I like the reporting section, the various options available for reports, charts, and data for presenting information related to IT tickets, as well as the numerous resources and support that are also very effective. Review collected by and hosted on G2.com.

I haven't seen anything that displeases me about the platform yet. Review collected by and hosted on G2.com.

Asset management is easy and customer support is excellent. I use the tool every day and can practically monitor the status of all clients. Additionally, the implementation of AI is very simple. Review collected by and hosted on G2.com.

The color scheme and the interface, in general, are not very attractive. Review collected by and hosted on G2.com.

I really liked the quality of the product, which truly delivers what it promises. The texture is excellent, easy to use, and the results appear quickly. Additionally, the packaging is practical and well thought out. You can notice the brand's attention to detail in every aspect. Review collected by and hosted on G2.com.

I didn't have any significant negative points. If I could suggest something, perhaps just more size options or versions for different needs. Review collected by and hosted on G2.com.

the fact that he charges only per operator and not per station Review collected by and hosted on G2.com.

Sometimes the support takes a while to respond, but even so, I always receive responses to my requests and always have my issues resolved. Review collected by and hosted on G2.com.

Milvus is a system with easy adaptability for users, and proper management for my IT team that handles the requests on the portal. Review collected by and hosted on G2.com.

My analysts complain that the process of closing a ticket is somewhat burdensome and time-consuming. Review collected by and hosted on G2.com.

Overall, Milvus TI stands out for delivering solid solutions, designed to work in practice and not just on paper. Review collected by and hosted on G2.com.

Initial learning curve, which can be a bit steep for new users

Interface could be more intuitive in some modules, reducing the need for training Review collected by and hosted on G2.com.

Ease of use of the system, complete inventory always updating automatically, very good dashboard, and opening tickets is very easy for the user. Review collected by and hosted on G2.com.

Occasionally, there is a slight instability in remote access. Review collected by and hosted on G2.com.

Interface and practicality, I even made recommendations to friends who work in the IT field, and they all liked it a lot too. Review collected by and hosted on G2.com.

app on the phone, sometimes it takes a while to sync, chat system on the phone is also not very practical Review collected by and hosted on G2.com.

Easy to use and very intuitive, we achieve much more efficiency in service. And with integrated remote access, it eliminates the need to hire other tools.

- Simplified and straightforward navigation;

- Integration between modules;

- Automations that truly help in daily tasks;

- Support always available; Review collected by and hosted on G2.com.

- At the moment, it has met all expectations;

- We had a difficulty with the integration with the AI, but it was resolved later with support; Review collected by and hosted on G2.com.

We managed to concentrate all our service requests in one place, bringing together chat, email, WhatsApp, and tickets through the platform. Review collected by and hosted on G2.com.

The interface may seem a bit confusing at first, especially until I get used to the navigation. Review collected by and hosted on G2.com.