The G2 on Microsoft Clarity

Microsoft Clarity Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Microsoft Clarity, benefiting from its intuitive interface and seamless integration. (4 mentions)

Users appreciate the accurate session recordings of Microsoft Clarity, enhancing their ability to improve user experience seamlessly. (4 mentions)

Users find the visualization of user interactions in Microsoft Clarity essential for enhancing product understanding and usability. (3 mentions)

Users value the session recordings feature of Microsoft Clarity, which enhances user experience analysis and website improvement. (3 mentions)

Users appreciate the robust analytics features of Microsoft Clarity, facilitating insightful visualizations of user behavior. (2 mentions)

Users value the specific filtering options in Microsoft Clarity for targeted monitoring of website interactions. (2 mentions)

Users value the robust functionality of Microsoft Clarity, enabling precise monitoring and insightful user behavior analysis. (2 mentions)

Users appreciate the user behavior tracking of Microsoft Clarity, which helps improve website user experience effectively. (2 mentions)

Users find Microsoft Clarity invaluable for enhancing customer understanding and gaining deeper insights into product usage. (1 mentions)

Users face delays and technical issues in recordings, making it difficult to analyze user interactions effectively. (2 mentions)

Users report chaotic UI design with unexpected page scrolling and confusing filter layout hindering their experience. (2 mentions)

Users find the customization difficulty in Microsoft Clarity limits deeper analytics and integrations with other platforms. (1 mentions)

Users report experiencing delays in recordings, which can hinder their ability to analyze data effectively. (1 mentions)

Users experience technical issues with recordings, hindering their ability to analyze user interactions effectively. (1 mentions)

Users find the filtering issues in Microsoft Clarity's UI chaotic, complicating the search for options. (1 mentions)

Top Pros or Advantages of Microsoft Clarity

1. Ease of Use

Users appreciate the ease of use of Microsoft Clarity, benefiting from its intuitive interface and seamless integration.

See 4 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you like about Microsoft Clarity?

I love that it's fully-featured and free. I can quickly see recordings of user activity on the site and observe behavior in ways that help me improve

2. Recording

Users appreciate the accurate session recordings of Microsoft Clarity, enhancing their ability to improve user experience seamlessly.

See 4 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you like about Microsoft Clarity?

This tool provides such accurate user interaction in the recording form, which also has more productive features like skipping the inactivity. Quick a

3. Insights

Users find the visualization of user interactions in Microsoft Clarity essential for enhancing product understanding and usability.

See 3 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Microsoft Clarity?

It is helpful for understanding your product better

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

4. Session Recordings

Users value the session recordings feature of Microsoft Clarity, which enhances user experience analysis and website improvement.

See 3 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you like about Microsoft Clarity?

I love that it's fully-featured and free. I can quickly see recordings of user activity on the site and observe behavior in ways that help me improve

5. Analytics

Users appreciate the robust analytics features of Microsoft Clarity, facilitating insightful visualizations of user behavior.

See 2 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

daniel g.

Mid-Market (51-1000 emp.)

5.0/5

"Microsoft's free website analytics tool"

What do you like about Microsoft Clarity?

1. Convenient and friendly interface with visual tools 2. Connection to Google Analytics 3. Screen recordings from the website

6. Filtering Options

Users value the specific filtering options in Microsoft Clarity for targeted monitoring of website interactions.

See 2 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you like about Microsoft Clarity?

Being able to add really specific filters for monitoring specific pages on website or elements on page. And it has a lot of good standard features

7. Functionality

Users value the robust functionality of Microsoft Clarity, enabling precise monitoring and insightful user behavior analysis.

See 2 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you like about Microsoft Clarity?

Being able to add really specific filters for monitoring specific pages on website or elements on page. And it has a lot of good standard features

8. User Behavior Tracking

Users appreciate the user behavior tracking of Microsoft Clarity, which helps improve website user experience effectively.

See 2 mentions

See Related User Reviews

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you like about Microsoft Clarity?

I love that it's fully-featured and free. I can quickly see recordings of user activity on the site and observe behavior in ways that help me improve

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you like about Microsoft Clarity?

This tool provides such accurate user interaction in the recording form, which also has more productive features like skipping the inactivity. Quick a

9. Customer Understanding

Users find Microsoft Clarity invaluable for enhancing customer understanding and gaining deeper insights into product usage.

See 1 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Microsoft Clarity?

It is helpful for understanding your product better

Top Cons or Disadvantages of Microsoft Clarity

1. Recording Issues

Users face delays and technical issues in recordings, making it difficult to analyze user interactions effectively.

See 2 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Microsoft Clarity?

There is some delays about the recordings.

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you dislike about Microsoft Clarity?

Well, in rare case some recordings have technical issues where it's not possible to analyze the user interactions

2. UX Issues

Users report chaotic UI design with unexpected page scrolling and confusing filter layout hindering their experience.

See 2 mentions

See Related User Reviews

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you dislike about Microsoft Clarity?

I cant think of anything to dislike, other than a few issues where the page scrolls to the top of the page on users' clicks occasionally.

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you dislike about Microsoft Clarity?

What I don't really like is the way Microsoft does their UI in general. It's kind of chaotic. For example, the amount of filter options is impressive

3. Customization Difficulty

Users find the customization difficulty in Microsoft Clarity limits deeper analytics and integrations with other platforms.

See 1 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you dislike about Microsoft Clarity?

One area where Clarity could be improved is in the reporting depth. While session replays and heatmaps are highly visual, the tool does not provide as

4. Delays

Users report experiencing delays in recordings, which can hinder their ability to analyze data effectively.

See 1 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Microsoft Clarity?

There is some delays about the recordings.

5. Error Management

Users experience technical issues with recordings, hindering their ability to analyze user interactions effectively.

See 1 mentions

See Related User Reviews

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you dislike about Microsoft Clarity?

Well, in rare case some recordings have technical issues where it's not possible to analyze the user interactions

6. Filtering Issues

Users find the filtering issues in Microsoft Clarity's UI chaotic, complicating the search for options.

See 1 mentions

See Related User Reviews

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you dislike about Microsoft Clarity?

What I don't really like is the way Microsoft does their UI in general. It's kind of chaotic. For example, the amount of filter options is impressive

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Andrés S.

Contador

Mid-Market (51-1000 emp.)

4/28/2023

"Very powerful"

5/5

What do you like best about Microsoft Clarity?

It allows us to use super valuable information to make decisions, we can know which section of a website users consult the most, where they click, and with that make those decisions. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

It's great, although there are small lags in the date filters, overall everything is great. Review collected by and hosted on G2.com.

Anandapadmanabh S.

Content Marketer

Mid-Market (51-1000 emp.)

2/8/2023

"A good alternative to Hotjar"

4.5/5

What do you like best about Microsoft Clarity?

My team moved to Clarity after using Hotjar for a while. What i've noticed is that it's very similar to Hotjar except it's cleaner and more user intuitive. I like all the features it provides and the data is more digestible. I would recommend it to anyone looking for a Hotjar alternative. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Nothing much actually. It could be slightly confusing initially, but you can get used to the layout and functions pretty easily. Review collected by and hosted on G2.com.

Michael Z.

Quality Control Manager

Small-Business (50 or fewer emp.)

3/1/2023

"What can you say about Microsoft Clarity?"

4/5

What do you like best about Microsoft Clarity?

The user interface is confusing at first but it grows on you as you get along. What I like best about the service is the data it delivers, I showed it to my client and it works like a charm. Plus points for the support! Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

The only downside is that sometimes delays in processing data are noticeable. It would be great if it gets updated realtime. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

1/19/2023

"Microsoft Clarity is an excellent website analytics tool that offers a wide range of features."

4.5/5

What do you like best about Microsoft Clarity?

One of the best things about Microsoft Clarity is its ease of use. The tool is intuitive and user-friendly, making it easy for businesses of all sizes to use. The tool also integrates seamlessly with other Microsoft tools, such as Office 365 and Dynamics 365, which makes it easy for businesses to access their website analytics within the same platform. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

One of the downsides of Microsoft Clarity is that it only retains data for 30 days. This means that businesses will not be able to access data older than 30 days, which can be a limitation for businesses that need to analyze long-term trends or historical data. Review collected by and hosted on G2.com.

Bhavik N.

Marketing Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

2/9/2023

"Very interesting insights in Clarity. Rage clicks and heat map are very good"

4.5/5

What do you like best about Microsoft Clarity?

Microsoft clarity has helped me to identify key areas where users click on the website and where I can place CTAs. Their video recording feature is the best. One can easily identify where the user is wandering on the website. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Clarity UI is very simple and there is not much to walk around. It lacks custom tracking URLs and setting goals. Also, clarity doesn't give the user journey analysis. Review collected by and hosted on G2.com.

Anish A.

Frontend Developer

Small-Business (50 or fewer emp.)

9/18/2022

"Great Analytics Tool for Website"

4/5

What do you like best about Microsoft Clarity?

Microsoft Clarity helps us to identify website analytics quickly. We monitor our website traffic, source of traffic, the geography of the user and much more quickly with Microsoft Clarity. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Microsoft Clarity could provide better API features to integrate seamlessly with our admin panel so we can monitor all the data inside our admin panel itself. Microsoft Clarity also lacks in tracking custom events like Google Analytics. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/7/2022

"Very Useful and Easy to Use tool"

5/5

What do you like best about Microsoft Clarity?

Microsoft Clarity is straightforward to use. It helps me understand how our users interact with our websites. It provides detailed heatmaps on which part of the site the users engage with the most. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Nothing as of now, Microsoft clarity is very easy to use and simple to set up. Review collected by and hosted on G2.com.

Shaidul Hoque S.

Information Management Officer - GBV

Small-Business (50 or fewer emp.)

2/10/2023

"User heatmap and interaction improved"

4/5

What do you like best about Microsoft Clarity?

Microsoft Clarity is entirely safe as it is GDPR compliant. And using it gave me more clarity and reach. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

A bit tricky to use for all sorts of users. Review collected by and hosted on G2.com.

Carlos P.

Lead Ux Researcher

Mid-Market (51-1000 emp.)

11/22/2022

"Incredible and free!"

5/5

What do you like best about Microsoft Clarity?

I love Clarity because is absolutely free and doesn't have limit of records and sessions Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

We'd hope of Clarity to get most interactive heatmaps, because have some issues on it UI Review collected by and hosted on G2.com.

Leandro R.

Senior Product Designer

Small-Business (50 or fewer emp.)

9/27/2022

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5/5

What do you like best about Microsoft Clarity?

It helps me see the user's level of frustration in addition to heat maps and recordings. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

It is not very intuitive, sometimes it is complex to use if you need a specific filter. Review collected by and hosted on G2.com.

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Pros and Cons Details

4.5 out of 5 stars

Microsoft Clarity Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Top Pros or Advantages of Microsoft Clarity

1. Ease of Use

2. Recording

3. Insights

4. Session Recordings

5. Analytics

6. Filtering Options

7. Functionality

8. User Behavior Tracking

9. Customer Understanding

Top Cons or Disadvantages of Microsoft Clarity

1. Recording Issues

2. UX Issues

3. Customization Difficulty

4. Delays

5. Error Management

6. Filtering Issues

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