CK

Charan K.

Sr Manager

Mid-Market (51-1000 emp.)

9/25/2025

"Super cool and Easy"

4/5

What do you like best about Mihup?

Mihup’s AI assistant is highly efficient, with seamless multilingual voice recognition that enables smooth interactions in mixed-language environments, ideal for diverse teams and customer bases. The platform is fast, simple to integrate, and boosts productivity by automating repetitive tasks while delivering quick, accurate responses. Its continuous learning capability ensures consistent improvement over time Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Occasionally, it delays integration with internal tools. Review collected by and hosted on G2.com.

DD

Deepanshu D.

Business Development Manager

Small-Business (50 or fewer emp.)

7/31/2025

"Great Product"

5/5

What do you like best about Mihup?

It's great, the conversations from the AI seems close to real. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The price could be little lower although it justifies the price. Review collected by and hosted on G2.com.

AP

Aundrez P.

Application Engineer

Mid-Market (51-1000 emp.)

10/9/2025

"It was very good. It is very user friendly I must say"

4.5/5

What do you like best about Mihup?

Just the user friendliness of the dashboard and the support Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Everything is good. Man I wouldn't change anything as it is now Review collected by and hosted on G2.com.

PD

Palepu D.

Investigator- FC Investigative Reporting (L3)

Mid-Market (51-1000 emp.)

5/5/2025

"Review"

5/5

What do you like best about Mihup?

By providing valuable customer insights, it helps us communicate more effectively. The platform's customisable analysis empowers us to define and track the specific parameters needed to truly understand what our customers are saying. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The UI can be improved to help admins and agents accelerate the pace of gathering insights and audit reports generated Review collected by and hosted on G2.com.

What problems is Mihup solving and how is that benefiting you?

Previously, our conversational AI capabilities were limited to tracking basic parameters such as AHT and a handful of popular keywords. However, Mihup has enabled a significant leap forward, providing AI-powered insights into nuanced areas like customer sentiment, key objections, and pivotal moments that signal purchase interest or faster resolution pathways. Review collected by and hosted on G2.com.

SR

Soumajit R.

Cloud Migration & Implementation Team Lead

Mid-Market (51-1000 emp.)

4/7/2025

"User friendly product"

5/5

What do you like best about Mihup?

This tool has been designed efficiently for better user experiences leveraging AI-driven interactions, especially customized communication and intelligent insights.

The key features are, the projection of analytical view in real time and the customization based on user requirements. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

The tool performance can be further enhanced. Review collected by and hosted on G2.com.

What problems is Mihup solving and how is that benefiting you?

Mihup has significantly impacted by improving the workflow by solving challenges w.r.t. voice recognition and speech analytics. It accurately transcribes and analyzes conversations, which saves me time and reduces errors while documenting. The tool's ability to provide real-time insights and the adaptability to various accents and languages has been incredibly beneficial, enhancing both my productivity and communication efficiency. Review collected by and hosted on G2.com.

SM

Sayed M.

Operations

Enterprise (> 1000 emp.)

8/5/2025

"Best voice AI platform."

5/5

What do you like best about Mihup?

Mihup interaction analytics tools i quite easy and It is a very helpful for the customer support team which they use quite frequently very easy to integrate with current system also Review collected by and hosted on G2.com.

What do you dislike about Mihup?

the dashboard could be better and UI can get a makeover Review collected by and hosted on G2.com.

AM

Aswin M.

DevOps Lead

Mid-Market (51-1000 emp.)

8/6/2025

"MIA for voice AI stands out"

5/5

What do you like best about Mihup?

the insights provided by MIA is top notch Review collected by and hosted on G2.com.

What do you dislike about Mihup?

the reporting structure can change and the integration can be made simple Review collected by and hosted on G2.com.

VH

Veluri H.

Operations

Mid-Market (51-1000 emp.)

8/5/2025

"Best VOICE AI tool for Contact center"

5/5

What do you like best about Mihup?

the 100% analysis helps me understand the customer need better Review collected by and hosted on G2.com.

What do you dislike about Mihup?

the ui could be better and the reporting can be made more personalised Review collected by and hosted on G2.com.

YT

Yash T.

Software Developer

Mid-Market (51-1000 emp.)

8/5/2025

"Voice AI tool for the future"

5/5

What do you like best about Mihup?

Analytics tool is the best for contact centre. Review collected by and hosted on G2.com.

What do you dislike about Mihup?

Nothing much as of now. No dislike yet. They can make up better Review collected by and hosted on G2.com.

PN

Pooja N.

Quality Assurance

Mid-Market (51-1000 emp.)

5/7/2025

"Mihup is future of quality."

5/5

What do you like best about Mihup?

Easy to use for call evaluation, and to identify the error in check list method, Review collected by and hosted on G2.com.

What do you dislike about Mihup?

As mihup is getting updated and advance, it take some time to show actual no. Review collected by and hosted on G2.com.