Operating in an IT company that provides services to multiple clients, Milvus makes day-to-day activities much simpler and more efficient. The platform centralizes the control of tickets, remote access to equipment for error correction, and analysis of problems reported by users, in addition to integrating services with Meta.

With everything gathered in a single environment, our team can organize better, set and track goals, share knowledge, optimize service, and deliver more value to clients. Milvus transforms operational management into an agile, integrated, and intelligent process. Review collected by and hosted on G2.com.

So far, I am unaware of any aspect that displeases me about the service provided; if there is ever a reason, I will share it. Review collected by and hosted on G2.com.

Usability is the highlight: the interface is modern, user-friendly, and very intuitive, which facilitates team training. The great differentiator is being an 'All-in-One' platform. The Intelligent Inventory automates hardware and software asset management accurately. The Projects module (with Kanban and Gantt views) integrated with tickets greatly aids in organizing complex demands. Additionally, the Network Scanner function is excellent for automatic device discovery and vulnerability management, saving a lot of manual time. Review collected by and hosted on G2.com.

Although it is intuitive, the number of features can create an initial learning curve in setting up more complex custom reports. In some specific cases, implementing the monitoring agent on machines with very restrictive security policies (firewall/antivirus) required some additional manual adjustments. Review collected by and hosted on G2.com.

Milvus stands out for its well-integrated omnichannel approach, allowing the management of WhatsApp, phone, chat, email, and other channels in a single environment. The features of tickets, SLA, and internal indicators are very useful for operational control and team management. The ability to assign service requests and create workflows increases productivity. Review collected by and hosted on G2.com.

Navigation in the device interface could be simpler and better organized. On some screens, there is an excess of information and certain data are not very clear, which ends up making usage confusing, especially for those who frequently manage integrations and devices. Review collected by and hosted on G2.com.

What pleases me most about Milvus is the centralization of operations. The ease of use of the interface allows the team to monitor multiple assets in real-time without complexity. The inventory automation features and integrated remote access save precious time, making IT management much more proactive than reactive. Review collected by and hosted on G2.com.

The initial learning curve for setting up all the custom alerts can be a bit detailed, but nothing that customer support and documentation can't quickly resolve. I would like to see even more native integrations with third-party tools in the future. Review collected by and hosted on G2.com.

The WhatsApp integration is a game-changer; it automatically opens tickets and organizes the queue, saving me a lot of manual work. As a technician, I rely on the scheduled tickets to ensure daily backup checks are never missed. Also, the hardware inventory and remote access tools are very efficient for daily operations. Review collected by and hosted on G2.com.

The remote access agent can be a bit heavy on very old hardware. In legacy machines, the connection sometimes feels sluggish, which could be optimized for better performance on low-end devices. Review collected by and hosted on G2.com.

Milvus offers a variety of services and solutions for our company, and their automation system and API are very clear and easy to use. We use WhatsApp to open automatic tickets through their own chatbot API called InterACTI. Besides giving us flexibility, we can track tickets in real time. Milvus has an easily manageable password vault and extremely efficient account and inventory control in a secure environment. We use Milvus for practically everything here. Review collected by and hosted on G2.com.

If you're not familiar with using filters, Milvus might initially appear somewhat complex. However, with a bit of effort, you'll find that it's a powerful and robust management tool. Review collected by and hosted on G2.com.

The dashboard platform is very well structured, which makes it much easier to quickly understand the client's needs and urgency. Very good. Review collected by and hosted on G2.com.

The smartphone app is still quite limited for the customer to be able to open tickets without needing to send an email or use a notebook. Additionally, there are customers who own more than one company, which makes it difficult to switch between them when using the web version on a smartphone. A dedicated app that allows the customer to open tickets easily would be an excellent improvement. Review collected by and hosted on G2.com.

I have been using Milvus for inventory management and support and I am very satisfied with the tool's efficiency! The inventory dashboard is clearly organized, intuitive, and visually very useful, allowing us to track all IT assets of our operation quickly and practically.

The platform unifies device management, tickets, and indicators in one place, making decision-making easier and greatly increasing our productivity. The reports and metrics help monitor team performance and also ensure greater control of SLAs and response times. The interface is easy to use and has added significant value to our workflow.

I strongly recommend Milvus to anyone looking for a complete IT management and technical support solution with intelligent dashboards and automated inventory control! Review collected by and hosted on G2.com.

the research system that could be further developed Review collected by and hosted on G2.com.

Milvus is an efficient and very useful tool, especially for help desk demands and ticket management; furthermore, it is scalable and highly applicable in projects, planning, and demand management, featuring comprehensive and useful tools for documentation. Review collected by and hosted on G2.com.

In my view, although Milvus is efficient, it can present some initial complexity in configuration and administration, requiring more time for learning and organizing the environment to function in a truly optimized way. Review collected by and hosted on G2.com.

I had a very positive experience using Milvus. The platform is very comprehensive and brings together various communication channels in one place, which greatly facilitates organization and communication with customers. I especially liked the automation proposal and the use of artificial intelligence to make support more agile and productive. In my perception, it is a modern and practical solution for companies that want to improve their processes and offer more efficient service. Review collected by and hosted on G2.com.

What I liked least is that, being a very comprehensive platform with many features, it can take some time to become familiar with all the functionalities. Since the system brings together various communication channels, automations, and reports in one place, the learning curve can be a bit steeper at the beginning, especially for teams that are not yet using this type of tool. Review collected by and hosted on G2.com.