DH
Dylan H.
Licensee
Mid-Market (51-1000 emp.)
"Simple but powerful digital forms!"
4.5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

Anyone can use forms. It's so simple to build a great form. Overtime you will learn how to branch and make more complex forms and then have other MS products that leverage the data added by users on the form. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

It does lack some complex formula and conditional logic of other forms programs. So if you are a power user it may not be the option. Review collected by and hosted on G2.com.

Ritwik C.
RC
Ritwik C.
Business Systems Analyst
Enterprise (> 1000 emp.)
"Microsoft Forms Pro fills all the gaps and brings the best out of a survey. Its a complete makeover."
5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

Microsoft Pro is where forms now becomes surveys with response analysis. Incorporating forms insight and analytics. It provides an email template builder which involves you to customize the body/message with placeholders and thus dynamically inserting the data. With forms pro, the surveys are more personalized and wit the power of Microsoft Flow one can easily send customized email trigger based on the responses received. It offers a great tool to incorporate tools to analyses responses which can be related to each other and offer more understanding in order to bring out a powerful result bases on related responses. Forms Pro is all about integration, that is automatically recording the responses in Google Sheet, SharePoint or even Flow. It gives a push notification when a Cognito response is submitted or approved. Best part is that how it creates a profile for the candidate / respondent. One has a greater leverage by taking the advantage of Microsoft Office 365, which again gives us greater control on analysis, insights and predictive outcomes. Powerful search also picks up even the tiniest details of the responses. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

There is not much to dislike as it incorporates pretty much everything one can do with survey or some feedback. However, the only shortcoming which i dislike is the price and lack of a good tutorial or a video walk through which could help utilize the ton of features for a better productivity and outcome. The pricing strategy is the only downfall which could have been better segmented. There is also the fact that since its not a very old software, they should have marketed the product quite exclusively and empathically so as to bring greater number of people for acceptance. Review collected by and hosted on G2.com.

Miguel Alonso H.
MH
Miguel Alonso H.
People & Culture Manager
Small-Business (50 or fewer emp.)
"People Manager and Microsoft Forms Pro... You need it!"
4/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

You have to know what your people need from you, what they need to advance in their goals. Truly receiving the results through a simple survey in Microsoft Forms Pro has been the best. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

Having access to Microsoft Forms Pro thanks to a business account has been very pleasant. Use it and apply the results for the same people in your company, the best. I think it should be more easily accessible to other groups (non-business), that's what doesn't help to always improve, that I don't like. Review collected by and hosted on G2.com.

HV
Haley V.
CFO
Small-Business (50 or fewer emp.)
"Review of Microsoft Forms Pro"
3.5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

I felt the program was user-friendly and cost efficient! Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

The program did not fit my company's specific needs and was not as easily customizable as we initially thought. We in turn decided to manipulate the free version through Office 365 for the purpose that this program was needed to fill. Review collected by and hosted on G2.com.

Janesh R.
JR
Janesh R.
Relationship Manager
Internet
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Love this as a google alternative"
5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

The best part is how it integrates with the entire suite of MSFT products. Since we became a Microsoft company we've moved over the suite of products and I love how seamlessly the forms integrate with everything else. I will say that's quite the upper hand over google. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

Not a lot to be honest. It's not like I live in this thing so I would have a slew of improvement ideas. Form software just needs to be easy to use and integrate well with other products. Review collected by and hosted on G2.com.

RK
Raju K.
Enterprise (> 1000 emp.)
"Simply great and Easy"
5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

I have used many Online Forms apps but Micorsoft Forms Pro is by far the easiest and the best. The multiple options available to make it very eye catchy and effective for feedback collection Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

We have been using Microsoft Forms Pro for about 2 years now and I must say it is a great application and that I do not have any dislikes about it Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Good survey tool"
4.5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

Good tool, when you create a form, you can invite others to respond to your survey by using any web browser or mobile device. It support anonymous reply, too. Responders do not have to have Microsoft Office 365 account. When results are submitted, you can use built-in analytics to evaluate responses. It suggests some auto generated reports. Support branching. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

There are some limitations, but Microsoft is constantly improving the tool. Main drawback is that you can not limit how many people can respond to your survey. For example, it would be a great tool to collect limited number of replies to sign up for a training class (with limited seats). Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Forms but better!"
3.5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

Forms Pro is just a better version of Forms. Forms is already easy to use and figure out even has a basic microsoft office user, but Pro gives you the analytics tools if you are trying to dive deeper into your forms responses. It also allows you to use Quiz functionality and a more robust sharing feature.

Another thing I do like is the Pro version gives you the ability to make forms more personalize such as more personalized, user-based emailing and more options for questions.

Coming from the standard version to Pro, you will notice that the interface is exactly the same so there won't be any issues with change or learning how to navigate around as a regular user.

Forms in the Pro version benefit from the advantages of AI – based on the keywords we use in the title of the survey, we will be prompted suggestions of questions and their types, which we can immediately use and insert into the created form. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

I do like that it integrates with Flow, but if you don't know how to use flow it might make Forms Pro harder to use. I am also the admin for the regular version of Forms, so I haven’t found the option to migrate the standard form to the survey from the PRO version. This is in my opinion an interesting feature that will help new Pro users benefit from all the features of surveys, without the need to rewrite them from scratch. If you use validation for the entered data, you can only limit it to the numbers and values ​​of these, e.g. less than, between, etc … Unfortunately, there is unfortunately no option to validate the entered values ​​using regular expressions or masks. Detriment. Would do well to. Review collected by and hosted on G2.com.

Kevin K.
KK
Kevin K.
Administrative staff member
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"good forms software"
4.5/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

-Shows average time taken To complete surveys.

-variety of question formats.

-user friendly interface

-extremely easy to use

-can easily export results to excel sheet Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

-seems to be no clear way to lock form to specific users like google forms does. Review collected by and hosted on G2.com.

Alex K.
AK
Alex K.
Financial Consultant
Mid-Market (51-1000 emp.)
"Financial Consultant"
4/5
What do you like best about Microsoft Dynamics 365 Customer Voice?

It's very user friendly and easy to navigate around even for those who aren't tech savvy. It allows for great analytics on the responses and you can view them side by side. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Dynamics 365 Customer Voice?

It can be slow sometimes and the question typed are limited. It would be great to have more elaboration. Review collected by and hosted on G2.com.