They are ready to provide quick issues solving, always open-minded and up for new challenges. I also like their ability to connect easily to other applications like Messenger or Zendesk. Definitely a good choice. Review collected by and hosted on G2.com.

Nothing to dislike about Mindsay. I am looking forward to seeing the new dashboard! Review collected by and hosted on G2.com.

Mindsay has demonstrated its ability to develop an innovative solution by integrating the technical and regulatory constraints imposed by RATP teams. It has been able to offer proposals on blocking issues while keeping in mind the need to streamline the customer journey.

During the project, the teams were available and reactive, a behavior that made it possible to meet the deadlines imposed. Review collected by and hosted on G2.com.

Mindsay should offer customers more autonomy in visualizing certain quantitative and qualitative indicators to reduce time-consuming solicitations. Review collected by and hosted on G2.com.

Great contact with the teams, they really listen to our needs and are able to propose things in adequation with our requests.We have found in Mindsay a real partner and not only a handler. Review collected by and hosted on G2.com.

Not much really, they are really reactif, understanding and antisipating. Review collected by and hosted on G2.com.

The best for me is how this plug and play platform helped us to improve our customer service and support needs on any device in a very short time.

This bot helped our passenger save a lot of time finding info on our portal. (The bot answers more than 85% of users’ requests automatically.)

The AI gave our airline improvement in our sales strategies on the extra services we can now offer through the bot. Review collected by and hosted on G2.com.

Honestly, very little. The "nice-to-haves" would be more documentation for new users Review collected by and hosted on G2.com.

The team is very determined and commited with all the projects. The support is great in all proposals, very open to new developments and improving the service provided to meet all expectations. Review collected by and hosted on G2.com.

Nothing I would highlight, the collaboration has been great so far. Review collected by and hosted on G2.com.