- The main point is real-time visibility and data management: dashboards, reports, and real-time operation view (who attended, response time, reasons for contact, etc.)

- Omnichannel system (phone, WhatsApp, chat, email, form) in a single system. This is really great!

- Proprietary chatbot integrated into the ticket flow.

- OneClick ticket opening directly from the client's desktop, easy and fast! Here, time really matters! Review collected by and hosted on G2.com.

A relatively new platform in the market, but with super efficient support and growing more and more! Review collected by and hosted on G2.com.

Milvus still has areas to improve in customer experience/accessibility, but recently I explored a feature that I believe is underrated: the API Token.

Using the provided documentation, I was able to integrate automation tools (like n8n) to open and list tickets directly via WhatsApp. I was surprised by the fluidity and stability of this integration.

Another point that greatly optimized my workflow was the native integration with our Cybersecurity tool: now, any anomaly notification on the machines automatically generates a ticket in Milvus. Review collected by and hosted on G2.com.

I would like to suggest some improvements in the native integration of Milvus with WhatsApp, based on our usage experience:

Shared Chat Visibility (Permissions): Currently, an operator cannot view the interactions of other members of the same team. This creates an operational risk: if a technician becomes ill or unavailable, we cannot continue the service for that specific client.

Current scenario: Only an administrator can intervene (by deleting the chat), which is not practical.

Suggestion: Allow supervisors or members of the same team to view/assume active chats.

Automatic Message Customization: When starting the service, the system sends a fixed message: "Option selected: default queue". Currently, it is not possible to edit or disable this sending.

Suggestion: Allow editing of the text or add an option ("flag") to disable this automatic response, making the service more fluid and humanized. Review collected by and hosted on G2.com.

What caught my attention the most about Milvus is its performance and scalability. It handles large volumes of vectors very well, maintaining fast searches even in heavier scenarios. Review collected by and hosted on G2.com.

He is very good, but it's not so easy to start. The initial setup can be a bit confusing and requires some technical knowledge. For those starting with vector databases, the learning curve is steeper, with many concepts to understand. I also felt the lack of something simpler to monitor and solve problems on a daily basis. Review collected by and hosted on G2.com.

The main highlight is, without a doubt, the User Experience. The layout is clean, modern, and the environment is extremely intuitive and self-explanatory. The tool manages to deliver complex functionalities without cluttering the screen, which facilitates daily navigation for both technicians and managers. Review collected by and hosted on G2.com.

The functionality of the SNMP agent still has room for maturation. Although functional, there is a need for deeper exploration or more granular configurations to ensure more robust network monitoring and inventory, comparable to dedicated monitoring tools. Review collected by and hosted on G2.com.

Ease of use of the system and intuitiveness are strong points for team and client management and adherence. Constant updates and an active support team ensure the smooth use of the system and its resources. We are satisfied with the platform! We use it daily in our work as it is an essential tool for our tasks... and also the ease of integration and implementation of the tool since it was our first robust customer service tool! Review collected by and hosted on G2.com.

At the moment, we have no negative points to declare. Review collected by and hosted on G2.com.

I primarily use Milvus TI as a Help Desk service, with the aim of managing and providing technical support to users, resolving daily incidents, and ensuring the proper functioning of systems. Review collected by and hosted on G2.com.

What I didn't like were some updates; previously, Milvus was much more intuitive, and its new look made it a bit difficult for me to adapt to the new appearance and settings. Other than that, I have nothing to complain about. Review collected by and hosted on G2.com.

Excellent tool! Easy to navigate, reliable, and with features that are very helpful in daily life. Additionally, the support is quick and attentive, always ready to help. A great end-to-end experience. Review collected by and hosted on G2.com.

Overall, my experience has been very good. One point that could be improved is that the tickets only update automatically every 5 minutes, even with the refresh button active. It would be great to have an option for more frequent updates or real-time updates. Review collected by and hosted on G2.com.

Milvus has proven to be an extremely reliable tool for our operations, especially in customer service and technical support. The platform offers high performance, allowing information to be located quickly and accurately — something essential for reducing response time in the help desk. Additionally, the solution is stable, easy to integrate, and has clear documentation, which greatly speeds up the process of implementing adjustments or resolving incidents. Review collected by and hosted on G2.com.

Two-factor authentication feature at the time of settings, but I understand it is for security reasons. Review collected by and hosted on G2.com.

What I like most about Milvus IT is the ease of use. The platform is well-organized, practical, and helps manage everything simply, without complications in daily life. Review collected by and hosted on G2.com.

At the moment, there is nothing specific that I dislike. The tool meets the needs well and functions stably on a daily basis. Review collected by and hosted on G2.com.

What caught my attention the most was the centralization of IT operations on a single platform. Monitoring, inventory, ticket management, and remote access working in an integrated manner greatly facilitate daily operations. The standardization that the system provides elevates the level of service offered and conveys more professionalism to the client. Review collected by and hosted on G2.com.

Like any robust platform, there is an initial learning curve to fully explore 100% of the features. Some configurations require time for complete understanding, especially in the area of SLA and more advanced customizations. Review collected by and hosted on G2.com.