# Top 10 ViaSay Alternatives & Competitors **Average Rating:** 4.6/5 **Total Number of Reviews:** 50 The AI Customer Support Agents Software solutions below are the most common alternatives that users and reviewers compare with ViaSay. AI Customer Support Agents Software is a widely used technology, and many people are seeking reliable, easily administered software solutions with profiles, lead gathering, and sales conversion. Other important factors to consider when researching alternatives to ViaSay include ease of use and reliability. The best overall ViaSay alternative is Ada. Other similar apps like ViaSay are Fin, Drift, Kore.AI, and Freshchat. ViaSay alternatives can be found in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing). ## Best Paid & Free Alternatives to ViaSay - [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Drift](https://www.g2.com/products/drift/reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Top 10 Alternatives to ViaSay Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ViaSay stacks up to the competition, check reviews from current & previous users in industries like Airlines/Aviation, Consumer Services, and Sports, and find the best product for your business. ### 1. [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) By ADA SUPPORT, INC. **Average Rating:** 4.6/5 **Total Reviews:** 173 Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016. Reviewers say compared to ViaSay, Ada is: - More expensive - Easier to admin - More usable Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [ViaSay vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-viasay) **Compare Ada with other alternatives:** - [Ada vs Fin](https://www.g2.com/compare/ada-support-inc-ada-vs-fin) - [Ada vs Drift](https://www.g2.com/compare/ada-support-inc-ada-vs-drift) - [Ada vs Kore.AI](https://www.g2.com/compare/ada-support-inc-ada-vs-kore-ai) - [Ada vs Freshchat](https://www.g2.com/compare/ada-support-inc-ada-vs-freshworks-freshchat) - [Ada vs Qualified](https://www.g2.com/compare/ada-support-inc-ada-vs-qualified) - [Ada vs Zendesk for Customer Service](https://www.g2.com/compare/ada-support-inc-ada-vs-zendesk-for-customer-service) - [Ada vs Freshdesk](https://www.g2.com/compare/ada-support-inc-ada-vs-freshdesk) - [Ada vs Kustomer](https://www.g2.com/compare/ada-support-inc-ada-vs-kustomer) - [Ada vs Zoho Desk](https://www.g2.com/compare/ada-support-inc-ada-vs-zoho-desk) ### 2. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,901 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Reviewers say compared to ViaSay, Fin is: - More expensive - More usable - Easier to admin Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [ViaSay vs Fin](https://www.g2.com/compare/fin-vs-viasay) **Compare Fin with other alternatives:** - [Fin vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-fin) - [Fin vs Drift](https://www.g2.com/compare/drift-vs-fin) - [Fin vs Kore.AI](https://www.g2.com/compare/fin-vs-kore-ai) - [Fin vs Freshchat](https://www.g2.com/compare/fin-vs-freshworks-freshchat) - [Fin vs Qualified](https://www.g2.com/compare/fin-vs-qualified) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) - [Fin vs Kustomer](https://www.g2.com/compare/fin-vs-kustomer) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) ### 3. [Drift](https://www.g2.com/products/drift/reviews) By Salesloft **Average Rating:** 4.4/5 **Total Reviews:** 1,255 Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions. Reviewers say compared to ViaSay, Drift is: - More expensive Categories in common with ViaSay: [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ViaSay vs Drift](https://www.g2.com/compare/drift-vs-viasay) **Compare Drift with other alternatives:** - [Drift vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-drift) - [Drift vs Fin](https://www.g2.com/compare/drift-vs-fin) - [Drift vs Kore.AI](https://www.g2.com/compare/drift-vs-kore-ai) - [Drift vs Freshchat](https://www.g2.com/compare/drift-vs-freshworks-freshchat) - [Drift vs Qualified](https://www.g2.com/compare/drift-vs-qualified) - [Drift vs Zendesk for Customer Service](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service) - [Drift vs Freshdesk](https://www.g2.com/compare/drift-vs-freshdesk) - [Drift vs Kustomer](https://www.g2.com/compare/drift-vs-kustomer) - [Drift vs Zoho Desk](https://www.g2.com/compare/drift-vs-zoho-desk) ### 4. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) By Kore.ai **Average Rating:** 4.6/5 **Total Reviews:** 505 Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe. Reviewers say compared to ViaSay, Kore.AI is: - More expensive - Easier to admin - More usable Categories in common with ViaSay: [Chatbots](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [ViaSay vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-viasay) **Compare Kore.AI with other alternatives:** - [Kore.AI vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-kore-ai) - [Kore.AI vs Fin](https://www.g2.com/compare/fin-vs-kore-ai) - [Kore.AI vs Drift](https://www.g2.com/compare/drift-vs-kore-ai) - [Kore.AI vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-kore-ai) - [Kore.AI vs Qualified](https://www.g2.com/compare/kore-ai-vs-qualified) - [Kore.AI vs Zendesk for Customer Service](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service) - [Kore.AI vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-kore-ai) - [Kore.AI vs Kustomer](https://www.g2.com/compare/kore-ai-vs-kustomer) - [Kore.AI vs Zoho Desk](https://www.g2.com/compare/kore-ai-vs-zoho-desk) ### 5. [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 500 Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. Reviewers say compared to ViaSay, Freshchat is: - Easier to admin - More usable - More expensive Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ViaSay vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-viasay) **Compare Freshchat with other alternatives:** - [Freshchat vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-freshworks-freshchat) - [Freshchat vs Fin](https://www.g2.com/compare/fin-vs-freshworks-freshchat) - [Freshchat vs Drift](https://www.g2.com/compare/drift-vs-freshworks-freshchat) - [Freshchat vs Kore.AI](https://www.g2.com/compare/freshworks-freshchat-vs-kore-ai) - [Freshchat vs Qualified](https://www.g2.com/compare/freshworks-freshchat-vs-qualified) - [Freshchat vs Zendesk for Customer Service](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service) - [Freshchat vs Freshdesk](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk) - [Freshchat vs Kustomer](https://www.g2.com/compare/freshworks-freshchat-vs-kustomer) - [Freshchat vs Zoho Desk](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk) ### 6. [Qualified](https://www.g2.com/products/qualified/reviews) By Salesforce **Average Rating:** 4.9/5 **Total Reviews:** 1,542 Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more. Reviewers say compared to ViaSay, Qualified is: - More expensive - Easier to admin - Better at meeting requirements Categories in common with ViaSay: [Conversational Marketing](https://www.g2.com/categories/conversational-marketing), [Chatbots](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [ViaSay vs Qualified](https://www.g2.com/compare/qualified-vs-viasay) **Compare Qualified with other alternatives:** - [Qualified vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-qualified) - [Qualified vs Fin](https://www.g2.com/compare/fin-vs-qualified) - [Qualified vs Drift](https://www.g2.com/compare/drift-vs-qualified) - [Qualified vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-qualified) - [Qualified vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-qualified) - [Qualified vs Zendesk for Customer Service](https://www.g2.com/compare/qualified-vs-zendesk-for-customer-service) - [Qualified vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-qualified) - [Qualified vs Kustomer](https://www.g2.com/compare/kustomer-vs-qualified) - [Qualified vs Zoho Desk](https://www.g2.com/compare/qualified-vs-zoho-desk) ### 7. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,035 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Reviewers say compared to ViaSay, Zendesk for Customer Service is: - More expensive Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Chatbots](https://www.g2.com/categories/chatbots), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ViaSay vs Zendesk for Customer Service](https://www.g2.com/compare/viasay-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Drift](https://www.g2.com/compare/drift-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Qualified](https://www.g2.com/compare/qualified-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Kustomer](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) ### 8. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Reviewers say compared to ViaSay, Freshdesk is: - Easier to admin - More usable Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ViaSay vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-viasay) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-freshdesk) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) - [Freshdesk vs Drift](https://www.g2.com/compare/drift-vs-freshdesk) - [Freshdesk vs Kore.AI](https://www.g2.com/compare/freshdesk-vs-kore-ai) - [Freshdesk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-freshdesk) - [Freshdesk vs Qualified](https://www.g2.com/compare/freshdesk-vs-qualified) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Kustomer](https://www.g2.com/compare/freshdesk-vs-kustomer) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) ### 9. [Kustomer](https://www.g2.com/products/kustomer/reviews) By Kustomer **Average Rating:** 4.4/5 **Total Reviews:** 565 Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer. Reviewers say compared to ViaSay, Kustomer is: - More expensive - More usable Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Compare:** [ViaSay vs Kustomer](https://www.g2.com/compare/kustomer-vs-viasay) **Compare Kustomer with other alternatives:** - [Kustomer vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-kustomer) - [Kustomer vs Fin](https://www.g2.com/compare/fin-vs-kustomer) - [Kustomer vs Drift](https://www.g2.com/compare/drift-vs-kustomer) - [Kustomer vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-kustomer) - [Kustomer vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-kustomer) - [Kustomer vs Qualified](https://www.g2.com/compare/kustomer-vs-qualified) - [Kustomer vs Zendesk for Customer Service](https://www.g2.com/compare/kustomer-vs-zendesk-for-customer-service) - [Kustomer vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-kustomer) - [Kustomer vs Zoho Desk](https://www.g2.com/compare/kustomer-vs-zoho-desk) ### 10. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,842 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Reviewers say compared to ViaSay, Zoho Desk is: - More expensive Categories in common with ViaSay: [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [ViaSay vs Zoho Desk](https://www.g2.com/compare/viasay-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Ada](https://www.g2.com/compare/ada-support-inc-ada-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Drift](https://www.g2.com/compare/drift-vs-zoho-desk) - [Zoho Desk vs Kore.AI](https://www.g2.com/compare/kore-ai-vs-zoho-desk) - [Zoho Desk vs Freshchat](https://www.g2.com/compare/freshworks-freshchat-vs-zoho-desk) - [Zoho Desk vs Qualified](https://www.g2.com/compare/qualified-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Zoho Desk vs Kustomer](https://www.g2.com/compare/kustomer-vs-zoho-desk) --- ## ViaSay Alternatives FAQs ### How does ViaSay compare to Ada? According to G2, both [ViaSay](https://www.g2.com/products/viasay/reviews) and [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) hold an equal average rating of 4.6 out of 5, with ViaSay having 50 total reviews and Ada 173. ViaSay scores higher in meeting requirements (9.0 vs 8.8 by 0.2 points), better support (9.6 vs 9.4 by 0.2 points), and ease of doing business (9.7 vs 9.4 by 0.3 points). Ada leads in usability (8.9 vs 8.8 by 0.1 points) and ease of administration (8.8 vs 8.5 by 0.3 points). Both products have nearly identical ease of setup scores (ViaSay 8.8 vs Ada 8.7). Ada offers AI text summarization features that ViaSay does not. User sentiment for Ada highlights 23 mentions of ease of use, 21 of helpfulness, 17 of customer support, and 17 of features, while ViaSay's pros include efficiency, simplicity, insights, usability, customer support, helpfulness, ease of use, and training, each noted once. Ada users report cons such as usability issues (10 mentions), integration issues (9), missing features (8), and AI limitations (7). ViaSay's cons include AI limitations, team dependency, learning curve, and flow management, each noted once. ### What are the best alternatives to ViaSay? The best alternatives to ViaSay are Ada (4.6/5 stars, 173 reviews), Fin (4.5/5 stars, 3,858 reviews), Drift (4.4/5 stars, 1,256 reviews), and Kore.AI (4.6/5 stars, 474 reviews). These platforms offer robust AI customer support solutions with extensive features, higher review counts, and strong user satisfaction. ### What features do alternatives offer that ViaSay does not? ViaSay lacks native AI Text Summarization capabilities, which are available in Ada, Fin, and Kore.AI. Additionally, ViaSay's flow management and analytics features are less advanced compared to its alternatives, with users noting limitations in flow visibility, change tracking, and dashboard customization. ### Which AI Customer Support Agents tools do reviewers recommend instead of ViaSay? Reviewers highly recommend [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) for its ease of use, powerful omnichannel AI platform, and excellent customer support, with 23 mentions of ease of use and 21 mentions of helpfulness. [Fin](https://www.g2.com/products/fin/reviews) is praised for its superior AI resolution rate (73% vs. ViaSay's limitations), intuitive interface, and seamless integration, supported by 378 mentions of helpfulness and 356 of ease of use. [Drift](https://www.g2.com/products/drift/reviews) is favored for real-time personalized engagement, lead generation, and sales acceleration. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) is recommended for its low-code/no-code platform, advanced NLP, and enterprise-grade integrations, with 206 mentions of ease of use and 117 of features. These alternatives provide more advanced AI capabilities, better administration, and richer analytics than ViaSay. ### Why do users choose Ada over ViaSay? Users choose [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews) over ViaSay primarily for its ease of use, with 23 mentions highlighting this advantage, and the extensive customer support, noted in 17 reviews. Ada's drag-and-drop interface and dedicated onboarding team simplify setup, saving users significant time. The platform's playbooks feature enables easy implementation of SOPs into chatbot flows, enhancing operational efficiency. Ada's seamless integration with support ticketing platforms like Zendesk and Freshdesk, along with robust API capabilities, further attract users. Additionally, Ada's continuous product updates, innovation, and proactive roadmap contribute to high customer satisfaction. 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