--- title: Milvus TI Reviews meta_title: 'Milvus TI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 132 reviews by the users' company size, role or industry to find out how Milvus TI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 132 scale: '5' date_modified: '2026-08-04' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Milvus TI Reviews **Vendor:** Milvus **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 4.8/5.0 **Total Reviews:** 132 ## About Milvus TI O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. ## Milvus TI Pros & Cons **What users like:** - Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. (2 reviews) - Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. (2 reviews) - Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. (2 reviews) - Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. (2 reviews) - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. (2 reviews) - Ticket Management (2 reviews) - Tracking Ease (2 reviews) - Comprehensive Features (1 reviews) - Users value the **easy-to-manage contact management system** in Milvus TI, enhancing flexibility and efficiency in operations. (1 reviews) - Customer Support (1 reviews) **What users dislike:** - Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. (2 reviews) - Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. (2 reviews) - Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. (1 reviews) - Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. (1 reviews) - Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. (1 reviews) - Poor Performance (1 reviews) - Remote Access Issues (1 reviews) - Slow Loading (1 reviews) - Slow Performance (1 reviews) - Software Reliability (1 reviews) ## Milvus TI Reviews ### 1. Milvus Raffle – iPhone 17 **Rating:** 5.0/5.0 stars **Reviewed by:** Kauan S. | Assistente de T.I, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Milvus TI?** What I find most useful about Milvus is the practicality in its processes and providing support to the user. **What do you dislike about Milvus TI?** I will only dislike Milvus if I don't win this iPhone 17, otherwise, it's a perfect software for IT management. **What problems is Milvus TI solving and how is that benefiting you?** As I had mentioned, there will only be problems if I don't win this iPhone 17, otherwise the way I solve problems through Milvus is with 100% efficiency, very easy for me to adapt. ### 2. Complete chat and helpdesk system that streamlined our routine and service **Rating:** 4.5/5.0 stars **Reviewed by:** Maico A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** A practically complete system, both for chat support and helpdesk with its tools, has greatly streamlined our routine by facilitating interaction with customers. **What do you dislike about Milvus TI?** There is a lack of an option for attendants to have access to the service records of other users, as this would facilitate the exchange of information within the department itself. **What problems is Milvus TI solving and how is that benefiting you?** Flow configuration is very simple and resource monitoring benefited by the client is very effective. ### 3. Essential platform: clear and organized kanban to optimize processes **Rating:** 5.0/5.0 stars **Reviewed by:** Matheus O. | Analista de Controladoria, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** I love the platform! It has been essential for optimizing my processes, especially because of the kanban-style visualization, which makes task tracking much clearer and more organized. **What do you dislike about Milvus TI?** The complexity of some configurations may require a bit more attention, but even so, the system maintains good usability and remains easy to use on a daily basis. **What problems is Milvus TI solving and how is that benefiting you?** Helped automate the service processes, centralizing requests that were previously only in email within the platform. ### 4. More control and efficiency for IT teams in problem-solving **Rating:** 5.0/5.0 stars **Reviewed by:** Elzio V. | Líder de equipe de infraestrutura, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Milvus TI?** Features facilitate the work of IT teams, both internal and outsourced, allowing for greater control and efficiency in problem resolution. **What do you dislike about Milvus TI?** Users report recurring problems with the tool, such as system instability. **What problems is Milvus TI solving and how is that benefiting you?** Perform the hardware and software scan, allowing the identification of vulnerabilities or faults in devices even before the user reports the error. Use an omnichannel system that allows opening and managing tickets via WhatsApp, email, chat, phone, and portal. ### 5. Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme G. | Analista de Sistemas, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** The platform is very efficient in asset management, both hardware and software, ticket management, change management, and monitoring. Its interface is very intuitive, both technically and for users opening tickets. **What do you dislike about Milvus TI?** The lack of automatic update of the tickets **What problems is Milvus TI solving and how is that benefiting you?** The platform is very efficient in asset management, both hardware and software, ticket management, change management, and monitoring. Its interface is very intuitive, both technically and for users opening tickets. ### 6. Milvus centralizes IT tickets with an intuitive interface and more transparency **Rating:** 5.0/5.0 stars **Reviewed by:** Darlan S. | Analista de Implantação de Sistemas e Suporte PL, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** Milvus stands out for centralizing IT tickets, facilitating the control, tracking, and history of requests. The interface is intuitive and helps organize demands, bringing more transparency for both users and the technical team. **What do you dislike about Milvus TI?** At times, the system may exhibit slowness or limit the customization of flows and fields, which can make it difficult to adapt to very specific company processes. **What problems is Milvus TI solving and how is that benefiting you?** Efficient tool for IT ticket management ### 7. Practicality and Resources that Facilitate Daily Life **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas S. | Analista de suporte de TI, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** The system stands out for its practicality, offering useful features and efficient reports. Ease of use and implementation are also positive points, as well as customer support, which meets the needs well. **What do you dislike about Milvus TI?** The implementation of improvements has brought progress, but I still notice issues related to performance and instability. Despite the updates, these points continue to impact the user experience. **What problems is Milvus TI solving and how is that benefiting you?** The documentation and the handling of IT tickets are satisfactory. Whenever I need support, I find clear information in the documentation, and the handling of tickets is efficient and attentive. ### 8. Complete and efficient tool for IT management **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Analista de Sistemas, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about Milvus TI?** The practicality and efficiency of the tool, which centralizes the requests, facilitates monitoring, and makes service more agile on a daily basis. **What do you dislike about Milvus TI?** At the moment, there are no relevant negative points, as the tool meets the daily needs well. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI organizes and controls the tickets, centralizing requests and facilitating tracking. This benefits with faster service, better communication, and greater control of demands. ### 9. We like Milvus in supporting our Helpdesk operation **Rating:** 5.0/5.0 stars **Reviewed by:** Petter O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** The cost/benefit is undoubtedly what we like most about Milvus. The agent installed on the machines is also lightweight and provides a lot of agility for users to open and track their tickets. **What do you dislike about Milvus TI?** Some reports, especially those of assets, are limited. Exporting data as shown on the screen would be a good advancement. **What problems is Milvus TI solving and how is that benefiting you?** We have been using Milvus for over 3 years and it serves us very well, especially in ticket management and remote access. ### 10. Evaluation Deivid **Rating:** 5.0/5.0 stars **Reviewed by:** Deivid S. | Operador MA1 , Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Milvus TI?** Excellent app, very well developed and easy to use. The interface is intuitive, works quickly, and perfectly meets daily needs. **What do you dislike about Milvus TI?** The app is very good and fulfills its purpose well, but some details could be improved, such as minor enhancements in navigation and response time in certain functions. Nothing that hinders its use, but future adjustments could make it even more complete and efficient. Overall, it is a great tool and definitely worth using. **What problems is Milvus TI solving and how is that benefiting you?** The features are comprehensive and stable, demonstrating quality and care in development. I strongly recommend it for those seeking convenience and efficiency in a single app. ### 11. The best platform for IT! **Rating:** 5.0/5.0 stars **Reviewed by:** Jefferson D. | Assistente de service desk, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** I like the reporting section, the various options available for reports, charts, and data for presenting information related to IT tickets, as well as the numerous resources and support that are also very effective. **What do you dislike about Milvus TI?** I haven't seen anything that displeases me about the platform yet. **What problems is Milvus TI solving and how is that benefiting you?** Mainly, without a doubt, asset management, the control has become very easy, especially because the platform provides remote access and asset location. ### 12. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas P. | Analista de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** Asset management is easy and customer support is excellent. I use the tool every day and can practically monitor the status of all clients. Additionally, the implementation of AI is very simple. **What do you dislike about Milvus TI?** The color scheme and the interface, in general, are not very attractive. **What problems is Milvus TI solving and how is that benefiting you?** I have no problems with the tool ### 13. Excellent quality and surprising results! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Milvus TI?** I really liked the quality of the product, which truly delivers what it promises. The texture is excellent, easy to use, and the results appear quickly. Additionally, the packaging is practical and well thought out. You can notice the brand's attention to detail in every aspect. **What do you dislike about Milvus TI?** I didn't have any significant negative points. If I could suggest something, perhaps just more size options or versions for different needs. **What problems is Milvus TI solving and how is that benefiting you?** I use Milvus IT to handle calls, register and track technical requests, as well as to perform control and inventory of equipment, ensuring organization and traceability of IT assets. ### 14. The best HelpDesk on the market **Rating:** 5.0/5.0 stars **Reviewed by:** eliabe d. | Gestor de Suporte de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** the fact that he charges only per operator and not per station **What do you dislike about Milvus TI?** Sometimes the support takes a while to respond, but even so, I always receive responses to my requests and always have my issues resolved. **What problems is Milvus TI solving and how is that benefiting you?** I can perform real-time monitoring of all computers managed by us and carry out predictive maintenance, reducing the downtime of the workstation due to maintenance. ### 15. Milvus: Easy Adaptability and Great Ticket Management for IT **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander C. | Gerente de Sistemas e Aplicações , Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Milvus TI?** Milvus is a system with easy adaptability for users, and proper management for my IT team that handles the requests on the portal. **What do you dislike about Milvus TI?** My analysts complain that the process of closing a ticket is somewhat burdensome and time-consuming. **What problems is Milvus TI solving and how is that benefiting you?** Milvus is helping us control our SLAs, categorize tickets to address the most repetitive issues with Automations, and train the team. ### 16. Solid and practical solutions from Milvus IT **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** Overall, Milvus TI stands out for delivering solid solutions, designed to work in practice and not just on paper. **What do you dislike about Milvus TI?** Initial learning curve, which can be a bit steep for new users Interface could be more intuitive in some modules, reducing the need for training **What problems is Milvus TI solving and how is that benefiting you?** Data centralization, avoiding duplicated or mismatched information Reduction of operational errors, thanks to more standardized processes More agility in routines, saving time on daily tasks Better control and traceability, facilitating checks and audits Safer decision-making, with clearer and more organized data ### 17. Milvus is an excellent tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio I. | Coordenador de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Milvus TI?** Ease of use of the system, complete inventory always updating automatically, very good dashboard, and opening tickets is very easy for the user. **What do you dislike about Milvus TI?** Occasionally, there is a slight instability in remote access. **What problems is Milvus TI solving and how is that benefiting you?** Monitoring many workstations in various cities is difficult, Milvus helps with monitoring and support for these stations. ### 18. Practical and intuitive interface — great to recommend to IT friends **Rating:** 4.5/5.0 stars **Reviewed by:** Marcelo Henrique S. | Analista de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** Interface and practicality, I even made recommendations to friends who work in the IT field, and they all liked it a lot too. **What do you dislike about Milvus TI?** app on the phone, sometimes it takes a while to sync, chat system on the phone is also not very practical **What problems is Milvus TI solving and how is that benefiting you?** I have been using Milvus since 2022 and for me, it has been very practical and advantageous for monitoring assets and others. ### 19. ilvus, management at a glance, inventory, projects, and AI **Rating:** 5.0/5.0 stars **Reviewed by:** Luciano A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Milvus TI?** Easy to use and very intuitive, we achieve much more efficiency in service. And with integrated remote access, it eliminates the need to hire other tools. - Simplified and straightforward navigation; - Integration between modules; - Automations that truly help in daily tasks; - Support always available; **What do you dislike about Milvus TI?** - At the moment, it has met all expectations; - We had a difficulty with the integration with the AI, but it was resolved later with support; **What problems is Milvus TI solving and how is that benefiting you?** Management of support team services, technology asset inventories, and remote access ### 20. Centralize chat, email, WhatsApp, and tickets in one place **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas S. | Analista de Suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** We managed to concentrate all our service requests in one place, bringing together chat, email, WhatsApp, and tickets through the platform. **What do you dislike about Milvus TI?** The interface may seem a bit confusing at first, especially until I get used to the navigation. **What problems is Milvus TI solving and how is that benefiting you?** Optimize the management of tickets by integrating multiple channels, such as WhatsApp, email, and portal. It also allows managing asset inventory, automating processes, and generating reports. ### 21. Fast and reliable system, with an intuitive interface and great performance on data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Milvus TI?** Fast, stable, and reliable system, with excellent performance in data processing and querying. The interface is intuitive and greatly facilitated implementation and daily use. **What do you dislike about Milvus TI?** The initial learning curve may require some time, especially to explore the full potential of the tool, but nothing that compromises the experience. **What problems is Milvus TI solving and how is that benefiting you?** Milvus TI is helping us solve challenges related to information organization, data traceability, and agility in accessing operational indicators. Previously, much information was decentralized and required time for consolidation and analysis. With the system, we now have more structured data, quick queries, and greater reliability in the information. This has improved decision-making, increased operational efficiency, and reduced the time spent on manual processes. ### 22. Milvus brings agility and practical management of tickets in daily operations **Rating:** 5.0/5.0 stars **Reviewed by:** Monique M. | assistente jurídico, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** Milvus practically solves our main service challenges, allowing for better management of tickets, tracking of activities, and history of our daily operations. This brings more agility to better serve the company. **What do you dislike about Milvus TI?** It does not update automatically when calls arrive **What problems is Milvus TI solving and how is that benefiting you?** better management of the tickets, monitoring of activities, and history of our daily routine. This brings more agility to better serve the company. ### 23. Good value for money **Rating:** 4.5/5.0 stars **Reviewed by:** Athus L. | Suporte TI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** Very efficient for machine analysis and monitoring. Real-time alerts about errors, resource usage, and conflicts facilitate quick problem identification and aid in decision-making. **What do you dislike about Milvus TI?** Remote access presents occasional instabilities. **What problems is Milvus TI solving and how is that benefiting you?** Milvus helps a lot with identifying problems in computers in real time. ### 24. Easy to Use and Intuitive, Even for Beginners **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel B. | Coordenador Técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Milvus TI?** Easy to use and intuitive, the user, even without having used it before, can look and quickly understand how to do it. **What do you dislike about Milvus TI?** The dashboards are somewhat poor, but nothing that really hinders usability. Overall, they can be used without major issues. **What problems is Milvus TI solving and how is that benefiting you?** Call control ### 25. Milvus has positively transformed our daily life **Rating:** 5.0/5.0 stars **Reviewed by:** Rodrigo S. | Especialista em TI, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Complete and indispensable system! Milvus combines the best in technology (AI, inventory, and project management) with top-notch technical support. **What do you dislike about Milvus TI?** For now, everything is pleasing with Milvus, as all the functions present in it work and add a lot of value. **What problems is Milvus TI solving and how is that benefiting you?** Milvus has transformed our routine with device monitoring and the ease of integrations (WhatsApp). The system is intuitive and the centralization of tickets saves the team a lot of time. ### 26. Organization of tickets and remote access through the browser that facilitates daily life **Rating:** 4.5/5.0 stars **Reviewed by:** Thiago S. | Analista de Negócios., Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** The organization of calls and the ability to access other computers remotely directly through the browser. **What do you dislike about Milvus TI?** The visualization of tickets opened via email is a bit confusing. **What problems is Milvus TI solving and how is that benefiting you?** Milvus helps me organize employee tickets and centralize them in one place, assisting both in the efficiency of service and in governance. ### 27. Perfect integration and monitoring of technicians through the app with great results **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2026 **What do you like best about Milvus TI?** The system integrates with my processes, I can monitor the technicians through the app, and it delivers an excellent result. **What do you dislike about Milvus TI?** The idea of paying for all the new features. **What problems is Milvus TI solving and how is that benefiting you?** control and management of tickets and customer service for my clients and hardware management. ### 28. A great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Maíra D. | ASSISTENTE ADMINISTRATIVO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** The ease of using the tool, it is a simple and intuitive tool, very colorful and well-organized. **What do you dislike about Milvus TI?** Many return emails due to the open service orders **What problems is Milvus TI solving and how is that benefiting you?** is enabling better management of the sector's demands and better customer service control ### 29. Simple and transparent tools to control the day-to-day of the company **Rating:** 5.0/5.0 stars **Reviewed by:** Victor B. | Sucesso do Cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Milvus TI?** Ability to offer tools that help control the day-to-day operations of the company in a transparent and simple manner. **What do you dislike about Milvus TI?** The interface, although beautiful and interactive, becomes confusing and muddles the view due to the large number of different pages for different tools. **What problems is Milvus TI solving and how is that benefiting you?** Milvus is helping us solve our customer service, implementation system, and customer data records that were all getting lost, and inquiries and calls were never being answered. ### 30. Milvus, a tool with excellent cost/benefit. **Rating:** 5.0/5.0 stars **Reviewed by:** João B. | Analista de suporte técnico, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Milvus TI?** Resources for IT management aligned with market best practices such as ITIL, interactive and self-explanatory interface, excellent asset inventory, many automation possibilities. **What do you dislike about Milvus TI?** Lack of scheduling for report submission and reports with customized charts, lack of the agent for Macs that do not have Intel processors. **What problems is Milvus TI solving and how is that benefiting you?** For 3 years we have been using Milvus here at the company, it is a tool that helps us a lot in our daily routine to improve our processes and enhance the productivity of our technical support team. ### 31. 4 years with Milvus: agile support and excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Maycon d. | Analista de Suporte Computacional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** I have been using Milvus for 4 years and I have no complaints, because whenever we have opportunities for improvement, I am assisted by the support team and I always receive feedback on my requests. **What do you dislike about Milvus TI?** I don't think I have much to say in this area; if there's one thing I don't like, it's the light theme. But I have the option to use the dark theme, which I really like! **What problems is Milvus TI solving and how is that benefiting you?** Equipment control, performance monitoring of assets. Ticket control, among others. ### 32. Intuitive interface and simple implementation, with easy asset management in daily operations **Rating:** 4.0/5.0 stars **Reviewed by:** Herbert S. | Analista de TI / Redes e Proprietário, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** The ticket creation interface is very intuitive and greatly facilitates the user. Additionally, the implementation is simple, and asset management in Milvus is easy to perform and monitor on a daily basis. **What do you dislike about Milvus TI?** I have many sporadic clients for whom I can't use the remote system without going through the bureaucracy of registration for client use. **What problems is Milvus TI solving and how is that benefiting you?** Help speed up the service, facilitating communication between the user and the support analyst. ### 33. Remote access, inventory, and unified tickets: Milvus makes everything easier **Rating:** 4.5/5.0 stars **Reviewed by:** Edilene G. | Analista de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Milvus TI?** The unification of remote access, inventory, and ticketing platform. **What do you dislike about Milvus TI?** There is nothing that really discredits Milvus **What problems is Milvus TI solving and how is that benefiting you?** In terms of inventory, it brings a lot of relevant information about the equipment. It facilitates the issue of remote access and the tickets generated on the platform. ### 34. Ease of use and excellent support **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos E. | Estagiário de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** I like the ease of use and also the support they offer us. **What do you dislike about Milvus TI?** I don't like the design; it gives me the feeling of being on an amateur site, not a professional one. **What problems is Milvus TI solving and how is that benefiting you?** The issue of ticket management has helped me a lot. ### 35. Complete IT platform with simple device control **Rating:** 4.0/5.0 stars **Reviewed by:** Jeferson d. | Diretor Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Milvus TI?** A complete platform for IT. You can easily control and identify devices. **What do you dislike about Milvus TI?** The reports do not have many customization options. **What problems is Milvus TI solving and how is that benefiting you?** The software is very comprehensive for IT demands, thus meeting all our needs. ### 36. Centralization of tickets and linking of endpoints that facilitates daily life **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas S. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Milvus TI?** Centralization of tickets and linking of endpoints **What do you dislike about Milvus TI?** Lack of monitoring resources for servers and other applications **What problems is Milvus TI solving and how is that benefiting you?** The tool allows cross-referencing information related to a problem, making it possible to make decisions related to a hardware defect or an internet service provider issue. ### 37. Milvus centralizes interactions and makes support more professional **Rating:** 5.0/5.0 stars **Reviewed by:** Isadora L. | Diretora executiva, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Milvus TI?** The Milvus platform improves customer communication by concentrating all interactions in a single channel per ticket. This prevents information mismatches, provides more transparency in the progress of requests, and conveys a more professional image of support. **What do you dislike about Milvus TI?** I have no complaints. Support helped me every time I needed it. **What problems is Milvus TI solving and how is that benefiting you?** Before we used personal numbers, we got lost in so many conversations, now through Milvus we can manage everything. ### 38. Milvus for calls and inventories **Rating:** 5.0/5.0 stars **Reviewed by:** Denis R. | Coordenador de tecnologia, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Milvus TI?** We have been partners with Milvus since 2019, problems can always occur, but we always open tickets and are well attended by their technical team, I recommend Milvus's services. **What do you dislike about Milvus TI?** When we submit "New ideas" for improvement, the response and development of the functionality is quite slow. **What problems is Milvus TI solving and how is that benefiting you?** We use Milvus for the company's ticketing and inventory system for technology matters. ### 39. Complete application where I have the information of all the assets and users of the company. **Rating:** 5.0/5.0 stars **Reviewed by:** Thecio A. | Analista de TI, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** Complete and indispensable application for any company. **What do you dislike about Milvus TI?** I'm still trying to find if there is any disadvantage. **What problems is Milvus TI solving and how is that benefiting you?** Simple and quick-to-use application for users to utilize when needing IT support. ### 40. Great system for managing tickets and controlling IT assets **Rating:** 5.0/5.0 stars **Reviewed by:** Renan B. | Assistente de TI Pleno, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** It is a great system for managing tickets and controlling IT assets, helping to organize and monitor these demands on a daily basis. **What do you dislike about Milvus TI?** Could improve the format of sending emails. **What problems is Milvus TI solving and how is that benefiting you?** Customer service management issues ### 41. Easy to use, stable, and scalable, with good customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Renato R. | Analista de Suporte Pleno, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Milvus TI?** Ease of Use, Customer Support, Stability, Scalability, Ease of Implementation. **What do you dislike about Milvus TI?** analysis of possible improvements, automatic removal of obsolete devices, outsourcing of some services. **What problems is Milvus TI solving and how is that benefiting you?** Device Management and Tickets, Monitoring and Action Triggers ### 42. Milvus: A comprehensive and excellent platform for IT consulting **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel S. | Consultor de infraestrutura, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Milvus TI?** “Milvus’ platform is very comprehensive, covering everything an IT consulting firm needs. Excellent platform. **What do you dislike about Milvus TI?** I haven’t found anything yet that I dislike. **What problems is Milvus TI solving and how is that benefiting you?** Remote access, inventory management, ticketing system, device control. ### 43. The best Helpdesk platform we've ever used — very satisfied! **Rating:** 5.0/5.0 stars **Reviewed by:** Luis F. | ANALISTA, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** Best helpdesk platform we've ever used here at the company, very satisfied! **What do you dislike about Milvus TI?** For the purposes I use it for, I am satisfied, nothing to declare against. **What problems is Milvus TI solving and how is that benefiting you?** Remote connection Management of the team's service SLA Asset Management ### 44. Great platform to start IT processes and management **Rating:** 5.0/5.0 stars **Reviewed by:** TI Sourcing O. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Milvus TI?** Great platform for companies that want to start IT processes and management **What do you dislike about Milvus TI?** Adjustments in the TIME ZONE in the incident log records **What problems is Milvus TI solving and how is that benefiting you?** Controlling and recording the activities carried out within business organizations ### 45. Complete and efficient help desk system **Rating:** 4.5/5.0 stars **Reviewed by:** Felipe F. | T.I, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** Complete help desk system for internal support **What do you dislike about Milvus TI?** System failures regarding remote access **What problems is Milvus TI solving and how is that benefiting you?** Creation of internal evaluation KPIs ### 46. Milvus in the workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos O. | Auxiliar de TI, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** It is practical and intuitive, in addition to offering great features compared to market competitors. Another positive point is that the price is lower. **What do you dislike about Milvus TI?** The system has some points to improve in remote access and inventory functionality. **What problems is Milvus TI solving and how is that benefiting you?** It is assisting in the use of a centralized platform for the registration and control of tickets and equipment. ### 47. Quick and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Ivanildo O. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2026 **What do you like best about Milvus TI?** Quick response and I found it very easy to use. **What do you dislike about Milvus TI?** at the moment nothing to comment on about this, more later. **What problems is Milvus TI solving and how is that benefiting you?** monitoring and remote access. ### 48. Milvus expedited our services **Rating:** 5.0/5.0 stars **Reviewed by:** Kleiton S. | Analista de Infraestrutura Pleno, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Milvus TI?** Since we started using the Milvus platform at the company where I work, the service has become much faster and easier to resolve, and the dashboard is very simple to understand. Definitely one of the best choices we've made. **What do you dislike about Milvus TI?** So far we have not had any problems with the platform **What problems is Milvus TI solving and how is that benefiting you?** No problem so far ### 49. Intuitive Panels and Impressive Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gabriel A. | Analista da Tecnologia da Informação, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Milvus TI?** Ease of handling by our collaborators with super uncomplicated and easy-to-use panels **What do you dislike about Milvus TI?** I don't have to report because everything is serving what I need. **What problems is Milvus TI solving and how is that benefiting you?** IT assets, chat for employees to get in touch, and tickets for opening internal repairs. ### 50. Complete inventory of assets and simple ticketing system for employees. **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael H. | Analista de infraestrutura de TI, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Milvus TI?** Inventory of machines with various useful reports including the LGPD. A ticketing system for employees that is simple and effective, which helps us a lot in the IT department, sorting by areas and criticalities. **What do you dislike about Milvus TI?** The phone support is a bit slow, but when they answer, they solve the problem. There is also email support, which helps to clear up doubts. **What problems is Milvus TI solving and how is that benefiting you?** Complete inventory and ticketing system for employees. - [View Milvus TI pricing details and edition comparison](https://www.g2.com/products/milvus-ti/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+21%3A58%3A06+-0500&secure%5Bsession_id%5D=e18e2204-9168-4c48-8417-44ec6b7e3f35&secure%5Btoken%5D=b8fe5ce81fb4cbc7e472347848e2b5a0c8b44e4b03f0aad9bbd040e730047e35&format=llm_user) ## Milvus TI Integrations - [Acronis Cyber Protect](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews) - [Bitdefender GravityZone XDR](https://www.g2.com/products/bitdefender-gravityzone-xdr/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [bling.com.br](https://www.g2.com/products/bling-com-br/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [Html-Email](https://www.g2.com/products/html-email/reviews) - 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Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance - User Management - Task Management - Issue Management - Mobile Device Management **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking - Deployment Management - Policy Management - Configuration Management - IT Incident Management - Remediation Management - Support Ticket Management - Compliance Management - Activity Tracking - Help Desk Management - Inventory Management - Contract/License Management - Vendor Management - Network Monitoring - Server Monitoring **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing - Service Level Agreement (SLA) Management **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Active Directory Integration **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Additional Functionality** - Audit Trail - Build Automation - Alerts/Notifications - Scheduling - Maintenance Scheduling - Generative AI - Dashboard - Endpoint Protection - API - Real-Time Reporting - Billing & Invoicing - Anti Virus - Security Tools - Performance Metrics - Event Logs - Self Service Portal - Real-Time Analytics - Backup and Recovery - CRM - Real-Time Updates - AI Copilot - Customizable Reports - Usage Tracking/Analytics - Task Scheduling - Automatic Backup - Device Auto Discovery - Vulnerability Scanning - For MSPs - Customizable Branding - Real-time Alerts - Activity Dashboard - Real-Time Data - Access Controls/Permissions - Reporting/Analytics - Network Security - Uptime Reporting **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards - Mobile Access **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top Milvus TI Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 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