---
title: Microsoft Dynamics 365 Customer Voice Reviews
meta_title: 'Microsoft Dynamics 365 Customer Voice Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter 25 reviews by the users' company size, role or industry to
  find out how Microsoft Dynamics 365 Customer Voice works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 25
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Talent Management
  url: https://www.g2.com/categories/talent-management
---

# Microsoft Dynamics 365 Customer Voice Reviews
**Vendor:** Microsoft  
**Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 25
## About Microsoft Dynamics 365 Customer Voice
Capture, analyze, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution.



## Microsoft Dynamics 365 Customer Voice Pros & Cons
**What users like:**

- Users value the **seamless integrations** of Microsoft Dynamics 365 Customer Voice with Dynamics 365 and Power Platform. (1 reviews)

**What users dislike:**

- Users feel the **limited survey customization** in Microsoft Dynamics 365 Customer Voice restricts their flexibility compared to other tools. (1 reviews)
- Users find the **design and user experience lacking** , leading to challenges in intuitive navigation and customization. (1 reviews)


## Microsoft Dynamics 365 Customer Voice Discussions
  - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/microsoft-dynamics-365-customer-voice-what-are-the-features-of-microsoft-dynamics-365) - 1 comment, 1 upvote

- [View Microsoft Dynamics 365 Customer Voice pricing details and edition comparison](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-05+16%3A23%3A24+-0500&secure%5Bsession_id%5D=8f13290f-0f32-4510-a493-512ddd598333&secure%5Btoken%5D=771dc884f5b1fb3975535de5913fa473f4c7da7b8ae41ece1a0d4b082cc20a13&format=llm_user)
## Microsoft Dynamics 365 Customer Voice Integrations
  - [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews)

## Microsoft Dynamics 365 Customer Voice Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

****
- Onboarding
- Individual Development Plans
- Career Development
- Approval Process Control
- Customizable Branding
- AI Copilot
- Reminders
- Customizable Templates
- Employee Profiles
- Employee Engagement
- Learning & Development
- API

**Platform Basics**
- Performance Benchmarking
- Reporting & Dashboards
- Interoperability

**Platform Content**
- Employee Pulse Surveys
- Survey Customization
- Goal and Challenge Creation
- Science-based templates
- Customizable Templates

**Platform Additional Functionality**
- Employee Segmenting
- Goal and Challenge Creation
- Peer Recognition
- Social Feedback Portal
- Employee Portal
- Surveys & Feedback

****
- Real-Time Reporting
- Customizable Branding
- Rewards Program
- Reporting/Analytics
- Learning & Development
- Social Engagement
- Chat/Messaging
- Customizable Questions
- Customizable Reports
- Commenting/Notes
- Engagement Tracking
- Generative AI
- Employee Profiles
- Question Library
- Gamification
- Real-Time Data
- Performance Metrics
- Scoring
- AI Copilot
- Offboarding
- Visual Analytics
- Employee Onboarding
- Alerts/Notifications
- Employee Database

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Dashboards
- Activity Dashboard
- Mobile Access
- Activity Dashboard
- Training Management
- Goal Management
- Feedback Management
- Action Management
- Mobile Access
- Activity Dashboard
- Benefits Dashboard
- Activity Dashboard
- Feedback Management
- Performance Management
- Recruitment Management
- Compliance Management
- Training Management
- Calendar Management
- Employee Management
- Orientation Workflow Management
- Task Management
- HR Management
- Help Desk Management
- Mobile Access
- Payroll Management
- Document Management
- Job Description Management
- Social Media Integration
- Mobile Access
- Activity Dashboard
- Third-Party Integrations
- Assessment Management
- Social Media Integration
- Activity Dashboard
- Mobile Access
- Third-Party Integration
- Initiative Management
- Workflow Management
- Community Management
- Employee Referral Management
- Candidate Management
- Workflow Management
- Communication Management
- Advertising Management
- Application Management
- Email Management
- Job Management
- Discount Management
- Pipeline Management
- File Management
- Job Management
- Data Storage Management
- Compensation Management
- Employee Management
- Job Application Management
- HR Management
- Competency Management
- Performance Management
- Compliance Management
- Job Description Management
- Evaluation Management

## Top Microsoft Dynamics 365 Customer Voice Alternatives
  - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - 4.4/5.0 (448 reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,114 reviews)
  - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - 4.5/5.0 (2,537 reviews)