I use Mindbody to book appointments for my sauna and appreciate its ability to manage staff and run reports for sales, customer usage, and activity. I like the symbols it uses for descriptions of all activities and how I can keep track on the mobile app. Class scheduling is particularly valuable to my business, as it helps me set up correctly and track the number of clients coming in. I also value how Mindbody manages my staff, and I like that it allows me to track sales and make payments efficiently. Review collected by and hosted on G2.com.

I don't like how it always assigns a class to a certain staff person. It does allow you to switch between different staff members, but if a staff member leaves, you have to completely cancel a class and rebook using the new structure. Review collected by and hosted on G2.com.

I find Mindbody easy to use, especially when it comes to the scheduling part. It's really convenient because I can see all of the schedules for our trainers and clients. The initial setup was fairly easy too. Review collected by and hosted on G2.com.

I'm not a big fan of the way Mindbody processes rescheduling. The drag-and-drop feature could be improved. I'd prefer it to be easier, like having a button for rescheduling where you can just type in the date and time, and that's it. Review collected by and hosted on G2.com.

I like Mindbody for use in fitness and dance studios. I feel that this platform is great for organizing classes, signing clients in, creating workshops and keeping contact logs. For the most part, I think Mindbody is intuitive. For the times that Mindbody is not intuitive, I really appreciate the customer support. Review collected by and hosted on G2.com.

What I dislike is how the updates at times disrupts how an established flow that studio established and that it takes a little while to figure out where an old feature now lives. There are times when Mindbody is not intuitive, however thus far I've really appreciated the customer support and that I can get on the phone with them pretty easily and they can walk me through how to solve the problem. Review collected by and hosted on G2.com.

I love that I can get to what I want about three different ways. This feature is super helpful because I am not super tech savvy, and it makes it easy for me and my staff to find things quickly. Having a side menu bar, a top menu bar, and settings options really helps with navigating the software. We save so much time with Mindbody because we have everything in one place, including 13 years of comprehensive client history, which helps us stay in touch with our customer service. Mindbody's integration with ClassPass, our marketing suite, AI messenger, and our website enhances its value for us. Review collected by and hosted on G2.com.

They are constantly improving. While that is a good thing, the layouts and interfaces are always changing. This tends to cause confusion, frustration of change for change sake and invites a lot of bugs into the day to day flow which eats at time calling to register and get them ironed out. I am not going to lie, it is a lot of work, but as is anything worth while. While user friendly it is grossly comprehensive and although we use a lot - we know we only use the tip of the iceberg. Review collected by and hosted on G2.com.

I use Mindbody to schedule our clients, handle all of our billing, and as a CRM. It allows for automatic payment processing for clients, which is really helpful given the volume of clients we work with each month. The billing happens automatically, which saves us a lot of time. It also tracks all of our client sessions, whether they attend or not, and this helps us provide detailed information regarding their accounts. Additionally, I like that I can integrate Mindbody into our website using the branded web functionality. Review collected by and hosted on G2.com.

Sometimes it's slow. Sometimes there are bugs in the software. Usually, these bugs occur when we're trying to do something out of the ordinary, which doesn't happen very often. Review collected by and hosted on G2.com.

I appreciate Mindbody's longevity in the market as it shows reliability. It's a competent member manager, keeping track of our members, their activities, scheduling, and billing. I can easily tell which members attend the most, who are the most loyal, and who purchases additional offerings like workshops or courses. This information is helpful for marketing new products. Review collected by and hosted on G2.com.

Reporting is, in my opinion, horrific. All I have access to is canned reports. I want a report writer where I can create reports other than the canned ones. Review collected by and hosted on G2.com.

I find that client accounts are easy to navigate with Mindbody. If I need to find something in their account, it is pretty straightforward, and I can easily find what I'm looking for. Review collected by and hosted on G2.com.

I don't like how we can't change clients' info. Since the updates with Mindbody, we can't control if we need to change something, like their email or their name. If they signed up with a nickname or no last name, we need that for insurance purposes. Review collected by and hosted on G2.com.

Mindbody keeps all of our scheduling, client management, sales, and reporting in one organized system. It is very easy for our staff to use, even during busy periods, and the interface makes daily operations smooth and efficient. Their customer support is excellent and any time we needed assistance they guided us through screen sharing and resolved issues quickly. We use the software every day and rely on most of the features available in the Business app, except for the marketing tools. Overall, it has streamlined how we run our studio. The implementation process is not difficult, but setting up the main features and becoming comfortable with the system typically takes one to two weeks. Review collected by and hosted on G2.com.

Some features in Mindbody seem outdated and often require too many steps to accomplish basic tasks. Certain settings are not very intuitive, which can make onboarding new staff slower than it should be. I also find it limiting that Mindbody only allows a single liability waiver per client at their first visit; it would be much more helpful if multiple waivers could be assigned for different services, especially for studios offering a variety of options. Additionally, the forms and waivers could be improved to be more dynamic and user-friendly, rather than depending mainly on uploaded documents. Integrations with external platforms could also be more seamless, particularly when using APIs or automation tools. Review collected by and hosted on G2.com.

Mindbody provides an easy method of embedding booking forms, calendars, appointments, and scheduling widgets onto Shopify. This has helped our team easily make changes and adjustments when needed through Mindbody branded web tools. It wasn't too much of a learning curve, but we were able to figure out the necessary configurations to get the website running. The performance for booking is seamless and works as if you were on Mindbody's website itself. Currently, we do not see any AI functionality that may help future clients when trying to book the perfect service for their neds. Review collected by and hosted on G2.com.

The main takeaways that we do no like as a team is certain configurations not available to be made. One being the layouts for each widget, we are stuck with what is offered and not able to switch to any other desired templates. If this was offered, the theming and branding could easily look seamless for any brand. Another is providing full customization capabilities whether it's the backend to the front end. Review collected by and hosted on G2.com.

I use Mindbody for scheduling appointments and find it helps me keep my scheduling organized. I like the scheduling and payment collection features, as they allow me to collect and record cash or credit card payments. The AI help often works well for me, helping me find answers about 50% or 60% of the time. When I need to contact support, they are always helpful and responsive. Setting up Mindbody was pretty easy for me because I had help. Review collected by and hosted on G2.com.

The AI feature sometimes doesn't have the answers I'm looking for. It would be great if AI would just pick up even keywords. One thing I don't like about Mindbody is that I can't just easily have one button that says generate an invoice for this appointment, as there's not a really easy one-click way to get just the paper that says, invoice or receipt. Review collected by and hosted on G2.com.