--- title: Mindmatrix PRM Reviews meta\_title: 'Mindmatrix PRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 113 reviews by the users' company size, role or industry to find out how Mindmatrix PRM works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 113 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Partnerships Management url: https://www.g2.com/categories/partnerships-management --- ### Mindmatrix PRM Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of Mindmatrix PRM, praising its user-friendly interface and supportive team. [(13 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=1788637&qs=pros-and-cons#reviews) Users appreciate the **unlimited customer support** offered by Mindmatrix, providing essential assistance for their growing needs. [(9 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=1788374&qs=pros-and-cons#reviews) Users value the **supportive concierge service** and timely issue resolution provided by Mindmatrix PRM's dedicated team. [(7 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472785&qs=pros-and-cons#reviews) Users value the **extremely responsive customer success** team at MindMatrix, ensuring timely support and effective account management. [(5 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=1788200&qs=pros-and-cons#reviews) Users value the **easy integrations** with CRM, enhancing marketing strategies and improving overall management efficiency. [(5 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472806&qs=pros-and-cons#reviews) Users find the **poor UI** of Mindmatrix PRM lacking in modernity and requiring more clicks than necessary. [(3 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472693&qs=pros-and-cons#reviews) Users find the **poor usability** of Mindmatrix PRM frustrating, especially regarding the mobile interface and task efficiency. [(3 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2387382&qs=pros-and-cons#reviews) Users find the **slow performance** of Mindmatrix PRM frustrating, particularly with delays in accessing templates and artifacts. [(3 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2387411&qs=pros-and-cons#reviews) Users find the **mobile interface lacking** and desire a more streamlined experience to reduce navigation clicks. [(3 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2387405&qs=pros-and-cons#reviews) Users find the **difficult navigation** of Mindmatrix PRM challenging, though assistance can make it workable over time. [(2 mentions)](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472611&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mindmatrix PRM ##### 1. Ease of Use Users appreciate the **ease of use** of Mindmatrix PRM, praising its user-friendly interface and supportive team. [ See 13 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=1788637&qs=pros-and-cons#reviews) See Related User Reviews BC Brielle C. Mid-Market (51-1000 emp.) 5.0/5 "Great support and responsive time" What do you like about Mindmatrix PRM? The user friendly interface and the team. ![Carlos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos D.") CD Carlos D. Small-Business (50 or fewer emp.) 5.0/5 "Pleasantly surprised by the engagement and level of support." What do you like about Mindmatrix PRM? We have been using the platform for well over a year now and have significantly learned the power within the analytics and exercises outlined within t ##### 2. Customer Support Users appreciate the **unlimited customer support** offered by Mindmatrix, providing essential assistance for their growing needs. [ See 9 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=1788374&qs=pros-and-cons#reviews) See Related User Reviews MG Mike G. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Support, Great client management team!" What do you like about Mindmatrix PRM? Monthly calls with our Client Success Consultant. These have been very beneficial in helping us better utilize the platform and keeping us on track. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Unlimited customer service is the best about Mindmatrix!" What do you like about Mindmatrix PRM? What we liked the most about Mindmatrix is the fact that they offer unlimited customer support for free. We evaluated many proposals prior to Mindmatr ##### 3. Helpful Users value the **supportive concierge service** and timely issue resolution provided by Mindmatrix PRM's dedicated team. [ See 7 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472785&qs=pros-and-cons#reviews) See Related User Reviews MS Mike S. Small-Business (50 or fewer emp.) 5.0/5 "One of the best Partners we have!" What do you like about Mindmatrix PRM? Sunil Rana has been an exceptionally knowlegable and helpful through the many years that Mindmatrix has helped us with out marketing. Sunil just takes ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Thank you to Margaret" What do you like about Mindmatrix PRM? Margaret was able to keep me on top of the items outstanding and was super flexible when I couldn't make our appointments on time. ##### 4. Customer Success Users value the **extremely responsive customer success** team at MindMatrix, ensuring timely support and effective account management. [ See 5 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=1788200&qs=pros-and-cons#reviews) See Related User Reviews MG Mike G. Small-Business (50 or fewer emp.) 4.5/5 "Excellent Support, Great client management team!" What do you like about Mindmatrix PRM? Monthly calls with our Client Success Consultant. These have been very beneficial in helping us better utilize the platform and keeping us on track. MS Mike S. Small-Business (50 or fewer emp.) 5.0/5 "One of the best Partners we have!" What do you like about Mindmatrix PRM? Sunil Rana has been an exceptionally knowlegable and helpful through the many years that Mindmatrix has helped us with out marketing. Sunil just takes ##### 5. Easy Integrations Users value the **easy integrations** with CRM, enhancing marketing strategies and improving overall management efficiency. [ See 5 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472806&qs=pros-and-cons#reviews) See Related User Reviews ![Alfredo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfredo C.") AC Alfredo C. Mid-Market (51-1000 emp.) 5.0/5 "The Full "BUSINESS" Automation for Channel and Direct Marketing & Sales (and more)!" What do you like about Mindmatrix PRM? MindMatrix (MM as I name it with some love) is an end-to-end business solution for any company which requires understanding the marketing and sales as ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Mindmatrix Bridge is a powerhouse when it comes to optimizing partner marketing and sales processes" What do you like about Mindmatrix PRM? The guided selling through playbooks has been a game-changer for our partners and sales teams, making it incredibly easy for newcomers to hit the grou ### 5 Cons or Disadvantages of Mindmatrix PRM ##### 1. Poor UI Users find the **poor UI** of Mindmatrix PRM lacking in modernity and requiring more clicks than necessary. [ See 3 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472693&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 5.0/5 "The team's dedication to deliver a top-notch results was impressive" What do you dislike about Mindmatrix PRM? The mobile aspect of the application needs more development; although helpful, the interface is significantly below what I have expected when using th ![Jayson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayson C.") JC Jayson C. Small-Business (50 or fewer emp.) 5.0/5 "Unlocking the Power of MindMatrix" What do you dislike about Mindmatrix PRM? The user interface may not be modern as some but the it is easy to use and very simple ##### 2. Poor Usability Users find the **poor usability** of Mindmatrix PRM frustrating, especially regarding the mobile interface and task efficiency. [ See 3 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2387382&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 5.0/5 "The team's dedication to deliver a top-notch results was impressive" What do you dislike about Mindmatrix PRM? The mobile aspect of the application needs more development; although helpful, the interface is significantly below what I have expected when using th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Platform with Great Support" What do you dislike about Mindmatrix PRM? Getting used to the interface can take some getting used to, would like to see less clicks needed to perform certain tasks. ##### 3. Slow Performance Users find the **slow performance** of Mindmatrix PRM frustrating, particularly with delays in accessing templates and artifacts. [ See 3 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2387411&qs=pros-and-cons#reviews) See Related User Reviews ![Kenny J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenny J.") KJ Kenny J. Small-Business (50 or fewer emp.) 5.0/5 "Mindmatrix onboarding and account management" What do you dislike about Mindmatrix PRM? Sometimes, getting the templates and artifacts take a bit longer RC Rajat C. Mid-Market (51-1000 emp.) 4.0/5 "A good service for beginners to advanced users." What do you dislike about Mindmatrix PRM? The learning curve is a little steep and sometimes the platform isn't as responsive. ##### 4. UX Improvement Users find the **mobile interface lacking** and desire a more streamlined experience to reduce navigation clicks. [ See 3 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2387405&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Enterprise (\> 1000 emp.) 5.0/5 "The team's dedication to deliver a top-notch results was impressive" What do you dislike about Mindmatrix PRM? The mobile aspect of the application needs more development; although helpful, the interface is significantly below what I have expected when using th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Platform with Great Support" What do you dislike about Mindmatrix PRM? Getting used to the interface can take some getting used to, would like to see less clicks needed to perform certain tasks. ##### 5. Difficult Navigation Users find the **difficult navigation** of Mindmatrix PRM challenging, though assistance can make it workable over time. [ See 2 mentions ](https://www.g2.com/products/mindmatrix-prm/reviews?filters%5Bsentiment_snippet%5D=2472611&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Thank you to Margaret" What do you dislike about Mindmatrix PRM? The whole application as a whole to navigate is a bit tricky but with the extra help from Margaret, it became manageable. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great Platform with Great Support" What do you dislike about Mindmatrix PRM? Getting used to the interface can take some getting used to, would like to see less clicks needed to perform certain tasks. ![Rick B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick B.") RB Rick B. Business Development Small-Business (50 or fewer emp.) 6/2/2022 "Good Platform needs just a little extra" 3/5 What do you like best about Mindmatrix PRM? Tracking and content is good. Most helpful is my consultant, Megan who helps me get the calendar filled and campaigns chosen or created to be sent to production Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? finding assets and there are no extensive templates for marketing which is frustrating. I suggest being able to link up with Leadpages or Envato for templates. This is the missing item i need next Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? Base content is being provided. This is time I am not using spending time being a creator and this saves me time for me to do other things Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/28/2022 "Mindmatrix marketing enablement" 4.5/5 What do you like best about Mindmatrix PRM? Their robust content library for IT Service providers saves us time and money by leveraging content our vendors have already created. Their concierge service saves us from building and managing campaigns, enabling us to focus on strategy and results. Thir dedicated consultant helps us leverage emerging best practices. Their integration with existing CRM systems helps keep the data synchronized across both applications. Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? It can take longer than we'd like to launch new campaigns and landing pages when their concierge service can't work on them right away. Our campaigns leverage many of Mindmatrix's features. They often require more work than we expected when we opened the ticket. We've found it's essential to be very clear and precise in our requests as the team we work with is off-shore from our location in the US. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? We are an agency that supports multiple clients. Mindmatrix's MSP content and concierge service have helped us expand faster without hiring additional staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Matthew F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew F.") MF Matthew F. VP Marketing and Innovation Small-Business (50 or fewer emp.) 11/11/2021 "Zeba and the Support Team are Fantastic" 5/5 What do you like best about Mindmatrix PRM? The application has delivered on the promise of providing me with relevant content and an automated way to distribute it. It's a huge time saver. Most important though, is that Zeba has been very professional, responsive, helpful and a pleasure to deal with. Without her support in solving some significant issues with application I would have canceled our subscription months ago. Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? Although the interface was updated and improved, the application still has frequent bugs. Significant ones that have been documented by the team. I was extremely frustrated, but Zeba and the support team have done a great job addressing the challenges. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? I would never have the time to write, design, publish and track my email and social campaigns with my small team. MindMatrix has given us a way to communicate with our audience consistently and professionally. The main benefit is that we now have a good communications program in place, although it's just ramping up now, so the jury is out on the impact it will have on sales. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") EC Verified User in Computer Networking Enterprise (\> 1000 emp.) 1/20/2022 "Full featured PRM that supports program growth" 4.5/5 What do you like best about Mindmatrix PRM? Mindmatrix stock features are good as is for most programs. We were able to integrate our custom applications for a single environment solution for our Partners. Add elements like a learning management system, all the marketing insight we need, and ability for our teams to more effectively manage their area of the business in a single subscription and we are beyond pleased with our decision. Working with Maria and Shane have been the bonus to launch and manage the implementation thus far! Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? No PRM is perfect, so being able to customize some elements requires submitting a ticket for response or additional development That being said, most of what we can customize is sufficient to serve Partners. The time waiting on some tickets is not ideal nor is the order in which tickets are worked. When this occurs, we contact our account team for assistance to help resolve or escalate for priority. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? We initially started with multiple systems to interact and transact business with us. From informational, marketing, training, quoting, ordering, and portals, the entry points were numerous. While we have not combined every single one of those, we have combined several using Mindmatrix. Now all onboarding, training, communications, marketing and co-marketing, pre-sales info, guides, rate cards, and more are found in this single platform. We will continue to approach a single entry point for Partners, but for now, this has greatly improved how we manage our program. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mike G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike G.") MG Mike G. Volunteer Small-Business (50 or fewer emp.) 4/18/2019 "Amazing sales enablement platform" 5/5 What do you like best about Mindmatrix PRM? The key to the success of the Mindmatrix platform is in the relationship built up over time with our consultant, Zeba Parveen. There is a genuine concern for our success from the entire Mindmatrix team, but it is the one-to-one meetings that we have monthly with Zeba that set the stage for a successful outcome. Like anything, the more effort put in place on our end, the better the results. We've been with Mindmtrix for years, and have every intention to keep them as an integral part of our marketing outreach. Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? That there are not enough hours in the day to implement even half of the suggestions and insightful encouragement of the MindMatrix team Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? Using the Mindmatrix platform has helped with our brand awareness through the effective distribution of IT industry-related content. This platform has allowed us to focus on our client engagement without getting mired in maintaining an ongoing social-media and email drip campaign. The sales coaching has helped encourage us to think outside the box and approach those areas that are likely to have a higher yield, spending less time moving in directions that end up being counterproductive. Review collected by and hosted on G2.com. Show More 10/26/2021 Current UserValidated ReviewerSource: Organic ![Rob G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rob G.") RG Rob G. President Small-Business (50 or fewer emp.) 10/18/2021 "Inside Sales Help for IT Companies" 5/5 What do you like best about Mindmatrix PRM? The personal touch where there's a monthly call that keeps the system running properly for you is key to success. In our case, our partner rop, Himanshu, helps us out not only with Mindmatrix utility maximization, but also helps us think of ways to do more using the platform (i.e. create event registration pages that use the Mindmatrix CRM, or create newsletter based on Blog Content already on our website). It also helps that the content created for the marketing pieces constantly is updated. There is PLENTY of content to start any Drip campaign to prospects and customers alike. Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? The inner workings of any CRM are difficult (like content publishing / editing) and that's probably the most frustrating thing with Mindmatrix's platform as well. It's not bad, just has a learning curve, like anything else. This is mitigated through the assistance provided by your marketing account rep and the support team, as they will also generate content with / for you. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? The platform helps us stay top of mind in Social Media with its automated posting in addition to standard email Drip marketing. We've found that this engagement helps most with Inside Sales (upselling / cross selling) by keeping us top of mind. While folks may not have a question about the emailed topic, receiving newsletters from us reminds them of other situations and projects we could be useful for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew H.") AH Andrew H. Board Member Small-Business (50 or fewer emp.) 10/14/2021 "Great support for our business" 5/5 What do you like best about Mindmatrix PRM? I find the support from our Sales Enablement consultants has been pivotal to getting value from MindMatrix. We've been insistent on having consultants that understand what we are trying to do and ensure we get value and even now I feel we have more distance to travel as we ramp up - frankly MSPs like ours have to use sales and maketing automation, and whether its MindMatrix or a competitor doesnt change that - MindMatrix interfaces with the LOB software we use, ConnectWise and thats important Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? I do have a number of things I'd like to see change so this is a download intended to help the crew at Mindmatrix make things better. a) They reassure me about security but I'm still anxious about it, and the lack of 2FA at this time (it is on the roadmap) is a symptom of my concern. b) The Sales Enablement consultants vary in knowledge and ability. Over the time we have been with MindMatrix we have experienced some with no idea, but also a couple who are just brilliant, Its probably improper to name names but our current consultant and her predecessor have been amazing. Really really good, but I think they have had to spend time undoing some of the work from consultants before them c) Sometimes their support team can be a little slow and show little intuition. With a great consultant, this doesn't matter but that relies on the consultant,. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? We are using Mindmatrix to extend our sales reach, personalised eDMs, scheduled social media content and email drip sequences - marketigg automation. We are yet to unlock the sales automation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SL Sierra L. Marketing Associate Small-Business (50 or fewer emp.) 10/12/2021 "Gets the job done but has a ton of room for improvements" 1.5/5 What do you like best about Mindmatrix PRM? Mindmatrix's content that is available to use is helpful. It saves us a lot of time when we need to get a blog post or email campaign sent out. I also appreciate the monthly support calls and the support team. They're typically willing to help whenever needed; however, their turnaround times are not quick and usually take anywhere between 1-2 days for a response. It's also relatively inexpensive to the other email marketing platforms out there, BUT you get what you pay for! Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? Because the support team takes so long to get back to a ticket, I always try to use the chat feature, but it is very rarely active, and since the pandemic has started, it's been "offline" almost every time I've tried to use it. The overall software of Mindmatrix runs very slow. The customization is very basic and since a lot of the content and whitepapers are used among every company that uses Mindmatrix, adding any personalization or editing the whitepapers require a significant amount of time. You then have to edit the landing pages that are associated to the whitepapers, which is not an intuitive process either. The reporting received from Mindmatrix is controversial. I'm often times finding myself verifying the number of contacts within my lists to the number of "Sends" and "Delivered" and "bounced" because it doesn't match to what our CRM says. The support team is helpful and is willing to do almost anything you ask of them, but be sure to send as specific requests as possible with screenshots. I've spent hours trying to deliver a message about the design of a landing page and how it needed to match our other landings pages in terms of formatting and text, but until I screenshotted and highlighted everything that needed done, it was a mess. The content that IS included with the subscription has quite a few typos, so if you do choose to use their content, make sure you double check for spelling and grammar mistakes. Editing emails is not as easy as it should be. I've found the best solution is to have a couple different templates created and to keep duplicating those to reuse for new emails. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? Mindmatrix allows us to send communication to our clients and prospects quickly (usually). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/31/2022 "Under sold and over delivered" 5/5 What do you like best about Mindmatrix PRM? Their support is their finest feature. I have yet to experience an issue where someone wasn't able to correct the problem nor did I have to wait a few days like other providers - looking at you Connectwise and Kaseya. Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? Small quibble. I wish they had other CPaaS providers outside of just Twilio support. Review collected by and hosted on G2.com. Recommendations to others considering Mindmatrix PRM: Have all your contacts, leads and companies sorted. If you don't, it will be hard to take advantage of the email campaigns. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? The business case for using MM is their integration with Connectwise Manage and ability to run social media and email marketing that is content specific to MSPs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carlos D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlos D.") CD Carlos D. Licensed Real Estate Salesperson Small-Business (50 or fewer emp.) 10/12/2021 "Pleasantly surprised by the engagement and level of support." 5/5 What do you like best about Mindmatrix PRM? We have been using the platform for well over a year now and have significantly learned the power within the analytics and exercises outlined within the playbooks. We would highly recommend it to the online marketing novice with little direction and insight. Here is a system that does it all for you. Review collected by and hosted on G2.com. What do you dislike about Mindmatrix PRM? We had some concerns due to staffing changes and engagement at first but once paired with the right resource the experience has improved threefold. Review collected by and hosted on G2.com. Recommendations to others considering Mindmatrix PRM: In the absence of doing anything at all, this would be the easiest way to engage potential businesses online and engage them in a way that requires a small amount of time to what may amount as a large return for the effort. Review collected by and hosted on G2.com. What problems is Mindmatrix PRM solving and how is that benefiting you? We look to address our online marketing and lead engagement to fuel our sales initiatives. Review collected by and hosted on G2.com. 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