Dominic R.
DR
Dominic R.
Cx Tech Project Manager
Small-Business (50 or fewer emp.)
"A Comprehensive Quality Assurance Tool"
5/5
What do you like best about Mihup?

Mihup has been a game-changer for our team. It audits calls and emails, hoping to start Chat, providing actionable insights. Thanks to its detailed analytics, we've improved processes and developed our team. We're looking forward to future integrations, especially with chatbots. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

A good discovery and requirements-gathering process can be improved to ensure deadlines are met. Review collected by and hosted on G2.com.

Ashish A.
AA
Ashish A.
Content Writer
Education Management
Mid-Market (51-1000 emp.)
"Improved our customer experience and support"
5/5
What do you like best about Mihup?

Helped us analyze calls and sentiments of our customers better. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

While Mihup.ai offered great services during our collaboration, I had some difficulties understanding their features but eventually, I got the hang of it. Review collected by and hosted on G2.com.

Sakshi M.
SM
Sakshi M.
Assistant Quality Analyst
Enterprise (> 1000 emp.)
"Mihup is a good tool for future AI and works well, just need some more improvements"
3.5/5
What do you like best about Mihup?

Facilitates auditing through transcript and call detailing, reporting, and analysis of data. Filters are handy for identifying call drivers. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

It is slow for real-time uploads.

The information is not very helpful for non-voice quality checks. Review collected by and hosted on G2.com.

Chirag P.
CP
Chirag P.
Mid-Market (51-1000 emp.)
"Seemless assistance and performance"
5/5
What do you like best about Mihup?

We really appreciate the services offered by Mihup in converting calls into transcripts, conducting analysis, and providing evaluations.

While we find the service beneficial, we believe there are areas where enhancements could further elevate its value. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Nothing so far, the tool has provided significance in the ongoing process and every detail, and function is catered and curated very well. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Verified User in E-Learning
Mid-Market (51-1000 emp.)
"Seamless and hastle free AI tools !"
5/5
What do you like best about Mihup?

Quick action on feedback and improvised requirements Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Nothing found till now, experience has been lag free, UI is quite smooth and responsive. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Analytics tool of the year"
5/5
What do you like best about Mihup?

Its analysis accuracy is the best that I have come across. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The user interface can be done better as of now. Review collected by and hosted on G2.com.

Aviral S.
AS
Aviral S.
Growth Marketer
Mid-Market (51-1000 emp.)
"Best AI tool for conversational intelligence!"
5/5
What do you like best about Mihup?

- Easy to use

- Very easy to implement

- Has good features

- Has a good backing from the customer support team Review collected by and hosted on G2.com.

What do you dislike about Mihup?

- The User Interface could be better

- Rest is good... Review collected by and hosted on G2.com.

Verified User in Information Services
UI
Verified User in Information Services
Mid-Market (51-1000 emp.)
"A great tool for contact centers"
5/5
What do you like best about Mihup?

It's sentiment analysis which helps me understand the clients sentiments. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The UI/UX can be made more friendly and easy on eyes. Review collected by and hosted on G2.com.

SP
Swati P.
Mid-Market (51-1000 emp.)
"Amazing tool and really helpful"
5/5
What do you like best about Mihup?

It provides analysis of almost all the issues baais keywords and word clpud. The tool provides 360 degree view of a particular case with click of a button Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Alow movement and delay i. Resolution sometimes Review collected by and hosted on G2.com.

Aaliya A.
AA
Aaliya A.
Quality Analyst
Mid-Market (51-1000 emp.)
"Make our work and task easy by auditing and sharing the summary of overall calls we received."
4/5
What do you like best about Mihup?

100% Audit completion and bifurcation of call types. eg - Escalation/ Critical/Happy and Sad Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Mihup markdown if agents speak in hindi as couldnt understood the keywords Review collected by and hosted on G2.com.