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Mikaka

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Mikaka helps businesses connect customer conversations with the actions and insight that follow. Teams can manage WhatsApp and Messenger conversations, provide the assistant with approved business knowledge, capture enquiries and route requests to people when needed. The platform also supports inbound and outbound voice on eligible plans, including customer service, reminders, follow-ups and structured feedback. Conversation insights help teams identify recurring questions and opportunities to improve their products and service. Mikaka serves customer-facing organisations such as retailers, hospitality businesses and service teams, with Enterprise options for larger deployments and integrations. Social starts at USD 39 per month. Provider usage charges, applicable taxes and optional phone numbers are separate. Website Chat is available with Enterprise. The web app is available at https://mikaka.tel/.

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