Streamlining financial reporting, AP and AR processes, and housing the complete set of business data from banking to purchasing in one location. It also allowed my company to improve process times since the software is cloud based and our previous software was local server based.
I really appreciate the fact that the software and interface are frequently updated and the updates are automatically available to all users and already included in the licensing costs.
I dislike the lack of customization available, especially within the financial reports. It can be very challenging to get detailed data organized and exported in ways that best suit our individual needs. This made it necessary for us to purchase an add on reporting program.
My only recommendation would be to ensure that test environments are available prior to purchase and that all employees thoroughly work through the system to help determine the level of capability it provides based on individual business needs.
The largest problems we set out to resolve were the speed of software operations since our business is rapidly growing, and we needed a system that could support all accounting and finance functions of multiple practices. Both of these problems were solved with Dynamics and we have been able to implement standard reporting processes across the entire business as well as improve our month end closing timeline.