--- title: Milvus TI Reviews meta_title: 'Milvus TI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Milvus TI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 132 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Milvus TI Reviews **Vendor:** Milvus **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Milvus TI O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. ## Milvus TI Pros & Cons **What users like:** - Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. (2 reviews) - Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. (2 reviews) - Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. (2 reviews) - Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. (2 reviews) - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. (2 reviews) - Ticket Management (2 reviews) - Tracking Ease (2 reviews) - Comprehensive Features (1 reviews) - Users value the **easy-to-manage contact management system** in Milvus TI, enhancing flexibility and efficiency in operations. (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. (2 reviews) - Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. (2 reviews) - Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. (1 reviews) - Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. (1 reviews) - Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. (1 reviews) - Poor Performance (1 reviews) - Remote Access Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Reliability (1 reviews) ## Milvus TI Reviews ### 1. Very practical, call management **Rating:** 4.5/5.0 stars **Reviewed by:** Igor C. | Analista de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Milvus TI?** very complete has a lot of content for management **What do you dislike about Milvus TI?** there are many filters, it could be simpler **What problems is Milvus TI solving and how is that benefiting you?** manage tickets very well ### 2. Remote access and ticket management that facilitate daily life **Rating:** 5.0/5.0 stars **Reviewed by:** Pedro S. | analista de T.I, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** remote accesses and ticket managements **What do you dislike about Milvus TI?** two-step verification for remote access **What problems is Milvus TI solving and how is that benefiting you?** all the management of tickets and relationships between teams ### 3. Great System **Rating:** 4.0/5.0 stars **Reviewed by:** Everton Soares S. | Técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** practicality, ease of use, and highly customizable **What do you dislike about Milvus TI?** part of inventory, sometimes it can be slow **What problems is Milvus TI solving and how is that benefiting you?** organization, documentation, and quick service ### 4. Complete system for IT: everything I need in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos Eduardo L. | Coordenador de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** a complete system for my IT operation. I don't need other software for my work. **What do you dislike about Milvus TI?** So far it is effective and I don't need other tools **What problems is Milvus TI solving and how is that benefiting you?** Extremely intuitive ticket opening by users that helps us a lot in our daily routine. ### 5. Efficient service and monthly reports that facilitate management **Rating:** 4.5/5.0 stars **Reviewed by:** Matheus T. | Auxiliar de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** The best feature of Milvus is being able to handle the calls and at the end of the month generate the service report. **What do you dislike about Milvus TI?** The option to generate a QR code for the registered assets is missing. **What problems is Milvus TI solving and how is that benefiting you?** Attend calls, generate call reports, keep assets constantly updated. ### 6. Flexible ticket control and great for managing interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** I like the ticket control that doesn't require it to be a conversation with the client, but rather a control of interactions. **What do you dislike about Milvus TI?** The permissions system is a bit confusing but not a big problem. **What problems is Milvus TI solving and how is that benefiting you?** The integration with AI is a very good solution along with a well-organized workflow. ### 7. Great platform to centralize customer calls and information **Rating:** 5.0/5.0 stars **Reviewed by:** Amauri . | Técnico em manutenção, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Milvus TI?** Great platform for centralizing tickets and customer information. It greatly assists in company management. **What do you dislike about Milvus TI?** The app could be improved, make it more fluid **What problems is Milvus TI solving and how is that benefiting you?** We use it for managing customer tickets and contracts. ### 8. Incident management and reporting with inventory and users: excellent usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** All incident management, asset inventory reporting, and user management greatly contribute to usability. **What do you dislike about Milvus TI?** I see no disadvantages. Support always helps a lot. **What problems is Milvus TI solving and how is that benefiting you?** Incident of calls and asset inventory ### 9. Very easy to use, fluid and stable — highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio S. | Técnico em informática JR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** I highly recommend it, as it is very easy to use and easy for any adjustments, very fluid, and it is very difficult for it to freeze. **What do you dislike about Milvus TI?** for me, no need to change, the app is already very good **What problems is Milvus TI solving and how is that benefiting you?** my list of tickets and keep everything organized ### 10. Partnership in the Development of Features that Meet All Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** Availability for developing features in partnership **What do you dislike about Milvus TI?** Perhaps the interface could be more user-friendly, but the complexity meets all the needs. **What problems is Milvus TI solving and how is that benefiting you?** organization of the machinery park, opening of tickets, organization ### 11. Good Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** There are many useful resources such as machine monitoring **What do you dislike about Milvus TI?** Their support doesn't help much, they usually give shallow responses. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI solves problems related to machine monitoring, slow technical support, and lack of standardization in IT processes. ### 12. Multiple management of tickets and devices with efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Milvus TI?** Multiple management of customer tickets and devices. **What do you dislike about Milvus TI?** Eventual instability that causes a bottleneck in demands **What problems is Milvus TI solving and how is that benefiting you?** Various such as requests for incidents related to IT and network. ### 13. Impeccable Remote Inventory and Reporting System **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Filipe B. | Supervisor Administrativo, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Inventory system, remote access, and reports **What do you dislike about Milvus TI?** it doesn't install the offline application, could you install it **What problems is Milvus TI solving and how is that benefiting you?** Remote access and inventory ### 14. Complete and Efficient System for Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Milvus TI?** The system is quite comprehensive for the opening and management of tickets. **What do you dislike about Milvus TI?** At the beginning of the operation, I found it a bit difficult to implement, but nothing that is impossible to solve. **What problems is Milvus TI solving and how is that benefiting you?** The system has contributed to more efficient management of the tickets, as well as helping to resolve issues related to the SLA that the company was facing. ### 15. Inventory and excellent tickets, with a password vault and impeccable license control **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** The entire inventory and ticket tracking system is excellent, especially the password vault which is a perfect place for centralization, in addition to the software license tracking part to know about timing and so on. **What do you dislike about Milvus TI?** I have nothing at the moment to say otherwise about the tool. **What problems is Milvus TI solving and how is that benefiting you?** Remote Monitoring and Management is the biggest differentiator, in addition to being able to track the performance and processing of the machines without the need to connect to them. ### 16. Opening of tickets and equipment inventory: perfectly meets my needs **Rating:** 5.0/5.0 stars **Reviewed by:** Suporte W. | Sócio Proprietário, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** Opening of tickets and inventory of equipment **What do you dislike about Milvus TI?** I don't see any bad parts, the system meets my needs well. **What problems is Milvus TI solving and how is that benefiting you?** Equipment inventory, help verify which equipment is having problems. ### 17. Milvus: a complete tool to centralize infrastructure services **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme S. | Analista de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Milvus TI?** Milvus is a complete tool, perfect for centralizing all infrastructure services. **What do you dislike about Milvus TI?** The notification format for a new ticket. **What problems is Milvus TI solving and how is that benefiting you?** Help me manage all my appointments ### 18. Simple ticket queue and stable remote connection **Rating:** 5.0/5.0 stars **Reviewed by:** Euclides J. | Analista de suporte computacional, Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Milvus TI?** Simple ticket queue, and stable remote connection. **What do you dislike about Milvus TI?** Wait for the authentication code to arrive in the email. **What problems is Milvus TI solving and how is that benefiting you?** Help with the organization of tickets and requests. ### 19. Intuitive platform with efficient ticket management and agile support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about Milvus TI?** Intuitive platform, efficient ticket management, good customization, and agile customer support. **What do you dislike about Milvus TI?** Lower market recognition, limited integrations, and the need to evolve advanced reports **What problems is Milvus TI solving and how is that benefiting you?** Management of tickets and requests coming from other clients. ### 20. Milvus for development teams. **Rating:** 5.0/5.0 stars **Reviewed by:** Alisson L. | Analista de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** Interactions with users and file sharing through the tool. **What do you dislike about Milvus TI?** Database for integration with other tools. **What problems is Milvus TI solving and how is that benefiting you?** Support for users and efficiency in tracking demands. ### 21. Easy to Use and Great for Tracking Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Tarciso G. | Analista de Sistemas , Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** I like the way it is possible to track the tickets. Additionally, the system is easy to use. **What do you dislike about Milvus TI?** I did not find an option to link the knowledge base with the tickets. **What problems is Milvus TI solving and how is that benefiting you?** I believe I don't see any problem. Support is always available and willing to help with whatever is necessary. ### 22. Clear and dynamic graphical interface — excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Jailson M. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** Clarity excellent graphical interface, dynamism **What do you dislike about Milvus TI?** Support sector, deficient and slow for responses **What problems is Milvus TI solving and how is that benefiting you?** general problems in the technology area ### 23. Attentive and quick support, with a very complete platform **Rating:** 4.5/5.0 stars **Reviewed by:** Markus A. | Assistente Ti, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Milvus TI?** Attentive, practical, and fast support. Very complete platform. **What do you dislike about Milvus TI?** Robotic support, bot does not solve any of your problems **What problems is Milvus TI solving and how is that benefiting you?** I can have reports of tickets, as well as control and history of everything. ### 24. Well-structured tool and very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Milvus TI?** The tool is very structured and very easy to work with. **What do you dislike about Milvus TI?** There is nothing I dislike about the tool. **What problems is Milvus TI solving and how is that benefiting you?** We keep more organized. ### 25. Centralized Management and Time Optimization with Milvus **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian A. | Analista de suporte TI, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Milvus centralized the demands we had and facilitated our management, optimizing time and setting priorities. **What do you dislike about Milvus TI?** I notice a certain slowness in some tasks, especially when closing or opening tickets. **What problems is Milvus TI solving and how is that benefiting you?** Milvus has been essential for centralizing our demands and solving them with the appropriate priority. ### 26. Practical and Efficient IT Management **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo H. | Coordenador, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Practicality for managing IT activities. **What do you dislike about Milvus TI?** Sometimes we have difficulties in making remote access. **What problems is Milvus TI solving and how is that benefiting you?** The centralization of services is an important point, as is the definition of priorities in service. These aspects make a difference in the organization and efficiency of the service. ### 27. Quick and stable tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sidnei C. | ti, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** Quick and stable tool, connection permissions **What do you dislike about Milvus TI?** Practicality and Stability, connection permissions **What problems is Milvus TI solving and how is that benefiting you?** Remote connections ### 28. Complete Tool, Excellent Support, and Great Cost-Benefit **Rating:** 5.0/5.0 stars **Reviewed by:** Andreza S. | Coordenadora, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Extremely complete and customizable tool, excellent support and onboarding as well. In addition to great cost-effectiveness. **What do you dislike about Milvus TI?** Some modules may be optional, there are many tools **What problems is Milvus TI solving and how is that benefiting you?** Customer service in my marketing team ### 29. Milvus is 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** The initial dashboard is very self-explanatory and dynamic. **What do you dislike about Milvus TI?** The generation of more than one ticket for the original request Generation of the report a bit confusing **What problems is Milvus TI solving and how is that benefiting you?** In the agility to listen to the customer and provide a quick solution ### 30. Milvus is a comprehensive tool — I recommend it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** Milvus is a complete tool, I recommend it! **What do you dislike about Milvus TI?** The agent that handles the inventory communication consumes a lot of RAM memory. **What problems is Milvus TI solving and how is that benefiting you?** I have been using it for many years, I recommend it, the team's service is always very fast, the YouTube channel also has videos explaining everything. ### 31. Easy to use tool, complete and with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Milvus TI?** An easy-to-use tool, very good, with great support. **What do you dislike about Milvus TI?** We didn't see any disadvantages, it's a very comprehensive tool! **What problems is Milvus TI solving and how is that benefiting you?** Call tool!! Inventory!! Live monitoring of the machines ### 32. All the modules are extremely functional **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** All modules are extremely functional. **What do you dislike about Milvus TI?** I don't have information about what I don't like about the tool. **What problems is Milvus TI solving and how is that benefiting you?** Remote access to IT assets and various other day-to-day issues of the Service Desk - [View Milvus TI pricing details and edition comparison](https://www.g2.com/products/milvus-ti/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A40%3A25+-0500&secure%5Bsession_id%5D=8e02e3b2-a72a-475f-9217-75a4f89084bb&secure%5Btoken%5D=297f16fbf4a4ef52b149d5619b9fd983f14eae0f6d1267865c50d215438c6d69&format=llm_user) ## Milvus TI Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - 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[Zabbix](https://www.g2.com/products/zabbix/reviews) ## Milvus TI Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Milvus TI Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,942 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,223 reviews) - [Action1](https://www.g2.com/products/action1/reviews) - 4.9/5.0 (1,162 reviews)