AO
Arjan O.
IT Helpdesk Employee
Civil Engineering
Mid-Market (51-1000 emp.)
"It works when there is no Teamviewer"
3/5
What do you like best about Microsoft Quick Assist?

It's always installed on Windows, so it's very convinient Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

You can not put your own admin password in when you want to install programs. Review collected by and hosted on G2.com.

Sandipan R.
SR
Sandipan R.
Product Security Engineer
Enterprise (> 1000 emp.)
"Quick Assist's charm lies in its simplicity."
4.5/5
What do you like best about Microsoft Quick Assist?

It's similar to carrying around a technological genie! You only need a short code to share your screen and work together—no sorcery or sorcery spells. From the keyboard of a reliable buddy, troubleshooting is made simple with annotations, conversation, and even complete control. It saves the day, is easy to use, and is free! ✨ Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Even while Quick Assist excels in simplicity, there are a few oddities with it:

Periodic glitches can cause sessions to become unproductive and aggravating lag fests. Second, the hate list can include privacy issues and limited control alternatives. Review collected by and hosted on G2.com.

Amit s.
AS
Amit s.
AR analyst
Accounting
Mid-Market (51-1000 emp.)
"Click, Zap, Poof! Tech Troubles Begone with Microsoft Quick Assist's Heroic Help"
4/5
What do you like best about Microsoft Quick Assist?

Quick Assist, a digital hero at your fingertips! Tech troubles vanish like smoke with its friendly wizardry. Stuck with settings or software woes? No worries, just a click and presto! A helping hand beams in, guiding you with crystal-clear whispers. No tech jargon, just easy steps like baking a cake. Soon, you're back to dancing on your digital daisies, all thanks to Quick Assist's tech-taming magic. A must-have for every PC adventurer! Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

While Quick Assist offers a helping hand, it can sometimes leave you hanging. Glitches can interrupt the connection, turning a magic trick into a frustrating disappearing act. Privacy concerns linger, like sharing your screen feels like exposing your sock drawer. And if your tech troubles are deep-rooted, its basic tools might leave you scratching your head, wishing for a tech whisperer with a toolbox. It's great for simple fixes, but for complex woes, you might need a more robust remote warrior. Review collected by and hosted on G2.com.

Verified User in Fishery
UF
Verified User in Fishery
Enterprise (> 1000 emp.)
"Quick assist for simple and quick Remote troubleshooting"
4/5
What do you like best about Microsoft Quick Assist?

It's easy to use interface is the best feature, It's easy to initiate the connection without hassle. Quick Assist is built-in the Windows 10, So it is easily accessible without the need to install additional software. It enables real-time collaboration by allowing one user to view and control the desktop of another user, sufficient for trouble shooting and training neeeds. And it is compatible with variuos windows devices. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Quick assist only offers basic set of functionalities compared to some third-party remote assistance tools. For advanced trouble shooting, user might need to look for other remote tools. Earlier versions of windows 10 doesn't have access to quick assist, which can be challenging. Plus, cross-platform support is not available. Security might be a concern and remote sessions need a user from both ends for proper authentication. Review collected by and hosted on G2.com.

Piyush H.
PH
Piyush H.
Associate | Digital Products Analytics
Enterprise (> 1000 emp.)
"Seemless remote resolution"
4/5
What do you like best about Microsoft Quick Assist?

I am a loyal Microsoft Windows user, and a tech savvy person. I used to use third party applications to connect with my friends and family to assist them, but it always came with data security risks. Having quick assist built into the Microsoft Windows environment takes away the security concern, and provides a seemless experience when connecting to a remote desktop. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Sometimes, the connection lags, resulting in delayed response. This interrupts the flow of a task. Review collected by and hosted on G2.com.

DaniSh S.
DS
DaniSh S.
Design engineer
Small-Business (50 or fewer emp.)
"It helped me to resolve and install software's on my students laptop without having to meet them."
4/5
What do you like best about Microsoft Quick Assist?

The connectivity is fast, ease of use, easy to implement, avaible freely. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

The features of Microsoft Quick Assist are same for a long time, some new features should be added to it. Review collected by and hosted on G2.com.

Verified User in Consulting
UC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Microsoft quick"
4.5/5
What do you like best about Microsoft Quick Assist?

Frankly to say interface of the product is way more better compare to other products.Always shows real time updates for trouble shooting. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Microsoft quick assist is only used for desktop screens itself doesn't support any smartphones.

Company should think about this implement this if possible. Review collected by and hosted on G2.com.

Shekh A.
SA
Shekh A.
Information Technology Team Lead
Mid-Market (51-1000 emp.)
"Loved the experience, easy to use, very reliable"
5/5
What do you like best about Microsoft Quick Assist?

User friendly, easy to use and guide

Helping users6in the organisation when need of help Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Latency issue is there and unable to elevate to admin mode Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Wonderfull tool for end users"
4.5/5
What do you like best about Microsoft Quick Assist?

Its simplicity and effectiveness in providing remote assistance, making it easier for users to receive help or troubleshoot issues on Windows devices Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

I find Microsoft Quick Assist a bit limited in terms of features compared to other remote assistance tools. It could benefit from additional functionalities for a more comprehensive support experience. Review collected by and hosted on G2.com.

Nitin A.
NA
Nitin A.
Senior Engineer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Microsoft one stop solution to get connected"
5/5
What do you like best about Microsoft Quick Assist?

The best thing I liked about Microsoft quick assist is, that it is free to use and you don't have to install it externally as it is pre-installed by default in Microsoft windows supported versions. Also, it supports multiple machines on a target machine and gives us the privilege to decide whether we want to view a selected screen or view all at once. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

The only thing I dislike about Microsoft Quick Assist is it didn't support this feature in smartphones, and the majority of audience are using smartphones for their day-to-day activities. Review collected by and hosted on G2.com.