--- title: Microsoft Dynamics 365 Customer Voice Reviews meta\_title: 'Microsoft Dynamics 365 Customer Voice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Customer Voice works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Microsoft Dynamics 365 Customer Voice Reviews & Product Details Capture, analyze, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution. * * * Seller [Microsoft](https://www.g2.com/sellers/microsoft) Discussions [Microsoft Dynamics 365 Customer Voice Community](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/discuss) Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/pricing) ## Top-Rated Alternatives [ ![Qualtrics Employee Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Employee Experience") Qualtrics Employee Experience 4.4/5(462) ](https://www.g2.com/products/qualtrics-employee-experience/reviews) [ ![Jotform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jotform") Jotform 4.7/5(5,401) ](https://www.g2.com/products/jotform/reviews) [ ![HiBob HRIS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HiBob HRIS") HiBob HRIS 4.5/5(2,628) ](https://www.g2.com/products/hibob-hris/reviews) [ View All Alternatives ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/competitors/alternatives) ## User Insights Average based on 25 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Microsoft Dynamics 365 Customer Voice Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dynamics 365 Customer Service ](https://www.g2.com/products/dynamics-365-customer-service/reviews) Show More VS Vivek S. Solution Architect Mid-Market (51-1000 emp.) 12/14/2025 "Seamless Dynamics 365 Integration and Effortless Feedback Automation" 4/5 What do you like best about Microsoft Dynamics 365 Customer Voice? Native integration with Dynamics 365 & Dataverse Extensibility with Power Platform Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? Limited Survey Customization Compared to Dedicated Tools Design & User Experience Is Basic Offline or Embedded Experience Limits Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily - we are able to send notification on closure of case and it gets directly attached to case, from responce we are able to run AI model and judge feedback which helps rate the employee as well Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SD Sadhana D. Human Resource Business Supplies and Equipment Mid-Market (51-1000 emp.) 3/13/2024 "Role of Microsoft Dynamics Customer Voice In HR" 4.5/5 What do you like best about Microsoft Dynamics 365 Customer Voice? With an emphasis on producing reports and surveys without requiring a lot of technical knowledge, it appears to be simple to use. Its close integration with other dynamics 365 apps points to a simplified setup procedure in terms of implementation. By connecting feedback data employee profiles, this inetgration may also be beneficial for obtaining a comprehensive picture of the employee experience. Customer voice might be the best tool for targeted feedback campaigns or periodic pulse surveys in terms of usage frequency, finally since Microsoft is supporting it, customer support ought to be dependable. All things considered, dynamics customer voice appears to be an easy to use tool for getting insightful employee input and making data driven decisions. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? It might not have the compresehnsive features of more specialized survey tools, despite being user-frindly, furthermore, limiting the quantity of surveys and questions permitted may pose a challenge for extensive feedback campaigns , since not all dynamics 365 users have access to full creation capabilities , it's also important to look into licensing fees. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? Microsoft Dynamics Customer Voice addresses a major issues for me like it make the process using surveys to get employee input more efficient, this can take the place of cumbersome email threadsor papers, increasing participation rates and simplifying data analysis, customer voice can assist in pinpointing areas where the employee experience needs to be improved. I can identify patterns and pain points in the form of onboarding, workplace culture and professional development opportunities by deliving deeply into feedback data. This enables me to concentrate its efforts on project that will significantly affect employee retention and satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sharin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sharin S.") SS Sharin S. Team Lead - Azure and Windows server Mid-Market (51-1000 emp.) 5/30/2024 "A look at Microsoft Dynamics 365 Customer Voice Workflows" 4/5 What do you like best about Microsoft Dynamics 365 Customer Voice? My experience has been largely positive. The platform is quite intuitive, especially those who are all already familiar with Microsoft ecosystem. The learning curve is relatively gentle. The real-time insight and analytics provided by customer voice have been instrumental in understanding customer sentiments. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? It took us lot of time to customize a platform to meet our specific requirements fully. Higher cost with extensive features. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? Save time and and resources by automating feedback collection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Paras R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paras R.") PR Paras R. Software Tester Information Technology and Services Mid-Market (51-1000 emp.) 1/3/2024 "The beast in Microsoft." 4.5/5 What do you like best about Microsoft Dynamics 365 Customer Voice? The seamless integration of Microsof Dynamics 365 Customer Voice is what really excites me about it. The days of balancing various feedback systems are long gone! It easily inegrates with the Dynamics 365 ecosystem,addying up-to- date feedback data to customer profiles. My life is made easier by this unified view,which gives me a comprehensive understanding of the customer journey that helps me test features. Customer voice excels in its usability even beyond integration.Because of he pre-builttemplates and user-friendly interface,creating surveys is a breeze.Insightful surveys can be created in minutes by non-technical users as well,resulting in more feedback and less hassle. Furthermore,i only need to click to access the thorough documenation and helpful customer support if i ever run into trouble. Moreover, a tester's paradise is the simplicity of implementation.Long deployment times and intricate setups are not required. Customer Voice scales and deploys quickly, so I can concentrate on making sure it works rather than getting bogged down in technical details. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? Threr is a lot of feature overload in Customer Voice. Customization is fantastic,but there are so many options available that regression testing can become extremely difficult. Comprehensive testing is essential but resource-intensive because of the possibility that bugs will go unnoticed for extended periods of time due to some teams' infrequent use. A delicate balance must be struck between thorough testing and usability. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? An effective way to combat blind spots is through customer voice! It clarifies user issues that i might have overlooked. Suppose you are testing a new feature and Customer Voice informs you about its usability,areas of difficulty,and features that users would love to see improved.Eliminate speculating about what matters to them! Because of this feedback loop,I can fix actual pain points instead of chasing imaginary bbugs,which saves me a ton of time and effort. Finally,Customer voice makes every bug fix feel ten times more satisfying by assisting me in making sure the finished product actually satisfies users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Bughtha Prakash R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bughtha Prakash R.") BR Bughtha Prakash R. Senior Procurement Specialist Enterprise (\> 1000 emp.) 5/24/2022 Business partner of the seller or seller's competitor, not included in G2 scores. "Microsoft Dynamics 365 Customer Voice - End user review" 5/5 What do you like best about Microsoft Dynamics 365 Customer Voice? For any company customer voice plays a vital role. This tool really helps to make note of key points from customer. The data helps us for performance bench marking, for reporting purposes and making dashboards. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? I do not find any dislikes about this application. I hope future updates makes the application more user friendly and easy to understand tool. Review collected by and hosted on G2.com. Recommendations to others considering Microsoft Dynamics 365 Customer Voice: I would definitely recommend others to use this tool. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? Sometimes there is lag which leads to degrade the performance of application other than that there no problem for me. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Mid-Market (51-1000 emp.) 8/12/2022 "Project Tracking" 4/5 What do you like best about Microsoft Dynamics 365 Customer Voice? Easy to use to track sales and project opportunities Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? Wish the "Current Situation" section allowed for infinite number of characters Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? Helps prevent lost opportunities by allowing better project and opportunity tracking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Florencia Agostina F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Florencia Agostina F.") FF Florencia Agostina F. Teacher Small-Business (50 or fewer emp.) 2/9/2022 "Forms meet insight to create the ultimate Customer Service solution." 4/5 What do you like best about Microsoft Dynamics 365 Customer Voice? What I like the most about Microsoft Pro is the ability of not only creating forms, but also to envision insights and analytics. It is user-friendly, simple to use and has a great dashboard. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? There is not a lot to dislike about it. However, I consider the price of the product to be a disadvantage as well as the lack of guidance when using the app. This could be improved by adding tutorials of some sort to engage new users. Review collected by and hosted on G2.com. Recommendations to others considering Microsoft Dynamics 365 Customer Voice: It is a great alternative to Google forms. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? By using Microsoft Pro I was finally able to build forms, share them, and visualize feedback in an effective way. The insight from each survey allowed me to understand students' needs and preferences. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Anurag T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anurag T.") AT Anurag T. Service Delivery Consultant II Small-Business (50 or fewer emp.) 7/26/2021 "Best Cloud based Customer Service Solution" 5/5 What do you like best about Microsoft Dynamics 365 Customer Voice? The Dashboard and home page customization. I liked to see important contacts, queries and can sort the queries based on complexities. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? I just cannot dislike anything in this product. I am sure that there are improvement areas, but Microsoft has done well to design this App. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? I can connect Customer Service to Automated Chatbots for minor issues; I can record the points; escalate them to respective teams, or keep track of solution time. The Dashboard helps to see real-time performance and highlights any outstanding issue that may need instant focus. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 2/6/2021 "Great improvement in Features and Interface Design by Microsoft" 5/5 What do you like best about Microsoft Dynamics 365 Customer Voice? Microsoft has revamped Microsoft Forms really well and now the features are even better than before. The Option to connect database links along with the Forms is great and the interconnect to Oracle and SQL DB is also a great add on. Data can be transmitted in the backend and the relevant databased can be updated instantaneously instead of the sender doing it manually. I really like the fact that now, MS. Forms can be integrated with MS. Outlook as well Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? I can not seem to find any reason to dislike Microsoft Forms Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? Remote server access is great while working on the forms and each form can be used by multiple team members, hence the overall templates can be edited and added on for the next requirement. Using forms we are able to gather feedback and also do massive analysis on what our end users really want. Review collected by and hosted on G2.com. Show More 2/10/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/16/2021 "Track Trends" 4.5/5 What do you like best about Microsoft Dynamics 365 Customer Voice? Makes creating surveys a simple task to complete. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Customer Voice? 365 Customer Voice lacked some features that other insights tracking tools offered. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you? It offered a quick turnaround in getting surveys out. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Microsoft Dynamics 365 Customer Voice? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Microsoft Dynamics 365 Customer Voice ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/discussions/new) GU Guest User • Last activity over 2 years ago What are the features of Microsoft Dynamics 365? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/microsoft-dynamics-365-customer-voice-what-are-the-features-of-microsoft-dynamics-365) [ View all Discussions ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/pricing) Microsoft Dynamics 365 Customer Voice Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-employee-experience.png "Product Avatar Image") Qualtrics Employee Experience 4.4/5(462) [ Compare Now ](https://www.g2.com/compare/microsoft-microsoft-dynamics-365-customer-voice-vs-qualtrics-employee-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c84771218bc1711d97fd348843c215fb/cognito-forms.png "Product Avatar Image") Cognito Forms 4.6/5(131) [ Compare Now ](https://www.g2.com/compare/cognito-forms-vs-microsoft-microsoft-dynamics-365-customer-voice) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_4daf806ef7316c988e15a20797c547bd/jotform.png "Product Avatar Image") Jotform 4.7/5(5,401) [ Compare Now ](https://www.g2.com/compare/jotform-vs-microsoft-microsoft-dynamics-365-customer-voice) ## Work at Microsoft? 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