--- title: Microsoft Dynamics 365 Supply Chain Management Reviews meta_title: 'Microsoft Dynamics 365 Supply Chain Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Supply Chain Management works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 103 scale: '5' date_modified: '2026-08-07' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Microsoft Dynamics 365 Supply Chain Management Reviews **Vendor:** Microsoft **Category:** [Mixed Mode ERP Software](https://www.g2.com/categories/mixed-mode-erp) **Average Rating:** 3.7/5.0 **Total Reviews:** 103 ## About Microsoft Dynamics 365 Supply Chain Management Microsoft Dynamics AX is the complete ERP solution for enterprises that provides a purpose-built foundation across five industries (manufacturing, distribution, retail, services, and public sector), along with comprehensive, core ERP functionality for financial, human resources and operations management. It empowers your people to anticipate and embrace change so your business can thrive. All of this is packaged in a single global solution giving you rapid time to value. ## Microsoft Dynamics 365 Supply Chain Management Pros & Cons **What users like:** - Users value the **accurate data** provided by Dynamics 365, enhancing visibility and driving informed decision-making across the supply chain. (1 reviews) - Users value the **customizability** of Microsoft Dynamics 365 Supply Chain Management for tailored insights and enhanced decision-making. (1 reviews) - Users benefit from **live insights** throughout the supply chain, facilitating faster, data-driven decisions and enhanced visibility. (1 reviews) - Users value the **real-time insights** provided by Dynamics 365, enhancing data-driven decision-making across the supply chain. (1 reviews) - Users value the **live insights across the supply chain** , enhancing data-driven decision-making and reducing product unavailability. (1 reviews) - Helpful (1 reviews) - Inventory Management (1 reviews) - Problem Solving (1 reviews) - Real-time Analytics (1 reviews) - Real-time Data (1 reviews) **What users dislike:** - Users find the **cost of specialized support** to be prohibitive, especially for smaller or rapidly growing businesses. (1 reviews) - Users find that **lacking features** in Microsoft Dynamics 365 Supply Chain Management limits functionality for smaller businesses. (1 reviews) - Users find the **lack of features** in Microsoft Dynamics 365 Supply Chain Management limits scalability for smaller businesses. (1 reviews) - Users find the **missing features** in Dynamics 365 Supply Chain Management costly and limiting for small businesses. (1 reviews) - Users find **specialized support costly** for smaller businesses, limiting features due to budget constraints during growth. (1 reviews) - Training Costs (1 reviews) ## Microsoft Dynamics 365 Supply Chain Management Reviews ### 1. Complicated but thorough **Rating:** 2.0/5.0 stars **Reviewed by:** Samar S. | National Customer Care Coordinator, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** It is nice to go to one place instead of 12932 others being that we have so many locations across the US. There are a lot of options you can choose to cater to your specific business needs. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** It is not easy to navigate through the system and is not easier to use for our employees that may not have the strongest computer knowledge. Training on the system is an arduous task. Sometimes there are slow loading times which makes it frustrating when you are working against a deadline. Also, this is expensive. **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** We are able to combine the capabilities of CRM and ERP. We are all going to be using one program and that will be good for all. ### 2. My experience with Microsoft Dynamics 365 was difficult **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2017 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** I liked the fact that that it was an inclusive software. Different departments had the capacity of utilizing the software. The customization ability was okay too. At most it was effective, but not really the style we were going for, however I do see the potential in using it. Maybe one day in the future I will need to use it and I'll have a leg up. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** Difficult to comprehend and can be glitchy. The amount of training need for this software is insane. If your company is in a bind and you need to switch softwares and you need your whole team to do training and become on board the good luck. Even going through the training is painful. God forbid you have to train more than one department because then it's overwhelming and in some cases you can lose out on productivity. **Recommendations to others considering Microsoft Dynamics 365 Supply Chain Management:** If your set on implementing Microsoft Dynamics be prepared to have multiple training sessions. It is very complicated to get everyone on board with this software. I feel it is not very user friendly and doesn't work like other Microsoft office applications. **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** We were solving the solution of admitting students to programs. We were trying to be inclusive in sending out reminders and allowing the students to upload documents on an as need basis. Unfortunately it didn't work for our needs. We went through the training with one of the Microsoft Dynamics trainers and it went too quickly and wasn't very easy to use considering its a Microsoft product. ### 3. Complicated **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2017 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** prefilled fields and customization of each field in the reporting section. That is the best part of the system, as well as ability to transfer information between geographies. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** too many options for too many fields in terms of completing. Teams can implement information in too many different ways, so consistently is difficult. **Recommendations to others considering Microsoft Dynamics 365 Supply Chain Management:** Make sure you know exactly what you need this service for before you use it. **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** CRM, the benefits seem to mainly be around customization. Teams across geographies ### 4. A myriad of options, but speed issues **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2017 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** I love that there are so many modules available to customize a solution for any business. There are also tons of vendors who have software that plugs into Dynamics AX, and lots more willing to create a bolt-on software. The user interface looks very similar to most Microsoft products, with a ribbon across the top of the screen containing tabs and buttons for various functions, so navigation is fairly intuitive. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** The ability to customize the solution comes at a price. The way the indexing is done on Dynamics AX means that the software is very slow -- like software loading back in the 90's slow. That is the biggest complaint I hear from users. Additionally, some of the buttons, menus, error messages, and help text is not intuitive -- to the point that new users often feel overwhelmed and experienced users tend to stick to only the functions they are familiar with, rather than experimenting to try and find new features or faster way to go about processes. **Recommendations to others considering Microsoft Dynamics 365 Supply Chain Management:** I believe that the newest version of Dynamics AX coming out in 2017 is supposed to be faster and much closer to the Windows 10 look. Implement the newest version as the previous version feels very out of date already. Customize as little as possible -- I believe the consensus with our business is that we overcustomized when we could have tweaked some business processes to fit with Dynamics and saved ourselves some heartache. **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** Dynamics AX has allowed a large number of business processes to become housed within the same software, eliminating lots of overlapping data entry that used to have to be done across various payroll and accounting systems. We are able to manage projects, inventory, accounts payable, receivables, expense management, purchasing, timecards and more within Dynamcs AX. ### 5. Complicated but efficent **Rating:** 2.0/5.0 stars **Reviewed by:** Melissa R. | Founder/ Visionary Leader/ Recruitment Strategist, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2016 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** I like the ease of access available when you first log in, everything is orderly and quickly available. I feel the data entry was simple to follow. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** I dislike the pre-loaded data it made the user experience obscure and I didn't identify or see how it was going to impact my workflow or productivity. Additionally, I feel the software could come with more guidance to learn how to use it. **Recommendations to others considering Microsoft Dynamics 365 Supply Chain Management:** Make sure you have someone to assist you with implementation and customization as its not as user friendly as I needed it to be. **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** My goal was to pin down security and Microsoft Azure happens to win the reviews. ### 6. Clunky **Rating:** 2.0/5.0 stars **Reviewed by:** Jimmy C. | Sales Executive, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2017 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** Not a lot really. It gets the job done for storing accounts, but using it for invoicing is hard. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** Hard to get reports out of tool and it doesn't sync with many third party apps **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** Storing account info. ### 7. Slow, very slow. It's not worth it. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2017 **What do you like best about Microsoft Dynamics 365 Supply Chain Management?** I can't say anything that I like. It's slow and tedious to handle. **What do you dislike about Microsoft Dynamics 365 Supply Chain Management?** Everything. Slowly, you die creating fields and tables. It crashes. etc. **Recommendations to others considering Microsoft Dynamics 365 Supply Chain Management:** I give no recommendation **What problems is Microsoft Dynamics 365 Supply Chain Management solving and how is that benefiting you?** None ## Microsoft Dynamics 365 Supply Chain Management Discussions - [What advice do you have for others considering Microsoft Dynamics 365 Supply Chain Management for logistics operations?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-microsoft-dynamics-365-supply-chain-management-for-logistics-operations) - [What is Microsoft Dynamics 365 Supply Chain Management used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-supply-chain-management-used-for) - [View Microsoft Dynamics 365 Supply Chain Management pricing details and edition comparison](https://www.g2.com/products/microsoft-dynamics-365-supply-chain-management/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A03%3A16+-0500&secure%5Bsession_id%5D=2d5795ae-edb0-474b-a69d-775c50755f88&secure%5Btoken%5D=ed3830597b372b6d5ce3dc835fbbf1519d0a09e24cc72d004720c9434b363f2f&format=llm_user) ## Microsoft Dynamics 365 Supply Chain Management Features **General Ledger** - Journal Entries - Tags / Dimensions - Audit Trail **Accounting** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payment Batches - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payment Batches - Payments Scheduling - Payment Settlements - Payment Methods **Accounting** - Chart of Accounts - AP Automation - AR Automation - Journal Entries - Tags & Dimensions - Cash Management - Payment Settlements - Payment Methods **Accounting** - AP Automation - AR Automation - Audit Trail - Budgeting / Forecasting - Collections Automation - Financial Statements - Invoice Customization - Journal Entries - Monitor Cash Positions - Multi-Entity / Consolidation - Payment Processing - Recognition Rules - Reconciliations - Tags / Dimensions - Payments Scheduling - Payment Batches - Payment Settlements - Payment Methods - Business Process Automation - Sales Automation - Marketing Automation **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Agentic AI - Accounting & Finance** - Autonomous Task Execution **AI Assistant - Accounting** - AI Accounting Assistant **Accounts Receivable** - Invoice Customization - AR Automation - Collections Automation **Inventory & Warehouse** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations - Shelf Life - Traceability - Hazardous Materials **Inventory & Warehouse** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Inventory & Warehouse** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Back Office** - Allocation - Asset Register - Lean Management - Maintenance - Organization Management - Payroll - Portfolio Mix - Purchase Orders - Requisition - Shift Scheduling - Sourcing - Status - Time & Attendance Tracking - Inventory Management - Support Ticket Management - Calendar Management - Financial Management - Client Management - Workflow Management - Time Off Management - Training Management - Employee Management - Vendor Management - Supply Chain Management - Payroll Management - Compliance Management - Document Management - Communication Management - Warehouse Management - Enterprise Asset Management - Sales Management - Project Management - Distribution Management - Marketing Management - Resource Scheduling **Logistics** - Cross Docking - Receiving - Pick & Pack **Accounts Payable** - AP Automation - Payment Processing - Purchase Orders - Invoice Processing - Purchase Order Management - ACH Payment Processing - Electronic Payments - Electronic Payments - Credit Card Processing **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Purchasing** - Demand - Purchase Orders - In Transit - Receiving **Front Office** - ATP - Checkout Process - Configuration Rules - Contact & Account Management - Customer Portal - Field Service Booking - Field Service Dispatch - Product & Price List Management - Product Catalog - Promotions and Discounts - Quote & Order Management - Returns / Refunds - Storefront Design Tools - Territory & Quota Management - Tickets - Visual Configuration - HR Management - Task Management - Customizable Fields - Purchase Order Management **Analytics** - Error Tracking - Procurement analytics - Order Tracking - Warranty Tracking - Serial Number Tracking - Inventory Tracking **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Sales & Marketing** - Customer Master - ATP - Order History - Returns - Credit Limits - Pricing & Discounts **Integration** - Breadth of Partner Applications - Data Import and Export Tools - Integration APIs - Productivity Tools - Real-Time Data - Collaboration Tools - Data Analysis Tools **Inventory Management** - Customer Portal - Cycle Counting **Additional Functionality** - Batch Processing - Supplier Management - Shipping Management - Order Management - Supply Chain Management - 3PL Management - Workflow Management - Generative AI - Mobile Access - Customizable Fields - Financial Management - AI Copilot - Accounting - Inventory Optimization - Dock Management - Labor Management - Picking & Routing - Kitting - Real-Time Monitoring - Space Management - Reporting & Statistics - Yard Management - Compliance Management - Inventory Management - Multi-Channel Management - Returns Management - Shipping Labels - Ordering Automation - Barcoding/RFID **Other Functionality** - Inventory Tracking / Ordering - Inventory Pricing and Costing - Inventory Reporting - Multi-Entity / Consolidation - Recognition Rules - Reconciliations - Payroll - Time and Expense - Cost Tracking - Time Tracking - Status Tracking - Budget Tracking **Manufacturing** - MRP - Formulas & Recipes - MPS - Shop Floor - WIP - Work Orders - Co-Products & By-Products - Batch Management **Discrete Manufacturing** - MRP - MPS - Shop Floor - WIP - Work Orders - BOM **Manufacturing** - WIP - Work Orders - MRP - BOM - MPS - Shop Floor **Logistics** - Centralized Inventory Database - In Transit - Inventory Forecasting - Inventory Pricing and Costing - Inventory Reporting - Inventory Tracking / Ordering - Picking Methods - Picking Planning - Receiving - Shipping Options - Manufacturing Planning **Reporting & Analytics** - Financial Statements - Custom Reporting - Budgeting / Forecasting - Dashboards - Financial Reporting - Activity Dashboard **Quality Management** - Inspections - Rework - Waste - Defects - Recalls - Compliance - Customer Requirements **Process Manufacturing ** - Co-Products & By-Products - Batch Management **Quality Management** - Inspections - Rework - Waste - Defects **Platform** - Customization - Internationalization - Output Document Generation - Performance and Reliability - User, Role, and Access Management - Workflow Capability - Mobile Access **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Output Document Generation - Mobile Access **Distribution** - Picking & Packing - Custom Packing - Labelling - Shipping - Tracking **ETO Manufacturing** - Product Configuration - Concurrent Engineering **Distribution** - Picking & Packing - Shipping - Tracking **Production** - BOM - Defects - Identify Demand - Inspections - Manage Resources - MPS - MRP - Production Plans - Rework - Shop Floor - Waste - WIP **Integration** - Data Import and Export Tools - Integration APIs - Breadth of Partner Applications - Collaboration Tools - Third-Party Integrations - Accounting Integration - Third-Party Integrations **HR** - Payroll - Workforce Management - Time & Attendance **Quality Management** - Waste - Defects **HR** - Payroll - Time & Attendance **Reporting & Analytics** - Custom Reporting - Dashboards - Integration - Activity Dashboard **Service** - Field Service - Maintenance **Cash Flow** - Track Cash Flow - Income and Expenses - File Exports **Generative AI ** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing - Customer Database - Activity Dashboard - Transaction History - Budget Tracking - Cost Tracking - Alerts/Notifications - Status Tracking - Demand Forecasting - Customer History - Serial Number Tracking - Status Tracking - Third-Party Integrations - Demand Forecasting - Activity Dashboard - Alerts/Notifications **Distribution** - Picking & Packing - Shipping - Tracking **Budgeting & Forecasting** - Budgeting / Forecasting - Data Import - Versioning - Historical Data **Agentic AI - Process ERP** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - ERP Systems** - Decision Making **Agentic AI - Discrete ERP** - Cross-system Integration - Natural Language Interaction - Decision Making **Additional Functionality** - Data Import/Export - Reminders - AI Copilot - Performance Metrics - Accounting - Billing & Invoicing - Point of Sale (POS) - Quotes/Estimates - Customizable Templates - Reporting & Statistics - Customizable Branding - Drag & Drop - Access Controls/Permissions - CRM - Integrated Business Operations - Multi-Location - Bills of Material - Reporting/Analytics - Customizable Reports - Visual Analytics - Business Intelligence **HR** - Payroll - Workforce Management - Time & Attendance **Revenue** - Revenue Types - Revenue Allocation - Scheduling **Generative AI** - AI Text Generation - AI Text Summarization **Payroll** - Direct Deposit - Check/W-2 Printing - Tax Calculation - Reporting and Dashboards **Agentic AI - Mixed Mode ERP** - Adaptive Learning - Proactive Assistance - Decision Making **AI** - Data Extraction - Invoice Processing - Expense Management - Fraud Detection - Tax Compliance - Support Chatbots - Bank Reconciliations - Report Generation - Customizable Alerts - Predictive Analytics - Receipt Management - Workflow Management - Payroll Management - Sales Tax Management - Audit Management - Tax Management - Fixed Asset Management - Reporting/Analytics - Order Management - Sales Order Management - Cash Flow Management - Cash Management - Real-Time Data - Vendor Management - Credit Card Processing - Financial Consolidation & Close Management - Transaction Management **Mobile Applications - Accounting** - Cloud Integration - Notifications - UI - Offline - Expense Tracking - Invoice Management - Compliance Management - Inventory Tracking - Inventory Management - Financial Management - Activity Tracking - Document Management - Compliance Tracking - Notes Management **Agentic AI - Accounting** - Autonomous Task Execution **Additional Functionality** - Multi-Location - Generative AI - Accounts Payable - Fund Accounting - Quotes/Estimates - Approval Process Control - AI Copilot - Chart of Accounts - Project Accounting - Encryption - Accounts Receivable - Recurring/Subscription Billing - Billing & Invoicing - Reminders - Multi-Currency - Access Controls/Permissions - Income & Balance Sheet - Data Security - General Ledger - Currency Conversion - Customizable Templates - Accounting - Estimating - Reporting & Statistics - Financial Analysis - Transaction History - Expense Claims - Document Storage - SSL Security - Categorization/Grouping - Automatic Billing - Purchasing & Receiving - Customer Database - For Distributors - Bills of Material - Financial Data Protection - Inventory Control - AI/Machine Learning - Mobile App - Client Portal - For CPA Firms - Remote Access/Control - Cash Flow Analysis - Performance Metrics - Multi-Company - For Small Businesses ## Top Microsoft Dynamics 365 Supply Chain Management Alternatives - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - 4.4/5.0 (945 reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - 4.2/5.0 (864 reviews) - [Kinetic](https://www.g2.com/products/epicor-kinetic/reviews) - 3.9/5.0 (722 reviews)