--- title: Microsoft 365 Copilot Reviews meta_title: 'Microsoft 365 Copilot Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Microsoft 365 Copilot works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 60 scale: '5' date_modified: '2026-07-21' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Microsoft 365 Copilot Reviews **Vendor:** Microsoft **Category:** [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots) **Average Rating:** 4.4/5.0 **Total Reviews:** 60 ## About Microsoft 365 Copilot Microsoft 365 Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time. Copilot works alongside you to help draft content, analyze data, summarize meetings, and automate tasks—so you can move faster and focus on what matters most. Because it’s built directly into the apps you already use, there’s no need to switch tools or start from scratch. Copilot also inherits Microsoft 365 security, privacy, and compliance controls, so it only surfaces information users are authorized to access while keeping your data protected. By combining AI with the tools and data organizations already rely on, Microsoft 365 Copilot helps people work smarter, move faster, and get more done. Apps like Word, Excel, PowerPoint, Outlook, Teams, and Loop work with Copilot to support users in the context of their work. For example, Copilot in Word helps users create, understand, and edit documents. By using Microsoft 365 Copilot Chat, you can draft content, review what you missed, and get answers to questions by using open-ended prompts. This information is securely grounded in your work data. Copilot Search is an AI-powered universal search experience across all your Microsoft 365 applications and connected non-Microsoft data sources. It's integrated with Microsoft 365 Copilot, so users can find the results they need by using search, then seamlessly transition to chat for deeper exploration or follow-up task completion. Out of the box agents like Facilitator, Interpreter, or Channels help support meeting logistics, communication, and collaboration in Microsoft Teams. ## Microsoft 365 Copilot Reviews ### 1. Deep Copilot Integration That Supercharges Productivity Across Microsoft Apps **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Microsoft 365 Copilot?** What I like most is how deeply Copilot integrates into apps like Word, Excel, Outlook, and Teams. It doesn’t feel like a separate tool it works inside the applications I already use daily. It helps draft documents, summarize meetings, analyze data, and generate presentations quickly, which genuinely improves productivity. **What do you dislike about Microsoft 365 Copilot?** It performs best when prompts are clear and specific, so there’s a slight learning curve. Sometimes the output needs small edits for tone or accuracy. Additionally, licensing costs may be a concern for smaller organizations looking to scale it across teams. **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** It reduces time spent on repetitive documentation, email drafting, and meeting summaries. Instead of starting from scratch, I get a structured first draft instantly. This allows me to focus more on strategic tasks and communication rather than manual formatting or data compilation. ### 2. Useful Search Engine Benefits, but Text Can Feel Generic and Hallucination-Prone **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Microsoft 365 Copilot?** It can be very useful as a search engine with extra benefits. **What do you dislike about Microsoft 365 Copilot?** Specially when you are generating text it can be very generic and bland. The text doesn't feel that human. The so called "Hallucinations" are encountered way to much! **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** It keeps getting better on many levels, but i'm not to excited to use it for text generation. I would never use it to create mails or papers, it doesn't have the personal touch to be professional enough for me. ### 3. Good Tool for Text Refinement, Needs Better AI Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Microsoft 365 Copilot?** I use Microsoft 365 Copilot for polishing what I type, particularly in fixing tense and making me sound less aggressive. I like that it's included in my 365 account, and I found the initial setup easy. Additionally, the AI is doing a good job so far. **What do you dislike about Microsoft 365 Copilot?** I prefer other AI accounts to Microsoft 365 Copilot because those know my whole history, not just what I wrote. **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** I use Microsoft 365 Copilot for polishing my typing, fixing tense, and making me sound less aggressive. ### 4. HR Manager **Rating:** 2.5/5.0 stars **Reviewed by:** Hollie P. | Human Resource Manager, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Microsoft 365 Copilot?** It has all the apps in one location on my desktop. **What do you dislike about Microsoft 365 Copilot?** The AI of this app can be a little much. **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** It has a notebook feature that I use. ### 5. Effortless Document Search and Email Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Kishan C. | Associate engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Microsoft 365 Copilot?** This tool assists me in locating the documents I need and also summarizes my emails, allowing me to quickly access concise information. **What do you dislike about Microsoft 365 Copilot?** This product would be much more useful if it offered integration with a wider range of apps. That way, I could find, summarize, or access my information from all my apps more quickly and conveniently in one place. **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** This platform brings together all my 365 apps and my AI agent in one convenient place. I can easily search and summarize my emails, or use it to research any topic when I need to solve a problem. ### 6. Secure AI Assistant with Seamless Company Resource Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Microsoft 365 Copilot?** It is what you would expect from an AI assistant, with the added bonus that you can integrate it with company resources and benefit from the privacy policy regarding processing of internal information. **What do you dislike about Microsoft 365 Copilot?** The UX feels dated, or rather not well thought out. It has a great space for improvement. (Such as, when launched from the dedicated key on the keyboard, the focus is not in the input field, so I can't just start typing.) **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** It steps in as a full-fledged AI assistant that is ready for corporate use. ### 7. User-Friendly Interface and Smooth Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Georgi M. | Senior Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Microsoft 365 Copilot?** it's user-friendly interface and navigation **What do you dislike about Microsoft 365 Copilot?** the Bulgarian voice of the AI sounds like Russian which is not good **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** faster finding of information ### 8. Real-Time Suggestions and Effortless Meeting Minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Snigdha P. | Fellow, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Microsoft 365 Copilot?** Gives multiple suggestions as and when asked and prepares meeting minutes and other documents as meetings continue **What do you dislike about Microsoft 365 Copilot?** LIMITED CONTENT GRASP in the meet excluding certain points which could be important **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** Its saving time energy and effort in Manual tasks by automating reviews and document preparation ### 9. Full Drafts in Seconds—With Business Data Kept Private **Rating:** 5.0/5.0 stars **Reviewed by:** Anuj S. | Video Production Specialist, Photography, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Microsoft 365 Copilot?** It will generate a full draft in seconds. Your business data is not used to train the global AI model. **What do you dislike about Microsoft 365 Copilot?** Requires "Prompt Engineering" skills to get good results. when data size was too large, its currepted sometimes while downloading. **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** data sharing, file management, teamwork. ### 10. A Game-Changer for Daily Productivity and Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** TOM H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Microsoft 365 Copilot?** Helps be more efficient, effective, productive, etc. **What do you dislike about Microsoft 365 Copilot?** Being able to request what I need and researching items quickly to be able to respond to work items has been a game-changer with my daily tasks. **What problems is Microsoft 365 Copilot solving and how is that benefiting you?** It feels like having your own assistant to help you stay on top of your work activities. ## Microsoft 365 Copilot Discussions - [Why should I choose Microsoft 365 Copilot over ChatGPT/Claude/Gemini?](https://www.g2.com/discussions/why-should-i-choose-microsoft-365-copilot-over-chatgpt-claude-gemini) - 1 comment, 1 upvote - [View Microsoft 365 Copilot pricing details and edition comparison](https://www.g2.com/products/microsoft-microsoft-365-copilot/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+11%3A53%3A24+-0500&secure%5Bsession_id%5D=7fd2290a-fd4d-48c5-bf88-208b576682c7&secure%5Btoken%5D=38bf5da974284507b6921839a38dc0ca6f3f135a266926dd63cda2ae44207234&format=llm_user) ## Microsoft 365 Copilot Integrations - [Confluence](https://www.g2.com/products/confluence/reviews) - [FIS](https://www.g2.com/products/fis/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft OneNote](https://www.g2.com/products/microsoft-onenote/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft PowerPoint](https://www.g2.com/products/microsoft-powerpoint/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Room](https://www.g2.com/products/microsoft-teams-room/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) ## Microsoft 365 Copilot Features **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Grammar** - Grammar Check - Tone Check - Sentence Formatting **Algorithm** - Part of Speech Tagging - Summarization - Named Entity Recognition - Sentiment Analysis - Emotion Detection - Language Detection **Data** - Reliability - Data Security **Prompt Engineering - Large Language Model Operationalization (LLMOps) ** - Prompt Optimization Tools - Template Library **Inference Optimization - Large Language Model Operationalization (LLMOps)** - Batch Processing Support **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Formatting** - Plagiarism Check - Style Editor - Citation Finder **System** - Data Ingestion & Wrangling - Programming Language Support - Drag and Drop - Pre-Built Algorithms - Customizable Models **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Model Garden - Large Language Model Operationalization (LLMOps)** - Model Comparison Dashboard **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Content ** - Idea Recommendation - Content Generation - Form Generation **Learning** - User Interaction Learning - Error Learning **Custom Training - Large Language Model Operationalization (LLMOps)** - Fine-Tuning Interface **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Product Type** - Standalone Application - Plugin **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Application Development - Large Language Model Operationalization (LLMOps) ** - SDK & API Integrations **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Generative AI** - AI Text Generation - AI Text Summarization **Model Deployment - Large Language Model Operationalization (LLMOps) ** - One-Click Deployment - Scalability Management **Guardrails - Large Language Model Operationalization (LLMOps)** - Content Moderation Rules - Policy Compliance Checker **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Model Monitoring - Large Language Model Operationalization (LLMOps)** - Drift Detection Alerts - Real-Time Performance Metrics **Security - Large Language Model Operationalization (LLMOps)** - Data Encryption Tools - Access Control Management **Gateways & Routers - Large Language Model Operationalization (LLMOps)** - Request Routing Optimization **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Microsoft 365 Copilot Alternatives - [Gemini](https://www.g2.com/products/google-gemini/reviews) - 4.4/5.0 (359 reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - 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