1. [Home](https://www.g2.com/) 2. ... 3. [CRM Software](https://www.g2.com/categories/crm) 4. [Dynamics 365 Sales Discussions](https://www.g2.com/products/dynamics-365-sales/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") ](/products/dynamics-365-sales/reviews) [ Dynamics 365 Sales ](/products/dynamics-365-sales/reviews) (1,623)3.8/5 Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA). Show More * * * ### 33 Discussions ### 37 Participants ### 12.0 Nps Score Already have Dynamics 365 Sales? ### All Dynamics 365 Sales Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments RH Loading... [Roshan H.](https://www.g2.com/users/1a573208-ea52-44d3-ab3c-4a6e0301bd52 "Roshan H.") • almost 7 years ago controller controller More Options - [ # Is there a faster way to add attachments to a record? ](/discussions/15120-is-there-a-faster-way-to-add-attachments-to-a-record) Is there a way to upload documents (e.g. emails, PDF, excel files) to a specific record by dragging and dropping it into the browser window? [ CRM Software ](https://www.g2.com/tags/crm-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.&title=Dynamics+365+Sales+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Dynamics+365+Sales+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Dynamics+365+Sales+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3%0aAsk+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.) 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[Edward M.](https://www.g2.com/users/dc643090-c6c5-49b6-b9f5-0b843e133c62 "Edward M.") • about 12 years ago Postgraduate Researcher at NUI Maynooth Postgraduate Researcher at NUI Maynooth More Options - [ # What is Microsoft Dynamics CRM competitive advantage? ](/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) To establish competitive advantage [ CRM Software ](https://www.g2.com/tags/crm-software) * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.&title=Dynamics+365+Sales+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Dynamics+365+Sales+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Dynamics+365+Sales+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3%0aAsk+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Dynamics+365+Sales+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3%0aAsk+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") G2 Verified User in Mechanical or Industrial Engineering • almost 7 years ago Student at Kenyatta University Student at Kenyatta University More Options - [ # will microsoft dynamics undergo more repackages ](/discussions/16170-will-microsoft-dynamics-undergo-more-repackages) my question is based on the modifications of CRM applications [ CRM Software ](https://www.g2.com/tags/crm-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.&title=Dynamics+365+Sales+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Dynamics+365+Sales+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Dynamics+365+Sales+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3%0aAsk+Dynamics+365+Sales+questions+and+get+answers+from+expert+users+in+our+Dynamics+365+Sales+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/dynamics-365-sales/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Product Avatar Image") ### Have you used Dynamics 365 Sales before? Answer a few questions to help the Dynamics 365 Sales community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmicrosoft-dynamics-365-sales%2Fdiscuss%3Fpage%3D3%26small_ask%3Ddynamics-365-sales) No ## Top Contributors in Dynamics 365 Sales 1 ![Edward M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward M.") EM Loading... ### [Edward M.](https://www.g2.com/users/dc643090-c6c5-49b6-b9f5-0b843e133c62 "Edward M.") Postgraduate Researcher 1 pt 2 ![Barry M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barry M.") 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