Mihup has been a great tool to analyse calls at scale to find more insights on customer behavior. Review collected by and hosted on G2.com.

Nothing as of yet. Would like to see more feature improvement. Review collected by and hosted on G2.com.

Its very detailed, user friendly, great feature and an advance tool for QA. Review collected by and hosted on G2.com.

probably the cost nothing major that i dislike about it. Review collected by and hosted on G2.com.

The product and AI tool. The Feasibility fo the system helps audit the various parmeters. Review collected by and hosted on G2.com.

No, Not as of now. This is good for now. Review collected by and hosted on G2.com.

A solution which helps to get to know your customers and personlised the end to end communication. Mihup.ai offers a comprehensive solutioning using AI offers insight led personlised interaction. The product's simplicity in adoption leading to ease of access and usages. The integration capabilities with org's existing tools is very well done and built for what is needed in one's Day on Day life. Saves time! Review collected by and hosted on G2.com.

A few features could be more effective such as call quality, accuracy, audio problems during agent interaction. Review collected by and hosted on G2.com.

easy to audit and friendly UI. Also, easy to fetch reports Review collected by and hosted on G2.com.

time consuming to fill audit details and transcript needs to be improved Review collected by and hosted on G2.com.

I've worked with them had a lack of communication and development issurs Review collected by and hosted on G2.com.

Communication gap and developments need more work Review collected by and hosted on G2.com.

Since the time we have started using Mihup.ai, it has been the only application we use for QA on a daily basis.. The accuracy is great, it has reduced the time needed for each audit drastically. The integration was so easy, the team is always available for support, and was very quick to be implemented across the team. Review collected by and hosted on G2.com.

They could add more languages to the product. Review collected by and hosted on G2.com.

Ease of Integration with other applications Review collected by and hosted on G2.com.

Non responding over multiple queires raise by user Review collected by and hosted on G2.com.

It’s designed to enhance user experiences through AI-driven interactions, focusing on personalized communication and smart insights. Features like real-time analytics and adaptability to user needs make it a valuable tool for businesses and individuals alike. Review collected by and hosted on G2.com.

As of now the application is user friendly but sometimes it will take much time to download the data Review collected by and hosted on G2.com.

Pros:

User-friendly interface.

Supports not just QA but also aligned advisors & TLs.

Centralized hub for all quality insights.

Utilizes AI to minimize manual tasks.

Exceptional transcription capabilities. Review collected by and hosted on G2.com.

Cons:

While this software is undoubtedly the future of quality audits, it needs ongoing improvements for enhanced accuracy.

It should also incorporate the ability to recognize emotions conveyed through tone, adding depth to the analysis. Review collected by and hosted on G2.com.