Verified User in Consumer Services
IC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Makes auditing easier"
4.5/5
What do you like best about Mihup?

The transcripts for calls and you can listen to just one part if you missed something. And the display of data that you can use for improvement. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The dashboard is very messy too much information on 1 page Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Evalution"
3.5/5
What do you like best about Mihup?

Mihup’s platform has the capability to generate reports automatically and it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

It will take too long time to analyze data. Review collected by and hosted on G2.com.

Somnath S.
SS
Somnath S.
Senior Associate
Small-Business (50 or fewer emp.)
"Speech Analytics Tool"
5/5
What do you like best about Mihup?

It is very easy to use and easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Nothing much, but need a better Ui and UX. Review collected by and hosted on G2.com.

Joel M.
JM
Joel M.
Administrator
Small-Business (50 or fewer emp.)
"AI for Auditing Calls"
5/5
What do you like best about Mihup?

The way the tool integrates and implements for my customer support team really helps. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The reporting structure could be more personalised. Review collected by and hosted on G2.com.

Sadiya C.
SC
Sadiya C.
Team Lead- Quality Analyst
Mid-Market (51-1000 emp.)
"Good experience, supportive nature of Mr. Vansh"
4/5
What do you like best about Mihup?

Mihup is a great platform for evaluation and helps us analyze and audit the required data. As we are on the initial level, we wanted to streamline multiple things from a process perspective, for the same Mr. Vansh is helping us. He is very knowledgeable and supportive. Evaluation fields are very vast and easily explainable. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

As of now, we do no have anything which I dislike, there are some features which we want to add, for the same we are getting help. Review collected by and hosted on G2.com.

Mohd K.
MK
Mohd K.
cio
Mid-Market (51-1000 emp.)
"User Friendly"
2.5/5
What do you like best about Mihup?

Dashboard are really very good and user friendly Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Accuracy issue and some time the Dasboard sub menu is not user firendly Review collected by and hosted on G2.com.

Sumit S.
SS
Sumit S.
Software Engineer
Small-Business (50 or fewer emp.)
"Great Ai tool for customer care Solutions"
5/5
What do you like best about Mihup?

100% call analysis and the latest LLM give better insights Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The UI and the reporting could be better. Review collected by and hosted on G2.com.

•srishti s.
•S
•srishti s.
Quality Analyst
Enterprise (> 1000 emp.)
"Best in AI"
5/5
What do you like best about Mihup?

The best thing about Mihup is that it has 100% audit capacity of the overall call volume received in the call centre. Also, it provides access to pull out different types of reports. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Tool should start learning other languages as well Review collected by and hosted on G2.com.

Vishal K.
VK
Vishal K.
E-commerce Executive
Mid-Market (51-1000 emp.)
"It has completely transformed our approach"
5/5
What do you like best about Mihup?

Not only does it simplify our monitoring process, but it also clearly identifies the areas that we had to improve. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

There is nothing much things to dislike about Mihup.ai Review collected by and hosted on G2.com.

FD
Farokh D.
Mid-Market (51-1000 emp.)
"Quite an impressive platform"
4.5/5
What do you like best about Mihup?

Easy to use UI, highly flexible team, easy customization. Great identification of Indian Accents, very lightweight solution stack Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Limited Indian language support, but hopefully they will fix that soon. Review collected by and hosted on G2.com.