# Top 10 Dynamics 365 Customer Voice Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 17 Looking for alternatives or competitors to Dynamics 365 Customer Voice? Experience Management Software is a widely used technology, and many people are seeking innovative, secure software solutions with multiple branding support, ai text generation, and ai text summarization. Other important factors to consider when researching alternatives to Dynamics 365 Customer Voice include integration and user interface. The best overall Dynamics 365 Customer Voice alternative is Qualtrics Customer Experience. Other similar apps like Dynamics 365 Customer Voice are Medallia Customer Experience, AskNicely, Gainsight Customer Success, and Forsta. Dynamics 365 Customer Voice alternatives can be found in [Experience Management Software](https://www.g2.com/categories/experience-management) but may also be in [Survey Software](https://www.g2.com/categories/survey) or [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management). ## Best Paid & Free Alternatives to Dynamics 365 Customer Voice - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) ## Top 10 Alternatives to Dynamics 365 Customer Voice Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Dynamics 365 Customer Voice stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer & Network Security, and Marketing and Advertising, and find the best product for your business. ### 1. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) By Qualtrics **Average Rating:** 4.3/5 **Total Reviews:** 751 With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform. Reviewers say compared to Dynamics 365 Customer Voice, Qualtrics Customer Experience is: - More expensive Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Qualtrics Customer Experience](https://www.g2.com/compare/dynamics-365-customer-voice-vs-qualtrics-customer-experience) **Compare Qualtrics Customer Experience with other alternatives:** - [Qualtrics Customer Experience vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Forsta](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs SurveySparrow](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveysparrow) - [Qualtrics Customer Experience vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Reputation](https://www.g2.com/compare/qualtrics-customer-experience-vs-reputation) - [Qualtrics Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research) ### 2. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) By Medallia **Average Rating:** 4.5/5 **Total Reviews:** 210 Medallia's feedback management products are built on technology that's designed to capture users' attention, make solutions clear and motivate employees to act. Reviewers say compared to Dynamics 365 Customer Voice, Medallia Customer Experience is: - More expensive - Easier to do business with - Better at meeting requirements Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Medallia Customer Experience](https://www.g2.com/compare/dynamics-365-customer-voice-vs-medallia-customer-experience) **Compare Medallia Customer Experience with other alternatives:** - [Medallia Customer Experience vs Qualtrics Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) - [Medallia Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience) - [Medallia Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-medallia-customer-experience) - [Medallia Customer Experience vs Forsta](https://www.g2.com/compare/forsta-vs-medallia-customer-experience) - [Medallia Customer Experience vs SurveySparrow](https://www.g2.com/compare/medallia-customer-experience-vs-surveysparrow) - [Medallia Customer Experience vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) - [Medallia Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-medallia-customer-experience) - [Medallia Customer Experience vs Reputation](https://www.g2.com/compare/medallia-customer-experience-vs-reputation) - [Medallia Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) ### 3. [AskNicely](https://www.g2.com/products/asknicely/reviews) By AskNicely **Average Rating:** 4.7/5 **Total Reviews:** 1,050 The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework. Reviewers say compared to Dynamics 365 Customer Voice, AskNicely is: - Easier to do business with - Better at support - More usable Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs AskNicely](https://www.g2.com/compare/asknicely-vs-dynamics-365-customer-voice) **Compare AskNicely with other alternatives:** - [AskNicely vs Qualtrics Customer Experience](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience) - [AskNicely vs Medallia Customer Experience](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience) - [AskNicely vs Gainsight Customer Success](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success) - [AskNicely vs Forsta](https://www.g2.com/compare/asknicely-vs-forsta) - [AskNicely vs SurveySparrow](https://www.g2.com/compare/asknicely-vs-surveysparrow) - [AskNicely vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/asknicely-vs-inmoment-experience-improvement-xi-platform) - [AskNicely vs Birdeye](https://www.g2.com/compare/asknicely-vs-birdeye) - [AskNicely vs Reputation](https://www.g2.com/compare/asknicely-vs-reputation) - [AskNicely vs Qualtrics Market Research](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) ### 4. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,747 Gainsight CS is a complete Customer Success Platform. Reviewers say compared to Dynamics 365 Customer Voice, Gainsight Customer Success is: - Easier to do business with - More expensive Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Gainsight Customer Success](https://www.g2.com/compare/dynamics-365-customer-voice-vs-gainsight-customer-success) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs Qualtrics Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) - [Gainsight Customer Success vs Medallia Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-medallia-customer-experience) - [Gainsight Customer Success vs AskNicely](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success) - [Gainsight Customer Success vs Forsta](https://www.g2.com/compare/forsta-vs-gainsight-customer-success) - [Gainsight Customer Success vs SurveySparrow](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow) - [Gainsight Customer Success vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/gainsight-customer-success-vs-inmoment-experience-improvement-xi-platform) - [Gainsight Customer Success vs Birdeye](https://www.g2.com/compare/birdeye-vs-gainsight-customer-success) - [Gainsight Customer Success vs Reputation](https://www.g2.com/compare/gainsight-customer-success-vs-reputation) - [Gainsight Customer Success vs Qualtrics Market Research](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research) ### 5. [Forsta](https://www.g2.com/products/forsta/reviews) By Forsta **Average Rating:** 4.2/5 **Total Reviews:** 335 Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more. Reviewers say compared to Dynamics 365 Customer Voice, Forsta is: - More expensive Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Forsta](https://www.g2.com/compare/dynamics-365-customer-voice-vs-forsta) **Compare Forsta with other alternatives:** - [Forsta vs Qualtrics Customer Experience](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) - [Forsta vs Medallia Customer Experience](https://www.g2.com/compare/forsta-vs-medallia-customer-experience) - [Forsta vs AskNicely](https://www.g2.com/compare/asknicely-vs-forsta) - [Forsta vs Gainsight Customer Success](https://www.g2.com/compare/forsta-vs-gainsight-customer-success) - [Forsta vs SurveySparrow](https://www.g2.com/compare/forsta-vs-surveysparrow) - [Forsta vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/forsta-vs-inmoment-experience-improvement-xi-platform) - [Forsta vs Birdeye](https://www.g2.com/compare/birdeye-vs-forsta) - [Forsta vs Reputation](https://www.g2.com/compare/forsta-vs-reputation) - [Forsta vs Qualtrics Market Research](https://www.g2.com/compare/forsta-vs-qualtrics-market-research) ### 6. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) By SurveySparrow Inc. **Average Rating:** 4.4/5 **Total Reviews:** 2,066 SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Reviewers say compared to Dynamics 365 Customer Voice, SurveySparrow is: - Easier to do business with - More usable - Better at support Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs SurveySparrow](https://www.g2.com/compare/dynamics-365-customer-voice-vs-surveysparrow) **Compare SurveySparrow with other alternatives:** - [SurveySparrow vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveysparrow) - [SurveySparrow vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-surveysparrow) - [SurveySparrow vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveysparrow) - [SurveySparrow vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-surveysparrow) - [SurveySparrow vs Forsta](https://www.g2.com/compare/forsta-vs-surveysparrow) - [SurveySparrow vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveysparrow) - [SurveySparrow vs Birdeye](https://www.g2.com/compare/birdeye-vs-surveysparrow) - [SurveySparrow vs Reputation](https://www.g2.com/compare/reputation-vs-surveysparrow) - [SurveySparrow vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-surveysparrow) ### 7. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) By PG Forsta **Average Rating:** 4.7/5 **Total Reviews:** 319 InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Reviewers say compared to Dynamics 365 Customer Voice, InMoment Experience Improvement (XI) Platform is: - Easier to do business with - More usable - Better at meeting requirements Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/dynamics-365-customer-voice-vs-inmoment-experience-improvement-xi-platform) **Compare InMoment Experience Improvement (XI) Platform with other alternatives:** - [InMoment Experience Improvement (XI) Platform vs Qualtrics Customer Experience](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) - [InMoment Experience Improvement (XI) Platform vs Medallia Customer Experience](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) - [InMoment Experience Improvement (XI) Platform vs AskNicely](https://www.g2.com/compare/asknicely-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs Forsta](https://www.g2.com/compare/forsta-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs SurveySparrow](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveysparrow) - [InMoment Experience Improvement (XI) Platform vs Birdeye](https://www.g2.com/compare/birdeye-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs Reputation](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-reputation) - [InMoment Experience Improvement (XI) Platform vs Qualtrics Market Research](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ### 8. [Birdeye](https://www.g2.com/products/birdeye/reviews) By Birdeye **Average Rating:** 4.7/5 **Total Reviews:** 4,150 Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Reviewers say compared to Dynamics 365 Customer Voice, Birdeye is: - Easier to do business with - Better at support - Better at meeting requirements Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Birdeye](https://www.g2.com/compare/birdeye-vs-dynamics-365-customer-voice) **Compare Birdeye with other alternatives:** - [Birdeye vs Qualtrics Customer Experience](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience) - [Birdeye vs Medallia Customer Experience](https://www.g2.com/compare/birdeye-vs-medallia-customer-experience) - [Birdeye vs AskNicely](https://www.g2.com/compare/asknicely-vs-birdeye) - [Birdeye vs Gainsight Customer Success](https://www.g2.com/compare/birdeye-vs-gainsight-customer-success) - [Birdeye vs Forsta](https://www.g2.com/compare/birdeye-vs-forsta) - [Birdeye vs SurveySparrow](https://www.g2.com/compare/birdeye-vs-surveysparrow) - [Birdeye vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/birdeye-vs-inmoment-experience-improvement-xi-platform) - [Birdeye vs Reputation](https://www.g2.com/compare/birdeye-vs-reputation) - [Birdeye vs Qualtrics Market Research](https://www.g2.com/compare/birdeye-vs-qualtrics-market-research) ### 9. [Reputation](https://www.g2.com/products/reputation/reviews) By Reputation **Average Rating:** 4.5/5 **Total Reviews:** 2,469 Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Reviewers say compared to Dynamics 365 Customer Voice, Reputation is: - Better at meeting requirements - Easier to do business with - More usable Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Reputation](https://www.g2.com/compare/dynamics-365-customer-voice-vs-reputation) **Compare Reputation with other alternatives:** - [Reputation vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-reputation) - [Reputation vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-reputation) - [Reputation vs AskNicely](https://www.g2.com/compare/asknicely-vs-reputation) - [Reputation vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-reputation) - [Reputation vs Forsta](https://www.g2.com/compare/forsta-vs-reputation) - [Reputation vs SurveySparrow](https://www.g2.com/compare/reputation-vs-surveysparrow) - [Reputation vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-reputation) - [Reputation vs Birdeye](https://www.g2.com/compare/birdeye-vs-reputation) - [Reputation vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-reputation) ### 10. [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) By Qualtrics **Average Rating:** 4.4/5 **Total Reviews:** 3,017 Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever. Reviewers say compared to Dynamics 365 Customer Voice, Qualtrics Market Research is: - Better at meeting requirements - Easier to do business with Categories in common with Dynamics 365 Customer Voice: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Dynamics 365 Customer Voice vs Qualtrics Market Research](https://www.g2.com/compare/dynamics-365-customer-voice-vs-qualtrics-market-research) **Compare Qualtrics Market Research with other alternatives:** - [Qualtrics Market Research vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research) - [Qualtrics Market Research vs Medallia Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) - [Qualtrics Market Research vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) - [Qualtrics Market Research vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research) - [Qualtrics Market Research vs Forsta](https://www.g2.com/compare/forsta-vs-qualtrics-market-research) - [Qualtrics Market Research vs SurveySparrow](https://www.g2.com/compare/qualtrics-market-research-vs-surveysparrow) - [Qualtrics Market Research vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) - [Qualtrics Market Research vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-market-research) - [Qualtrics Market Research vs Reputation](https://www.g2.com/compare/qualtrics-market-research-vs-reputation) --- ## Dynamics 365 Customer Voice Alternatives FAQs ### How does Microsoft Dynamics 365 Customer Voice compare to Qualtrics Customer Experience? According to G2, [Microsoft Dynamics 365 Customer Voice](https://www.g2.com/products/dynamics-365-customer-voice/reviews) holds a higher average rating of 4.5/5 from 17 reviews compared to [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) which has a 4.3/5 rating from 751 reviews. Microsoft Dynamics 365 Customer Voice scores higher across key usability dimensions: it leads by 0.4 points in Easier to Set Up (9.0 vs 7.6), 0.9 points in More Usable (8.8 vs 8.4), 0.9 points in Easier to Administer (8.8 vs 7.9), and 0.2 points in Better at Meeting Requirements (8.7 vs 8.6). Both products tie at 8.5 for Easier to Do Business With, with Microsoft slightly ahead in Better at Support by 0.2 points (8.7 vs 8.5). Sentiment analysis reveals that Microsoft Dynamics 365 Customer Voice is praised for ease of use and intuitive design, with 4 mentions highlighting these strengths. Qualtrics Customer Experience, with 18 mentions, is also recognized for ease of use but stands out with 14 mentions of strong analytics, 9 mentions of insights generation, and 9 mentions of reporting capabilities. However, Qualtrics faces challenges with complexity, a steep learning curve, and higher pricing, noted in 7, 5, and 6 reviews respectively. Microsoft Dynamics 365 Customer Voice users report occasional delays in analytics and pricing concerns but fewer issues overall. Overall, Microsoft Dynamics 365 Customer Voice offers superior ease of setup, administration, and usability, while Qualtrics Customer Experience provides deeper analytics and reporting features but with increased complexity and cost. Buyers seeking a more intuitive, integrated survey solution may prefer Microsoft Dynamics 365 Customer Voice, whereas those needing advanced analytics and customization might opt for Qualtrics Customer Experience. ### What are the best alternatives to Microsoft Dynamics 365 Customer Voice? Top alternatives include [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) (4.3/5 stars, 751 reviews), [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) (4.5/5 stars, 206 reviews), [AskNicely](https://www.g2.com/products/asknicely/reviews) (4.7/5 stars, 1050 reviews), and [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) (4.5/5 stars, 1737 reviews). These alternatives offer stronger ease of administration, better customer support, enhanced usability, and more comprehensive feature sets. ### What features do alternatives offer that Microsoft Dynamics 365 Customer Voice does not? Microsoft Dynamics 365 Customer Voice lacks built-in customer sentiment analysis and has limited integration options outside the Microsoft ecosystem, such as with Google platforms. It also has reported issues with interface customization, survey response volume pricing complexity, and occasional performance delays. ### Which Experience Management tools do reviewers recommend instead of Microsoft Dynamics 365 Customer Voice? Reviewers recommend [AskNicely](https://www.g2.com/products/asknicely/reviews) for its superior ease of administration, customer support, and usability, with 28 mentions of ease of use and 18 of customer support. [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) is praised for better meeting requirements and ease of doing business, supported by 15 mentions of feedback management and 13 of ease of use. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) is noted for its comprehensive customer success platform with 302 mentions of ease of use and 158 of centralized information. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) is valued for advanced analytics and insights generation, with 18 mentions of ease of use and 14 of analytics, despite a steeper learning curve and higher cost. ### Why do users choose Qualtrics Customer Experience over Microsoft Dynamics 365 Customer Voice? Users choose [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) over Microsoft Dynamics 365 Customer Voice primarily for its advanced analytics and reporting capabilities, as evidenced by 14 mentions praising analytics and 9 mentions highlighting reporting and insights generation. Qualtrics enables highly customized surveys with advanced logic, segmentation, and targeting, supporting complex use cases and multi-channel feedback collection, which appeals to organizations focused on data-driven experience management. Additionally, Qualtrics offers extensive integration options, including APIs and native connectors, facilitating flexible data import/export and seamless connection with CRM and support tools. This flexibility is cited in 7 mentions of integrations and 5 mentions of platform flexibility. The platform's ability to combine structured survey data with unstructured feedback at scale, along with AI-powered features like Text iQ and Stats iQ, provides actionable insights that drive customer experience improvements. Despite its complexity and higher cost noted in 7 and 6 reviews respectively, users value Qualtrics for its depth, scalability, and comprehensive customer experience management capabilities. Organizations requiring sophisticated survey logic, detailed analytics, and multi-departmental deployment choose Qualtrics for its robust feature set and strong support infrastructure, which outweigh the steeper learning curve and investment. ## Explore Articles - [Best-rated RPA service for IT consulting firms](https://www.g2.com/discussions/best-rated-rpa-service-for-it-consulting-firms) - [Which fleet management software integrates well with GPS](https://www.g2.com/discussions/which-fleet-management-software-integrates-well-with-gps) - [Top onboarding tools for small business sales teams](https://www.g2.com/discussions/top-onboarding-tools-for-small-business-sales-teams) - [What is the best PDF editor for document collaboration?](https://www.g2.com/discussions/what-is-the-best-pdf-editor-for-document-collaboration) - [Best webinar software for small businesses](https://www.g2.com/discussions/best-webinar-software-for-small-business) - [What is the most reliable social media management tool for enterprises?](https://www.g2.com/discussions/what-is-the-most-reliable-social-media-management-tool-for-enterprises) ## Spotlight Categories - [Third Party & Supplier Risk Management Software](https://www.g2.com/categories/third-party-supplier-risk-management) - [Integration Platform as a Service (iPaaS) Solutions](https://www.g2.com/categories/ipaas) - [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)