The G2 on Microsoft Clarity

Microsoft Clarity Pros and Cons: Top Advantages and Disadvantages

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Generated from real user reviews

Users appreciate the convenient and intuitive interface of Microsoft Clarity, making behavior analysis effortless and efficient. (4 mentions)

Users appreciate the detailed session recordings of Microsoft Clarity, enhancing their understanding of user interactions effectively. (4 mentions)

Users value the accurate user interaction insights from Microsoft Clarity, enhancing their understanding of product performance. (3 mentions)

Users love the session recordings of Microsoft Clarity, allowing them to analyze user interactions and enhance website experiences. (3 mentions)

Users value the robust analytics features of Microsoft Clarity, enabling insightful visualizations of user interactions without data limits. (2 mentions)

Users value the specific filtering options in Microsoft Clarity for targeted monitoring of website interactions. (2 mentions)

Users value the robust functionality of Microsoft Clarity, enabling precise monitoring and insightful user behavior analysis. (2 mentions)

Users appreciate the user behavior tracking of Microsoft Clarity, which helps improve website user experience effectively. (2 mentions)

Users find Microsoft Clarity invaluable for enhancing customer understanding and gaining deeper insights into product usage. (1 mentions)

Users have noted delays and technical issues in recordings, making it difficult to analyze user interactions effectively. (2 mentions)

Users experience UX issues with chaotic UI design and unexpected page scrolling that disrupts usability. (2 mentions)

Users find customization difficult with Microsoft Clarity, limiting its effectiveness compared to more adaptable analytical tools. (1 mentions)

Users report experiencing delays in recordings, which impacts the efficiency of their analytics review process. (1 mentions)

Users report occasional technical issues with recordings, making it difficult to analyze user interactions effectively. (1 mentions)

Users find the filtering issues in Microsoft Clarity's UI chaotic, complicating the search for options. (1 mentions)

Top Pros or Advantages of Microsoft Clarity

1. Ease of Use

Users appreciate the convenient and intuitive interface of Microsoft Clarity, making behavior analysis effortless and efficient.

See 4 mentions

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Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you like about Microsoft Clarity?

I love that it's fully-featured and free. I can quickly see recordings of user activity on the site and observe behavior in ways that help me improve

2. Recording

Users appreciate the detailed session recordings of Microsoft Clarity, enhancing their understanding of user interactions effectively.

See 4 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you like about Microsoft Clarity?

This tool provides such accurate user interaction in the recording form, which also has more productive features like skipping the inactivity. Quick a

3. Insights

Users value the accurate user interaction insights from Microsoft Clarity, enhancing their understanding of product performance.

See 3 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Microsoft Clarity?

It is helpful for understanding your product better

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

4. Session Recordings

Users love the session recordings of Microsoft Clarity, allowing them to analyze user interactions and enhance website experiences.

See 3 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you like about Microsoft Clarity?

I love that it's fully-featured and free. I can quickly see recordings of user activity on the site and observe behavior in ways that help me improve

5. Analytics

Users value the robust analytics features of Microsoft Clarity, enabling insightful visualizations of user interactions without data limits.

See 2 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

daniel g.

Mid-Market (51-1000 emp.)

5.0/5

"Microsoft's free website analytics tool"

What do you like about Microsoft Clarity?

1. Convenient and friendly interface with visual tools 2. Connection to Google Analytics 3. Screen recordings from the website

6. Filtering Options

Users value the specific filtering options in Microsoft Clarity for targeted monitoring of website interactions.

See 2 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you like about Microsoft Clarity?

Being able to add really specific filters for monitoring specific pages on website or elements on page. And it has a lot of good standard features

7. Functionality

Users value the robust functionality of Microsoft Clarity, enabling precise monitoring and insightful user behavior analysis.

See 2 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you like about Microsoft Clarity?

Microsoft Clarity is a behavior analytics tool that focuses on visualizing user interactions on websites through robust features like session replays,

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you like about Microsoft Clarity?

Being able to add really specific filters for monitoring specific pages on website or elements on page. And it has a lot of good standard features

8. User Behavior Tracking

Users appreciate the user behavior tracking of Microsoft Clarity, which helps improve website user experience effectively.

See 2 mentions

See Related User Reviews

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you like about Microsoft Clarity?

I love that it's fully-featured and free. I can quickly see recordings of user activity on the site and observe behavior in ways that help me improve

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you like about Microsoft Clarity?

This tool provides such accurate user interaction in the recording form, which also has more productive features like skipping the inactivity. Quick a

9. Customer Understanding

Users find Microsoft Clarity invaluable for enhancing customer understanding and gaining deeper insights into product usage.

See 1 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you like about Microsoft Clarity?

It is helpful for understanding your product better

Top Cons or Disadvantages of Microsoft Clarity

1. Recording Issues

Users have noted delays and technical issues in recordings, making it difficult to analyze user interactions effectively.

See 2 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Microsoft Clarity?

There is some delays about the recordings.

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you dislike about Microsoft Clarity?

Well, in rare case some recordings have technical issues where it's not possible to analyze the user interactions

2. UX Issues

Users experience UX issues with chaotic UI design and unexpected page scrolling that disrupts usability.

See 2 mentions

See Related User Reviews

David V. K.

Small-Business (50 or fewer emp.)

5.0/5

"Invaluable insights to understand website visitor behavior"

What do you dislike about Microsoft Clarity?

I cant think of anything to dislike, other than a few issues where the page scrolls to the top of the page on users' clicks occasionally.

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you dislike about Microsoft Clarity?

What I don't really like is the way Microsoft does their UI in general. It's kind of chaotic. For example, the amount of filter options is impressive

3. Customization Difficulty

Users find customization difficult with Microsoft Clarity, limiting its effectiveness compared to more adaptable analytical tools.

See 1 mentions

See Related User Reviews

Luca P.

Small-Business (50 or fewer emp.)

4.5/5

"Powerful behavior analytics"

What do you dislike about Microsoft Clarity?

One area where Clarity could be improved is in the reporting depth. While session replays and heatmaps are highly visual, the tool does not provide as

4. Delays

Users report experiencing delays in recordings, which impacts the efficiency of their analytics review process.

See 1 mentions

See Related User Reviews

Volkan A.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use"

What do you dislike about Microsoft Clarity?

There is some delays about the recordings.

5. Error Management

Users report occasional technical issues with recordings, making it difficult to analyze user interactions effectively.

See 1 mentions

See Related User Reviews

Ayush J.

Mid-Market (51-1000 emp.)

4.0/5

"Free & effective tool for the visual analysis of the User interactions"

What do you dislike about Microsoft Clarity?

Well, in rare case some recordings have technical issues where it's not possible to analyze the user interactions

6. Filtering Issues

Users find the filtering issues in Microsoft Clarity's UI chaotic, complicating the search for options.

See 1 mentions

See Related User Reviews

Marek d.

Mid-Market (51-1000 emp.)

4.5/5

"Good tool with a lot of filter options + nice Chrome extension"

What do you dislike about Microsoft Clarity?

What I don't really like is the way Microsoft does their UI in general. It's kind of chaotic. For example, the amount of filter options is impressive

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Milan P.

Growth Marketer

Small-Business (50 or fewer emp.)

1/18/2024

"See what your users are doing!"

4/5

What do you like best about Microsoft Clarity?

Its much more simple when compared to Analytics and the recordings, and other user behaviours help a lot to improve the page experience for the users. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

The data has some small accuracy issues, but overall okay Review collected by and hosted on G2.com.

Sam K.

Digtal Marketing Executive

Mid-Market (51-1000 emp.)

8/1/2023

"My Experience with Microsoft Clarity"

3.5/5

What do you like best about Microsoft Clarity?

This is a free tool. I used session logs to see how people were interacting with the website in real time. This helped me identify specific issues that users were facing and see how they were using the website. It helps me to know the strength of my website. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Sometimes we can watch the session, but we can't watch it after a month. It is slow to use. I think maybe making it a paid service would get the data right. Review collected by and hosted on G2.com.

What problems is Microsoft Clarity solving and how is that benefiting you?

I used Clarity to identify areas on my website that were causing users frustration. By watching session recordings, I was able to see where users were getting stuck or clicking on things that didn't do anything. This information helped me make changes to my website that improved the user experience and reduced the number of drop-offs. Review collected by and hosted on G2.com.

Verified User in Wholesale

Enterprise (> 1000 emp.)

4/29/2024

"Game changer for understanding a customer journey"

5/5

What do you like best about Microsoft Clarity?

Finally a free solution to finding blockers in the customer's user journey. The heatmaping and click data is crucial to making layout changes to support the user journey. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

It is great at giving you the data but it would be good to introduce some AI to suggest website changes to improve UX and increase performance on goals you set. Review collected by and hosted on G2.com.

Ram M.

Manager - Digital Marketing

Mid-Market (51-1000 emp.)

10/11/2023

"Great Platform for Finding User Journey"

4.5/5

What do you like best about Microsoft Clarity?

Best product for getting user behaviors videos and getting the entire insights about the user Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Only random videos are avalaible in the account Review collected by and hosted on G2.com.

What problems is Microsoft Clarity solving and how is that benefiting you?

We were facing the issues in the bounce rate of most of the landing pages but clarity helped us to identify the user behaviour of each pages to find the heatmap of the pages to bring attention of the improvization part which helps to create a new strategy for landing pages like creating new forms, new CTA, Content rewrting. Review collected by and hosted on G2.com.

Verified User in Printing

Small-Business (50 or fewer emp.)

10/6/2023

"Great free tool for website analytics"

4.5/5

What do you like best about Microsoft Clarity?

It is free, and very easy to use, it automatically integrates and connects with the GA4 property. Plus the feature of unlimited visitor recording and tracking was not available in any free tool. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Nothing particular, it is a awesome tool little basic in terms of feature, but it does well in recording sessions which is the most important reason for using it Review collected by and hosted on G2.com.

What problems is Microsoft Clarity solving and how is that benefiting you?

We need the tool to see how users interact with our website, how thw website loads and shows up in different hsers screens, which are the elements that attracts most users and some other A/B testing. Earlier we used inspectlet, but clarity is almost as good if not better, and it is completely free. Review collected by and hosted on G2.com.

Saba N.

Sr. SEO Executive

Small-Business (50 or fewer emp.)

2/12/2023

"Improve customer behavior with best Heatmap tool"

4.5/5

What do you like best about Microsoft Clarity?

The best party is you can connect clarity with analytics tools to explore sessions and bounce rate and also you check user behaviour on website with easy to use heatmap Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

there is nothing to dislike and when it comes with Mircosoft then we can say google support and best service Review collected by and hosted on G2.com.

Abhishek K.

Search Engine Optimization Consultant

Mid-Market (51-1000 emp.)

2/12/2023

"Best and free heatmap tool"

4.5/5

What do you like best about Microsoft Clarity?

It's very easy to use and we can connect google analytics to analyse user behaviour to improve our customers aquisition Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Nothing to dislike about it and it's free to use Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

4/22/2023

"Improve Website Performance and Engagement with Microsoft Clarity"

5/5

What do you like best about Microsoft Clarity?

Its an amazing web analytics tool that offers website owners valuable benefits by tracking user behavior and providing insights into user engagement. With its ability to monitor user sessions and gather data on pageviews and click-through rates, website owners can gain a better understanding of user behavior on their site. This information can be used to optimize the website for an improved user experience, resulting in increased engagement and better conversion rates. Additionally, Microsoft Clarity provides heat maps and click maps, allowing website owners to see how users are interacting with their site visually. These features make Microsoft Clarity a powerful tool for website owners looking to improve user experience and drive conversions. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

I have not noticed any negatives i this tool yet. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/16/2023

"A must have for unlocking deeper insights"

5/5

What do you like best about Microsoft Clarity?

Ability to view recordings and access to advanced stats, very easy to setup (you don't need to know coding) Review collected by and hosted on G2.com.

What do you dislike about Microsoft Clarity?

Sometimes the recordings are buggy, it tells me that the session was 13 mins long but the video doesn't sync with that Review collected by and hosted on G2.com.