--- title: Microsoft Dynamics 365 Customer Voice Reviews meta_title: 'Microsoft Dynamics 365 Customer Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 25 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Customer Voice works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 25 scale: '5' date_modified: '2026-08-07' parent_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Microsoft Dynamics 365 Customer Voice Reviews **Vendor:** Microsoft **Category:** [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 25 ## About Microsoft Dynamics 365 Customer Voice Capture, analyze, and act on customer and employee feedback with a simple-yet-powerful enterprise survey solution. ## Microsoft Dynamics 365 Customer Voice Pros & Cons **What users like:** - Users value the **seamless integrations** of Microsoft Dynamics 365 Customer Voice with Dynamics 365 and Power Platform. (1 reviews) **What users dislike:** - Users feel the **limited survey customization** in Microsoft Dynamics 365 Customer Voice restricts their flexibility compared to other tools. (1 reviews) - Users find the **design and user experience lacking** , leading to challenges in intuitive navigation and customization. (1 reviews) ## Microsoft Dynamics 365 Customer Voice Reviews ### 1. Seamless Dynamics 365 Integration and Effortless Feedback Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek S. | Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2025 **What do you like best about Microsoft Dynamics 365 Customer Voice?** Native integration with Dynamics 365 & Dataverse Extensibility with Power Platform Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily **What do you dislike about Microsoft Dynamics 365 Customer Voice?** Limited Survey Customization Compared to Dedicated Tools Design & User Experience Is Basic Offline or Embedded Experience Limits **What problems is Microsoft Dynamics 365 Customer Voice solving and how is that benefiting you?** Closed-loop feedback automation - it can be triggered from events of Dynamics 365 Easily - we are able to send notification on closure of case and it gets directly attached to case, from responce we are able to run AI model and judge feedback which helps rate the employee as well ## Microsoft Dynamics 365 Customer Voice Discussions - [What are the features of Microsoft Dynamics 365?](https://www.g2.com/discussions/microsoft-dynamics-365-customer-voice-what-are-the-features-of-microsoft-dynamics-365) - 1 comment, 1 upvote - [View Microsoft Dynamics 365 Customer Voice pricing details and edition comparison](https://www.g2.com/products/microsoft-microsoft-dynamics-365-customer-voice/reviews?filters%5Bsentiment_snippet%5D=2408719&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+19%3A01%3A01+-0500&secure%5Bsession_id%5D=c39d9601-657f-40f5-a57e-9e968c760a5b&secure%5Btoken%5D=5e9fb81485830876d3937a4e2304343168b44834c0c0e21bd9ad56dfc1206a15&format=llm_user) ## Microsoft Dynamics 365 Customer Voice Integrations - [Dynamics 365 Customer Service](https://www.g2.com/products/dynamics-365-customer-service/reviews) ## Microsoft Dynamics 365 Customer Voice Features **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Onboarding - Individual Development Plans - Career Development - Approval Process Control - Customizable Branding - AI Copilot - Reminders - Customizable Templates - Employee Profiles - Employee Engagement - Learning & Development - API **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates - Customizable Templates **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal - Employee Portal - Surveys & Feedback - Peer-to-Peer Recognition **Additional Functionality** - Real-Time Reporting - Customizable Branding - Rewards Program - Reporting/Analytics - Learning & Development - Social Engagement - Chat/Messaging - Customizable Questions - Customizable Reports - Commenting/Notes - Engagement Tracking - Generative AI - Employee Profiles - Question Library - Gamification - Real-Time Data - Performance Metrics - Scoring - AI Copilot - Offboarding - Visual Analytics - Employee Onboarding - Alerts/Notifications - Employee Database **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations ## Top Microsoft Dynamics 365 Customer Voice Alternatives - [Qualtrics Employee Experience](https://www.g2.com/products/qualtrics-employee-experience/reviews) - 4.4/5.0 (448 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (5,146 reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - 4.5/5.0 (2,546 reviews)