# Mihup Reviews **Vendor:** Mihup Communications Private Limited. **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.7/5.0 **Total Reviews:** 69 ## About Mihup Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. ## Mihup Pros & Cons **What users like:** - Users praise the **accuracy in conversation analysis** of Mihup, enhancing customer understanding and service quality efficiently. (18 reviews) - Users appreciate the **ease of use** of Mihup, highlighting its user-friendly features and automated report generation. (14 reviews) - Users appreciate Mihup's **advanced analytics** , enabling emotional detection and key topic identification for improved customer understanding. (11 reviews) - Customer Support (9 reviews) - Users find Mihup to enhance **efficiency** in auditing calls and improving overall product analysis effortlessly. (9 reviews) - Users value the **accuracy and clarity in speech analytics** of Mihup, enhancing understanding of customer interactions effectively. (8 reviews) - Users commend Mihup for its **exceptional support and ease of use** , making evaluation processes smooth and efficient. (8 reviews) - Integrations (8 reviews) - AI Technology (7 reviews) - Users value the **actionable insights** from Mihup, significantly enhancing call analysis and team performance. (7 reviews) **What users dislike:** - Users feel the **user interface needs improvement** , suggesting enhancements for better usability and personalized reports. (12 reviews) - Complexity (7 reviews) - Users feel that Mihup requires significant **improvement in communication and user interface** for better functionality and accuracy. (7 reviews) - Learning Curve (7 reviews) - Users feel that the **poor UI design** of Mihup hinders user experience and needs significant improvements. (7 reviews) - Time-Consuming (6 reviews) - Slow Performance (5 reviews) - Call Issues (4 reviews) - Users find the **dashboard issues** frustrating, noting poor UI responsiveness and a lack of personalization options. (4 reviews) - Difficult Setup (4 reviews) ## Mihup Reviews ### 1. A Complete Solution for Audio Transcription and AI Model Building **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Mihup?** What I like best about Mihup is the real-time intelligence it provides during live interactions. Coming from an engineering background where precision and timing matter, I really appreciate how Mihup gives agents instant cues while they are on a call rather than reviewing mistakes after the fact. In our work at Acuity Lighting, where customers often have very specific technical queries around lighting products and specifications, having the right information surfaced at the right moment makes a noticeable difference in how confidently and accurately our teams respond. As someone who works closely with documentation and data accuracy at Acuity Lighting, the 100% interaction analysis feature stands out the most. Traditional sampling methods always felt like a gamble you could easily miss critical patterns. Mihup analyzes every single interaction across all channels, which gives our QA team a complete and honest picture of performance. For a lighting solutions company dealing with diverse customer queries, that level of coverage is invaluable for maintaining quality and understanding customer sentiment accurately. From my experience at Acuity Lighting, what I like best about Mihup is the combination of real-time intelligence and comprehensive interaction analysis working together. As a design engineer I am used to systems where every data point matters and nothing gets overlooked. Mihup brings that same philosophy to contact center operations no call is missed, no coaching opportunity is lost, and agents are supported in the moment rather than corrected too late. It has genuinely elevated the way our team handles customer interactions around our lighting products and documentation **What do you dislike about Mihup?** The formatting restrictions on the platform can be a bit limiting at times. Being allowed to use only dots, commas, and slashes means you constantly have to think twice before typing, which interrupts your natural flow. As someone who works with detailed technical documentation at Acuity Lighting, where precision in writing is important, it feels restrictive to not be able to use standard punctuation the way you normally would. The manual trimming process requires a level of precision that can be quite time consuming. Navigating the timeline carefully to remove noise, silence, or non-target language segments demands full attention and leaves little room for error. For users who are new to the platform this can feel overwhelming at first and a more automated or assisted trimming tool would greatly improve the overall experience. One area that I find genuinely challenging is the manual language switching. When audio shifts between English and Hindi you have to identify the change yourself and switch accordingly, which demands constant focus and linguistic accuracy. In a busy work environment like ours at Acuity Lighting this can feel mentally taxing, especially during longer sessions. An automated language detection feature would make a significant difference here. **What problems is Mihup solving and how is that benefiting you?** One of the biggest challenges in the Indian market is the sheer diversity of languages, and Mihup addresses this directly. As a data annotation platform that supports almost all Indian languages alongside international English, it solves the very real problem of fragmented and unstructured audio data that would otherwise be difficult to process and use meaningfully. For someone working at Acuity Lighting where we interact with a multilingual customer base, having a platform that can handle this linguistic variety in one place is genuinely beneficial. Mihup is solving a foundational problem in Indian AI development — the lack of quality annotated data in regional languages. By enabling accurate transcription and annotation across a wide range of Indian languages, the platform directly supports the building of AI models that actually understand how real people in India speak. As a design engineer I understand the importance of good data feeding into any intelligent system, and Mihup is essentially laying that groundwork for more accurate and inclusive AI. India is a massive AI marketplace and Mihup is addressing one of its core gaps — the need for structured, annotated audio data across diverse languages. The platform makes it possible to collect, process, and annotate this data efficiently, which benefits anyone involved in building or using AI driven tools in the Indian context. At Acuity Lighting where technology and customer experience increasingly go hand in hand, having access to better AI models built on richer language data directly improves how we serve our customers. ### 2. Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights **Rating:** 5.0/5.0 stars **Reviewed by:** andré P. | WEB DEVELOPER, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about Mihup?** What I like most about Mihup is its accuracy and clarity in speech analytics. The platform makes it incredibly easy to understand customer interactions at scale, with dashboards that are both clean and insightful. It’s straightforward to set up, and the AI-driven analysis delivers actionable insights almost instantly. The customer support team is proactive and knowledgeable, helping us fine-tune models to our specific use cases. Mihup also integrates well with our existing call systems and CRM tools, which keeps everything connected and consistent. **What do you dislike about Mihup?** While Mihup performs very well overall, the initial configuration for large datasets can take some time, especially when aligning data formats from different sources. Some of the more advanced analytics settings could also be made a bit more intuitive. That said, once everything is configured, the system runs smoothly with minimal manual effort. **What problems is Mihup solving and how is that benefiting you?** Mihup helps us automatically analyze customer conversations, identify sentiment, and detect trends that would be impossible to catch manually. It has drastically reduced QA time and improved agent performance, since managers can now focus on specific issues highlighted by the system instead of reviewing random samples. The real-time feedback and insights have also improved customer satisfaction and helped us make data-driven decisions in our communication strategy. ### 3. Impressive Language Support and Enterprise Features, Minor Room for Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Neha J. | UX/UI Designer, Design, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Mihup?** Can understand Indian languages & dialects, code switching, regional accents etc. Live alerts during calls, compliance monitoring, sentiment shifts, agent guidance. Both cloud and on premises deployment options. Target sectors like automotive, BFSI, contact centres etc., so capable for real world enterprise use. Good customer Support. **What do you dislike about Mihup?** Less mature/market wide recognition compared to global large vendors. If workflows are highly complex or global with many languages beyond what they currently support, we will need extra effort. For non Indian languages or non dialect scenarios, it does not have very broad data/training. Pricing & other details are not transparent enough. **What problems is Mihup solving and how is that benefiting you?** It is designed to make voice interactions usable for analytics, automation & better service, especially in Indian & multilingual settings ### 4. Automates Audio Analysis, Boosts Service Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Erick Vincent Steve G. | IT Support I, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Mihup?** What I like the most about Mihup is its ability to analyze conversation and automatically detect emotions and key topics. This feature stands out because it helps us understand customers better without having to listen to every call, making the process faster. It significantly helps us improve service quality and decision-making. **What do you dislike about Mihup?** Well, one thing that could be improved in Mihup is the user interface. For some users, it can take some time to understand all the features. **What problems is Mihup solving and how is that benefiting you?** Mihup helps us analyze customer calls, detect emotions, and identify issues, improving call quality and decision-making. It saves time by automatically analyzing large volumes of audio, enhancing customer experience and operational efficiency. I really like its voice analytics for understanding customers better without manually reviewing every call. ### 5. Exceptional experience! Mr. Vansh's unwavering support made all the difference. **Rating:** 5.0/5.0 stars **Reviewed by:** Anoop J. | Teach Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Mihup?** We are truly grateful for the exceptional services offered by Mihup, seamlessly converting calls into transcripts and providing insightful analysis and evaluations. Their expertise has been invaluable to our operations. We appreciate the value of the service, but we see opportunities for enhancements that could further elevate its impact and benefits. **What do you dislike about Mihup?** There is nothing about dislike as of now. This tool has been instrumental in driving our ongoing processes, meticulously catering to every detail and function with expert curation. Its significance cannot be overstated. **What problems is Mihup solving and how is that benefiting you?** They are instrumental in enhancing our processes by conducting audits of the contact center service calls, ensuring a seamless and effective customer experience ### 6. Practical **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos C. | Head of Projects & Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Mihup?** this platform turns voice and text interactions into practical, actionable intelligence with remarkable speed **What do you dislike about Mihup?** Some customization options could be more straightforward. Setting up specific rules or advanced filters occasionally required extra manual tweaking **What problems is Mihup solving and how is that benefiting you?** i as able to spot hidden trends, and base decisions on concrete interaction data. Automated analysis reduced manual review time and boosted my team’s efficiency and responsiveness ### 7. Accurate and Flexible, But Needs Better Multilingual Support **Rating:** 5.0/5.0 stars **Reviewed by:** Shashank K. | VP Solutions and Practice, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Mihup?** The solution stands out for its accuracy and the flexibility it provides, allowing customers to adapt it according to their own processes. **What do you dislike about Mihup?** Expanding into additional foreign languages would help make this a truly universal solution. **What problems is Mihup solving and how is that benefiting you?** Mihup is assisting us in reaching full automation for quality evaluation, while also offering valuable insights into customer interactions. This support enables us to make important, customer-focused decisions and implement necessary corrective actions. ### 8. AI assistant for ultimate performance **Rating:** 5.0/5.0 stars **Reviewed by:** Yash R. | Creative Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Mihup?** Mihup’s AI assistant is incredibly efficient and intuitive. The multilingual voice recognition works seamlessly, allowing smooth interactions even in mixed-language environments — perfect for diverse teams or customer bases. The platform is fast, easy to integrate, and significantly improves productivity by automating repetitive tasks and providing quick, accurate responses. The continuous learning aspect ensures the assistant keeps getting better with time. **What do you dislike about Mihup?** While Mihup is powerful, the initial setup and training phase can be a bit time-consuming, especially if you need to customize responses for very niche use cases. More detailed documentation and example workflows would help new users onboard faster. Occasional updates also require minor reconfigurations. **What problems is Mihup solving and how is that benefiting you?** Mihup is helping us streamline and optimize customer interactions across various channels. With its Speech Analytics and Conversation Intelligence features, we gain deep insights into customer sentiments and agent performance, which helps us continuously improve service quality. ### 9. Mihup the conversational AI **Rating:** 5.0/5.0 stars **Reviewed by:** Akhas L. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Mihup?** What I like best about Mihup is how easy it is to use and set up. It blends well with our existing tools, and the support team is always responsive. The platform has all the right features without feeling complicated — we use it regularly and it just works. The implementation part is also simple and they give good support **What do you dislike about Mihup?** Mihup works well overall, but there’s some room for improvement in terms of UI responsiveness and occasional delays during integration with our internal tools. A few advanced features also take time to understand without proper onboarding. **What problems is Mihup solving and how is that benefiting you?** Mihup has really helped us cut down the time spent on manual calling & Call monitoring. It automatically flags issues, highlights agent improvement areas, and gives us a clearer picture of customer conversations. Overall, it's made our QA process smoother, faster, and more focused. ### 10. Providing detailed insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2026 **What do you like best about Mihup?** Provides good insights to customer calling towards understanding customer sentiments. The customization offered is based on client requirements. **What do you dislike about Mihup?** The commercials are bit on the higher side, especially for Clients who renew the contracts. Provide long term contract options. **What problems is Mihup solving and how is that benefiting you?** Faster and better understanding of user sentiments and AI based approach of providing a resolution. Quick turnaround. ### 11. Best UI Experienced **Rating:** 5.0/5.0 stars **Reviewed by:** Tousif T. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Mihup?** The best thing I like about mihup as it has a capacity to do 100% audits of the overall calls we received at the customer care with scoring according to our parameters. Also it's given access to pull out different types of report ie agent performance, Reapeat Call data, Escalation - Summary which helps to identifies if it's social, internal or legal escalation being received **What do you dislike about Mihup?** Transcript needs to be improved as of now the accuracy is 80% it's should be 100% **What problems is Mihup solving and how is that benefiting you?** It's audits 100% of our contacts received on customers which helps us to identify the cause of call also it's helps to evaluate agent day to day and month to month performances ### 12. Super cool and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Charan K. | Sr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Mihup?** Mihup’s AI assistant is highly efficient, with seamless multilingual voice recognition that enables smooth interactions in mixed-language environments, ideal for diverse teams and customer bases. The platform is fast, simple to integrate, and boosts productivity by automating repetitive tasks while delivering quick, accurate responses. Its continuous learning capability ensures consistent improvement over time **What do you dislike about Mihup?** Occasionally, it delays integration with internal tools. **What problems is Mihup solving and how is that benefiting you?** Analytics and conversational intelligence ### 13. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Deepanshu D. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Mihup?** It's great, the conversations from the AI seems close to real. **What do you dislike about Mihup?** The price could be little lower although it justifies the price. **What problems is Mihup solving and how is that benefiting you?** Mihup is solving the problem of understanding and improving customer interactions through AI-driven analytics, helping us enhance service quality and decision-making. ### 14. It was very good. It is very user friendly I must say **Rating:** 4.5/5.0 stars **Reviewed by:** Aundrez P. | Application Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Mihup?** Just the user friendliness of the dashboard and the support **What do you dislike about Mihup?** Everything is good. Man I wouldn't change anything as it is now **What problems is Mihup solving and how is that benefiting you?** It is showing me where I went wrong with my sales and what I can do to improve ### 15. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Palepu D. | Investigator- FC Investigative Reporting (L3), Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Mihup?** By providing valuable customer insights, it helps us communicate more effectively. The platform's customisable analysis empowers us to define and track the specific parameters needed to truly understand what our customers are saying. **What do you dislike about Mihup?** The UI can be improved to help admins and agents accelerate the pace of gathering insights and audit reports generated **What problems is Mihup solving and how is that benefiting you?** Previously, our conversational AI capabilities were limited to tracking basic parameters such as AHT and a handful of popular keywords. However, Mihup has enabled a significant leap forward, providing AI-powered insights into nuanced areas like customer sentiment, key objections, and pivotal moments that signal purchase interest or faster resolution pathways. ### 16. User friendly product **Rating:** 5.0/5.0 stars **Reviewed by:** Soumajit R. | Cloud Migration & Implementation Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2025 **What do you like best about Mihup?** This tool has been designed efficiently for better user experiences leveraging AI-driven interactions, especially customized communication and intelligent insights. The key features are, the projection of analytical view in real time and the customization based on user requirements. **What do you dislike about Mihup?** The tool performance can be further enhanced. **What problems is Mihup solving and how is that benefiting you?** Mihup has significantly impacted by improving the workflow by solving challenges w.r.t. voice recognition and speech analytics. It accurately transcribes and analyzes conversations, which saves me time and reduces errors while documenting. The tool's ability to provide real-time insights and the adaptability to various accents and languages has been incredibly beneficial, enhancing both my productivity and communication efficiency. ### 17. Best voice AI platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Sayed M. | Operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Mihup?** Mihup interaction analytics tools i quite easy and It is a very helpful for the customer support team which they use quite frequently very easy to integrate with current system also **What do you dislike about Mihup?** the dashboard could be better and UI can get a makeover **What problems is Mihup solving and how is that benefiting you?** helping me find the insights that i would miss out normally through sample audits ### 18. MIA for voice AI stands out **Rating:** 5.0/5.0 stars **Reviewed by:** Aswin M. | DevOps Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2025 **What do you like best about Mihup?** the insights provided by MIA is top notch **What do you dislike about Mihup?** the reporting structure can change and the integration can be made simple **What problems is Mihup solving and how is that benefiting you?** it helps me analyse calls at scale and build better customer insights ### 19. Best VOICE AI tool for Contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Veluri H. | Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Mihup?** the 100% analysis helps me understand the customer need better **What do you dislike about Mihup?** the ui could be better and the reporting can be made more personalised **What problems is Mihup solving and how is that benefiting you?** analysis of the calls to understand our customers ### 20. Voice AI tool for the future **Rating:** 5.0/5.0 stars **Reviewed by:** Yash T. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Mihup?** Analytics tool is the best for contact centre. **What do you dislike about Mihup?** Nothing much as of now. No dislike yet. They can make up better **What problems is Mihup solving and how is that benefiting you?** It helps me to analyse the call. ### 21. Mihup is future of quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Pooja N. | Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Mihup?** Easy to use for call evaluation, and to identify the error in check list method, **What do you dislike about Mihup?** As mihup is getting updated and advance, it take some time to show actual no. **What problems is Mihup solving and how is that benefiting you?** Mihup helps to identify the error observed in customer service calls and to work on particular parameter. ### 22. Great experience with the tool. **Rating:** 5.0/5.0 stars **Reviewed by:** HEMA B. | Junior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Mihup?** Mihup has been a great tool to analyse calls at scale to find more insights on customer behavior. **What do you dislike about Mihup?** Nothing as of yet. Would like to see more feature improvement. **What problems is Mihup solving and how is that benefiting you?** Yes it is a great help as mentioned earlier ### 23. Its very detailed, user friendly, great feature and an advance tool for QA. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Mihup?** Its very detailed, user friendly, great feature and an advance tool for QA. **What do you dislike about Mihup?** probably the cost nothing major that i dislike about it. **What problems is Mihup solving and how is that benefiting you?** Automated QA and great insights ### 24. Product Review **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek M. | Assistant Manager Customer Experience, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Mihup?** The product and AI tool. The Feasibility fo the system helps audit the various parmeters. **What do you dislike about Mihup?** No, Not as of now. This is good for now. **What problems is Mihup solving and how is that benefiting you?** Help us reduce our Auditors time and indepth insight on the audit parameters for voice speach ### 25. An advance age solution for scale, quality and precise outcomes. **Rating:** 5.0/5.0 stars **Reviewed by:** Saurabh Pratap S. | Head- Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Mihup?** A solution which helps to get to know your customers and personlised the end to end communication. Mihup.ai offers a comprehensive solutioning using AI offers insight led personlised interaction. The product's simplicity in adoption leading to ease of access and usages. The integration capabilities with org's existing tools is very well done and built for what is needed in one's Day on Day life. Saves time! **What do you dislike about Mihup?** A few features could be more effective such as call quality, accuracy, audio problems during agent interaction. **What problems is Mihup solving and how is that benefiting you?** Sales agents spend more than 50% of time not doing sales. Mihup helps individuals and team here. Learning and development with real insights and feedback could be a game changer in terms of improving top line. ### 26. Made audits easy **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam H. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Mihup?** easy to audit and friendly UI. Also, easy to fetch reports **What do you dislike about Mihup?** time consuming to fill audit details and transcript needs to be improved **What problems is Mihup solving and how is that benefiting you?** Mihup is doing 100% audits and sharing valuable insights which is easy to avaluate agent performance ### 27. Can do better **Rating:** 3.5/5.0 stars **Reviewed by:** K. Nithish K. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Mihup?** I've worked with them had a lack of communication and development issurs **What do you dislike about Mihup?** Communication gap and developments need more work **What problems is Mihup solving and how is that benefiting you?** Yes but can do better ### 28. One stop application for Quality Assurance & Compliance! **Rating:** 5.0/5.0 stars **Reviewed by:** Gaurav N. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Mihup?** Since the time we have started using Mihup.ai, it has been the only application we use for QA on a daily basis.. The accuracy is great, it has reduced the time needed for each audit drastically. The integration was so easy, the team is always available for support, and was very quick to be implemented across the team. **What do you dislike about Mihup?** They could add more languages to the product. **What problems is Mihup solving and how is that benefiting you?** I do not have to rely on random samples anymore, I get to see what my agents are doing well and what they aren't, I know my customer's sentiment and escalations proactively. The team is rolling out updates on a regular basis. My contact center team cannot imagine a day without using Mihup.ai for QA. ### 29. Can be improved **Rating:** 2.5/5.0 stars **Reviewed by:** Hasmukh D. | PMO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Mihup?** Ease of Integration with other applications **What do you dislike about Mihup?** Non responding over multiple queires raise by user **What problems is Mihup solving and how is that benefiting you?** Providing Call logs & Analytics ### 30. Extra Ordinary **Rating:** 4.5/5.0 stars **Reviewed by:** Kishore A. | Assistant Manager - Quality Assurance, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Mihup?** It’s designed to enhance user experiences through AI-driven interactions, focusing on personalized communication and smart insights. Features like real-time analytics and adaptability to user needs make it a valuable tool for businesses and individuals alike. **What do you dislike about Mihup?** As of now the application is user friendly but sometimes it will take much time to download the data **What problems is Mihup solving and how is that benefiting you?** Previously we need to pull out the datas through reports & it consumes much time & By using mihup we can see all the requirments within seconds through proper dashbaord ### 31. Innovations in Quality Management **Rating:** 5.0/5.0 stars **Reviewed by:** Tanjev i. | Quality Assurance Analytics, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Mihup?** Pros: User-friendly interface. Supports not just QA but also aligned advisors & TLs. Centralized hub for all quality insights. Utilizes AI to minimize manual tasks. Exceptional transcription capabilities. **What do you dislike about Mihup?** Cons: While this software is undoubtedly the future of quality audits, it needs ongoing improvements for enhanced accuracy. It should also incorporate the ability to recognize emotions conveyed through tone, adding depth to the analysis. **What problems is Mihup solving and how is that benefiting you?** Saves time and provides usefull insights ### 32. A Comprehensive Quality Assurance Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic R. | Cx Tech Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Mihup?** Mihup has been a game-changer for our team. It audits calls and emails, hoping to start Chat, providing actionable insights. Thanks to its detailed analytics, we've improved processes and developed our team. We're looking forward to future integrations, especially with chatbots. **What do you dislike about Mihup?** A good discovery and requirements-gathering process can be improved to ensure deadlines are met. **What problems is Mihup solving and how is that benefiting you?** Mihup automates communication audits, identifies gaps, and provides data for decision-making. This saves time, improves quality, and enhances customer satisfaction. ### 33. Improved our customer experience and support **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish A. | Content Writer , Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Mihup?** Helped us analyze calls and sentiments of our customers better. **What do you dislike about Mihup?** While Mihup.ai offered great services during our collaboration, I had some difficulties understanding their features but eventually, I got the hang of it. **What problems is Mihup solving and how is that benefiting you?** Mihup helps me to audit 100% of the incoming calls and helped me get insights to deliver better customer experience. ### 34. Mihup is a good tool for future AI and works well, just need some more improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Sakshi M. | Assistant Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Mihup?** Facilitates auditing through transcript and call detailing, reporting, and analysis of data. Filters are handy for identifying call drivers. **What do you dislike about Mihup?** It is slow for real-time uploads. The information is not very helpful for non-voice quality checks. **What problems is Mihup solving and how is that benefiting you?** By centralizing all information in one place, we can reduce the time spent on audits and streamline the data management process. ### 35. Seemless assistance and performance **Rating:** 5.0/5.0 stars **Reviewed by:** Chirag P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Mihup?** We really appreciate the services offered by Mihup in converting calls into transcripts, conducting analysis, and providing evaluations. While we find the service beneficial, we believe there are areas where enhancements could further elevate its value. **What do you dislike about Mihup?** Nothing so far, the tool has provided significance in the ongoing process and every detail, and function is catered and curated very well. **What problems is Mihup solving and how is that benefiting you?** Identifying Customer Sentiment and Behavior, Improving Agent Performance and Efficiency, Compliance and Risk Management, Identifying Root Causes of Customer Issues, Reducing Operational Costs, Improving Customer Satisfaction (CSAT) and Experience ( which tracks customer satisfaction drivers by analyzing conversations, helping businesses understand what practices lead to better experiences, allowing us to refine their processes to keep customers happier. ### 36. Seamless and hastle free AI tools ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2025 **What do you like best about Mihup?** Quick action on feedback and improvised requirements **What do you dislike about Mihup?** Nothing found till now, experience has been lag free, UI is quite smooth and responsive. **What problems is Mihup solving and how is that benefiting you?** Saving time and r&d to cope up with AI advancements in the industry. ### 37. Analytics tool of the year **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Mihup?** Its analysis accuracy is the best that I have come across. **What do you dislike about Mihup?** The user interface can be done better as of now. **What problems is Mihup solving and how is that benefiting you?** It is helping my contacts center do better. ### 38. Best AI tool for conversational intelligence! **Rating:** 5.0/5.0 stars **Reviewed by:** Aviral S. | Growth Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Mihup?** - Easy to use - Very easy to implement - Has good features - Has a good backing from the customer support team **What do you dislike about Mihup?** - The User Interface could be better - Rest is good... **What problems is Mihup solving and how is that benefiting you?** This tool helps me analyse calls better and audit them faster. ### 39. A great tool for contact centers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Mihup?** It's sentiment analysis which helps me understand the clients sentiments. **What do you dislike about Mihup?** The UI/UX can be made more friendly and easy on eyes. **What problems is Mihup solving and how is that benefiting you?** Helping me understand customer's sentiments. ### 40. Amazing tool and really helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Swati P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Mihup?** It provides analysis of almost all the issues baais keywords and word clpud. The tool provides 360 degree view of a particular case with click of a button **What do you dislike about Mihup?** Alow movement and delay i. Resolution sometimes **What problems is Mihup solving and how is that benefiting you?** It helps in better catering to better customer experience by analysing data ### 41. Make our work and task easy by auditing and sharing the summary of overall calls we received. **Rating:** 4.0/5.0 stars **Reviewed by:** Aaliya A. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Mihup?** 100% Audit completion and bifurcation of call types. eg - Escalation/ Critical/Happy and Sad **What do you dislike about Mihup?** Mihup markdown if agents speak in hindi as couldnt understood the keywords **What problems is Mihup solving and how is that benefiting you?** It is making easier to pull the data where agent went rude or if there is any escalation. ### 42. Makes auditing easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Mihup?** The transcripts for calls and you can listen to just one part if you missed something. And the display of data that you can use for improvement. **What do you dislike about Mihup?** The dashboard is very messy too much information on 1 page **What problems is Mihup solving and how is that benefiting you?** It shows rude or abusive calls. Complaints etc ### 43. Evalution **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Mihup?** Mihup’s platform has the capability to generate reports automatically and it is easy to use. **What do you dislike about Mihup?** It will take too long time to analyze data. **What problems is Mihup solving and how is that benefiting you?** Ensures consistancy in quality checks complared to manual audits. ### 44. Speech Analytics Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Somnath S. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Mihup?** It is very easy to use and easy to implement. **What do you dislike about Mihup?** Nothing much, but need a better Ui and UX. **What problems is Mihup solving and how is that benefiting you?** It's conducts 100% call audits and provides good insights. ### 45. AI for Auditing Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Joel M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Mihup?** The way the tool integrates and implements for my customer support team really helps. **What do you dislike about Mihup?** The reporting structure could be more personalised. **What problems is Mihup solving and how is that benefiting you?** It helps my customer support team delivery excellent service. ### 46. Good experience, supportive nature of Mr. Vansh **Rating:** 4.0/5.0 stars **Reviewed by:** Sadiya C. | Team Lead- Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Mihup?** Mihup is a great platform for evaluation and helps us analyze and audit the required data. As we are on the initial level, we wanted to streamline multiple things from a process perspective, for the same Mr. Vansh is helping us. He is very knowledgeable and supportive. Evaluation fields are very vast and easily explainable. **What do you dislike about Mihup?** As of now, we do no have anything which I dislike, there are some features which we want to add, for the same we are getting help. **What problems is Mihup solving and how is that benefiting you?** They are helping us to improve our process by auditing the customer service Calls. ### 47. User Friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Mohd K. | cio, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about Mihup?** Dashboard are really very good and user friendly **What do you dislike about Mihup?** Accuracy issue and some time the Dasboard sub menu is not user firendly **What problems is Mihup solving and how is that benefiting you?** Accuracy of data is the biggest challange with this ai. ### 48. Great Ai tool for customer care Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Mihup?** 100% call analysis and the latest LLM give better insights **What do you dislike about Mihup?** The UI and the reporting could be better. **What problems is Mihup solving and how is that benefiting you?** Helps me understand customer insights better ### 49. Best in AI **Rating:** 5.0/5.0 stars **Reviewed by:** •srishti s. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2024 **What do you like best about Mihup?** The best thing about Mihup is that it has 100% audit capacity of the overall call volume received in the call centre. Also, it provides access to pull out different types of reports. **What do you dislike about Mihup?** Tool should start learning other languages as well **What problems is Mihup solving and how is that benefiting you?** 100% audit capacity it makes quality team life easier ### 50. It has completely transformed our approach **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal K. | E-commerce Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2024 **What do you like best about Mihup?** Not only does it simplify our monitoring process, but it also clearly identifies the areas that we had to improve. **What do you dislike about Mihup?** There is nothing much things to dislike about Mihup.ai **What problems is Mihup solving and how is that benefiting you?** The targeted training suggestions that Mihup,ai had provided have highly boosted our team’s skills and service quality. Overall, this mihup.ai has streamlined our processes, improved customer experiences, and made it easier to maintain our standards. I highly recommend it to any business looking to elevate their quality control! - [View Mihup pricing details and edition comparison](https://www.g2.com/products/mihup/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-29+17%3A25%3A13+-0500&secure%5Bsession_id%5D=4a2d0cd0-5871-47ed-8477-3523c66b08e3&secure%5Btoken%5D=199e73cc7b5d149e388180979b87dd4463e2485e8914915092443cd38261dac9&format=llm_user) ## Mihup Integrations - [Creo](https://www.g2.com/products/creo-2025-08-26/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Mihup Features **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance Analysis** - Coaching - Peformance Tracking **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization **Agentic AI - Voice Recognition** - Natural Language Interaction **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Mihup Alternatives - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) - 4.7/5.0 (539 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,589 reviews)