I use Mindbody for scheduling appointments and find it helps me keep my scheduling organized. I like the scheduling and payment collection features, as they allow me to collect and record cash or credit card payments. The AI help often works well for me, helping me find answers about 50% or 60% of the time. When I need to contact support, they are always helpful and responsive. Setting up Mindbody was pretty easy for me because I had help. Review collected by and hosted on G2.com.

The AI feature sometimes doesn't have the answers I'm looking for. It would be great if AI would just pick up even keywords. One thing I don't like about Mindbody is that I can't just easily have one button that says generate an invoice for this appointment, as there's not a really easy one-click way to get just the paper that says, invoice or receipt. Review collected by and hosted on G2.com.

I really enjoy the calendar view. I like being able to use it to check people in as they arrive to class. I like the interface and how easy it is to use. I also appreciate that it's very compatible with other software, whether it's financial software or an additional scheduler or website. They're really easy and simple to connect. I think it simplifies my everyday routine and makes it so that I have less work to do, which is important because time is money for me. Mindbody is perfect for gyms and fitness companies and it's good on both the user end and the business end of the app. I love the check-in feature too. Review collected by and hosted on G2.com.

I think the calendar view is a bit simplistic. I feel like there could be personalized features that could be added. Maybe, like, color coding appointments or being able to place different tags on appointments to differentiate between clients or types of client. Review collected by and hosted on G2.com.

I like Mindbody's automations because I don't have to think about what to send each client to keep them engaged with my business. The campaigns help me target the right client with the right offer. I also appreciate the exposure to ClassPass, which has given me more reach. Recently, I started using the AI messenger, and I find it useful. Additionally, I use Mindbody widgets with my website, which has been a seamless integration. Review collected by and hosted on G2.com.

I don't like that Mindbody isn't clear about Contracts and Autopay/Contracts being two different things. I had issues with my memberships not working properly, and support wasn't very helpful with resolving it. It's frustrating that autopay/contracts are not explained well for different contexts, like using memberships for specific services instead of just gym memberships. Also, I wish there were add-ons available on the app for my business. Review collected by and hosted on G2.com.

I use Mindbody for my fitness business, and it has all the tools and resources needed to keep track of data. It sets itself apart from other gym software with the ease of use of the platform. I love how easy it is to train staff to use it. Mindbody Messenger is a game changer for me. The initial setup was very easy, and I'm highly likely to recommend it with a score of 10 out of 10. Review collected by and hosted on G2.com.

If Mindbody could connect to a 3rd party we use for payroll Review collected by and hosted on G2.com.

I find Mindbody to be a great tool for managing our fitness facilities and making operations easier. It allows us to manage members effectively and report on important metrics. I love the support we receive from Mindbody's team. They listen to our bottlenecks and improve them quickly, and onboarding staff and locations is super simple. These aspects together make it possible for us to elevate our facilities to the next level. Review collected by and hosted on G2.com.

There is very little to dislike Review collected by and hosted on G2.com.

I like the Mindbody marketing campaign tools best. Review collected by and hosted on G2.com.

The downside of using Mindbody is that we are unable to schedule our clients for the full 4 days a week based on how our packages are setup. We've worked with technology a few times but there has been no resolution. Review collected by and hosted on G2.com.

I use Mindbody for my yoga studio and find the software user-friendly, which helps with programming. What I like most is the familiarity I have with the program. I also enjoy that you can find classes and studios all over the world. The initial setup was easy, and I have recommended the software to a new studio in the area called Allfull Body Flow Pilates. Review collected by and hosted on G2.com.

I don't like the amount of time I have to spend behind the scenes to fix some issues. The support from the agents could be better because some of them are not well trained, and I can solve the problems better than they can. Review collected by and hosted on G2.com.

The system does everything I need to run my small business, and makes it easy for clients to find us, and book our services. Review collected by and hosted on G2.com.

Mindbody have changed quite a lot of things lately - all to enhance the service, but for me, it's just getting complicated. Review collected by and hosted on G2.com.

We use Mindbody for our entire business, and it's been a really easy application to use. The reservation system is particularly beneficial because it helps us track who's signing up for certain classes, which allows us to staff accordingly. We also find it very helpful for our daycare system as it helps track what kids are going to come in, so we know how many staff members we need. Tracking spending and credit cards has been really simple with Mindbody, and whenever we have to call or have an issue, they are very responsive and reliable. Adding new staff to clock in and out has been very simple. Review collected by and hosted on G2.com.

Sometimes it crashes out and can be a little glitchy, but it's nothing that a simple call can't fix. Review collected by and hosted on G2.com.

I value the ability to manage bookings with Mindbody. The platform theoretically does everything that I need it to do at the moment, although there are some development needs. Review collected by and hosted on G2.com.

Mindbody's integration of different platforms doesn't work well, requiring me to update information separately in different places. The branded web, app, and consumer mode create different customer journeys, which isn't ideal. There are also bugs in the system that don't get resolved quickly, and it's designed more for a class-based enterprise, which doesn't fit well with my business model that includes multilevel revenue and various packages. The tech stack hasn't helped in providing a clear and easy-to-use customer journey, leading many customers to default to using the phone instead of the booking process, which is disappointing. Also, the setup was almost impossible and very challenging, and the CRM built into Mindbody isn't good enough, being too beta and not providing the right branding. Lastly, it lacks integration with our accounting software. Review collected by and hosted on G2.com.