After the period of use and analysis of the ITSM software, we would like to record that the solution fully met our expectations. The platform demonstrated robustness, ease of use, and adherence to the expected operational requirements, significantly contributing to the improvement of our IT service management processes. We also highlight the efficiency of the available features, the good navigation experience, and the system's ability to support our demands in an agile and reliable manner. Review collected by and hosted on G2.com.

I have not yet identified any negative points Review collected by and hosted on G2.com.

I have worked with some other systems before, but Milvus surprised me a lot, being able to access the device remotely quickly and easily, make edits on the device directly on the screen, excellent panel and easy visualization. Review collected by and hosted on G2.com.

I still haven't been able to find any weaknesses in the 3 months I've been using it. I'm part of a 24/7 support team and haven't had any issues yet. Review collected by and hosted on G2.com.

I really like the usability of Milvus. The interface is beautiful, modern, and very intuitive, which greatly facilitates daily use. I also really like the dark mode, which makes the experience more comfortable, especially for those who use the system for many hours. Review collected by and hosted on G2.com.

Overall, Milvus meets daily needs very well. Like any system, there are always opportunities for evolution and specific improvements, but nothing that negatively impacts the use or overall experience. Review collected by and hosted on G2.com.

The navigation and operation of the system are extremely easy and intuitive, allowing the user to understand and use the functionalities quickly, without the need for complex training or advanced technical knowledge. Review collected by and hosted on G2.com.

There are no significant negative points to highlight in the use of Milvus. The tool proved to be quite stable, efficient, and well-structured, making it difficult to identify anything that truly displeases or compromises the user experience during the evaluation. Review collected by and hosted on G2.com.

Milvus is an excellent tool. After understanding the structure, it becomes clear how organized it is. Intuitive interface, fluid system, and full of useful features. Review collected by and hosted on G2.com.

The platform is not very intuitive initially. It requires a certain level of technical knowledge and dedicated training for a full understanding of the tools. Review collected by and hosted on G2.com.

Centralize all requests in one place, preventing demands from getting lost in emails, messages, or random notes, and ensure that nothing goes unanswered. Review collected by and hosted on G2.com.

After updates, it usually causes many problems, they should test more Review collected by and hosted on G2.com.

Intuitive and easy-to-use interface. Review collected by and hosted on G2.com.

Some steps can be time-consuming or repetitive. Lack of greater customization of criteria according to the profile or area. Navigation that can be optimized in certain flows. Little room for more detailed qualitative feedback. Review collected by and hosted on G2.com.

Great system for internal management or for service providers, with the possibility of contract control, the tool allows for device park management, client-opened tickets via web platform, email, and WhatsApp, intelligent and customizable dashboard, integration with many tools, etc. Review collected by and hosted on G2.com.

Client being caught as a false positive. Review collected by and hosted on G2.com.

What I like most about Milvus IT is the organization of the tickets, the ease of use, and the integration with the asset inventory, which speeds up the service. Additionally, the automations and centralized view greatly aid in the productivity of the help desk. Review collected by and hosted on G2.com.

I don't have any significant negative points at the moment. Like any tool, there is always room for small improvements, but Milvus TI meets the daily needs of the help desk very well. Review collected by and hosted on G2.com.

Very satisfied in the overall context. What we need to do, such as mapping the client's network and other points, has helped us a lot. Review collected by and hosted on G2.com.

Sometimes there is a bit of lag when accessing the system. It makes access difficult, but we manage to resolve it by calling support. Review collected by and hosted on G2.com.