--- title: Microsoft Dynamics 365 Connector Reviews meta\_title: 'Microsoft Dynamics 365 Connector Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 24 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Connector works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 24 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Microsoft Dynamics 365 Connector Reviews & Product Details The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent. * * * Seller [Softphone.it](https://www.g2.com/sellers/softphone-it) Discussions [Microsoft Dynamics 365 Connector Community](https://www.g2.com/products/microsoft-dynamics-365-connector/discuss) Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/microsoft-dynamics-365-connector/competitors/alternatives) ## User Insights Average based on 24 real user reviews. [Log in to unlock pricing and user insights](/login) SG Sagar G. Small-Business (50 or fewer emp.) 12/29/2023 "MDC - Review" 5/5 What do you like best about Microsoft Dynamics 365 Connector? Microsoft offers Dynamics 365, an excellent programme for managing your business. Being a part of Microsft isreally benificial because it gets integrated with other MS office application. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? there is nothing which i dislike, when you will use this product you will love it Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? The software is good and user friendly and my entire team always happy to have this product. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Small-Business (50 or fewer emp.) 12/29/2023 "Good CRM operations" 4.5/5 What do you like best about Microsoft Dynamics 365 Connector? Dynamics proved invaluable for streamlining our support and CRM operations. Its user-friendly interface in handling case statuses and efficiently addressing issues significantly elevated our responsiveness to customer inquiries, resulting in heightened satisfaction levels. The software has proven to be an exceptional asset for our accounting office, with the trustworthy Microsoft brand consistently delivering optimal results and providing excellent customer support. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? It takes some training to get up to speed on all functions. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? interconnected CRM, ERP, and productivity Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sagar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar S.") SS Sagar S. Area Service manager Consumer Electronics Mid-Market (51-1000 emp.) 1/2/2024 "Dynamics connector is the best way to brings the dynamics CRM to inbox" 4.5/5 What do you like best about Microsoft Dynamics 365 Connector? It includes sender information like email, phone number Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? I don't think so that there's anything to dislike about the dynamics connector Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? It's helpful in getting the information of the sender Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JD julie d. Mid-Market (51-1000 emp.) 10/24/2023 "Its a good tool for any leads for sales" 3.5/5 What do you like best about Microsoft Dynamics 365 Connector? Especially for different locations inquiries on Salesforce which populates information such as phone#, email address, and other helpful information for the Region Managers to be more agile. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? The interface of data isnt very user friendly and to make a report out of the data becomes challenging. To customize the data, its a bit expensive. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? it helps populating valuable information on opportunities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![sameera r.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sameera r.") SR sameera r. Team Lead - ERP Support Small-Business (50 or fewer emp.) 3/30/2023 "Behavior" 3/5 What do you like best about Microsoft Dynamics 365 Connector? improve customer relationships, and customer experience, increase productivity and sales Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? Lack of Transparency. Microsoft does a great job with documentation and communicating with its audience. ... Cost. ... Complexity. ... Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? it makes communicating internally, as well as with customers, much easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Muhammad Hammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Hammad S.") MS Muhammad Hammad S. Associate Consultant Small-Business (50 or fewer emp.) 2/17/2023 "Microsoft Dynamics connector G2" 3.5/5 What do you like best about Microsoft Dynamics 365 Connector? This connector will be helpful for all customers to provide that solutions to users that they are experiencing. It will also better customer service. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? I think its a best for connector to provide a better solutions to users. So, not disliking anything about that. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? It will be used in improving the customer service. And is also increased the productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/17/2023 "Stephanie's Review" 5/5 What do you like best about Microsoft Dynamics 365 Connector? All of my information comes in to help me get the whole picture of my customer at a given time. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? I currently do not have any complaints or dislikes Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? Microsoft Dynamics 365 is bringing data over to fill in vital information we need to do our job on a daily basis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Enterprise (\> 1000 emp.) 3/11/2022 "An usefull tool for Cloud storage" 3.5/5 What do you like best about Microsoft Dynamics 365 Connector? Its simple enought to use interface, its simple but very comprehensive. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? At the time of writing this reviews i really have no complaints pertaining the tool. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? It have allow my team to be connected even when working from home. Review collected by and hosted on G2.com. Show More 7/26/2022 Validated ReviewerIncentivizedSource: G2 invite ![Abbas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abbas B.") AB Abbas B. Functional Consultant Small-Business (50 or fewer emp.) 3/3/2022 "To stay connected with your customers." 5/5 What do you like best about Microsoft Dynamics 365 Connector? It helps in to filter out records. We can easily access to multiple records. We can filter out actuve connections and non-active connection. It helps us to work efficiently. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? When we connect it with power apps it requires licenses. The environment is limited to devices. When it comes to power apps it should be easy accessible to all devices Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? We are working on bar codes scanner for our customers. By using power apps and connector. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ahemad H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahemad H.") AH Ahemad H. System Consultant Small-Business (50 or fewer emp.) 12/26/2021 "Link between outlook, calendar and dynamics365" 4.5/5 What do you like best about Microsoft Dynamics 365 Connector? Ms dynamics connector connect all mails and meeting and dynamics. Integration is so easy. This can used in any browser and also in mobile device. Automatically synchronize calendar items from Outlook to CRM. Review collected by and hosted on G2.com. What do you dislike about Microsoft Dynamics 365 Connector? As such I feel there no reason to dislike Microsoft dynamics connector. Yeah but, It is very costly for the user. Review collected by and hosted on G2.com. What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you? I am the new user to the microsoft dynamics connector. This connects everything at once place that is the best part of it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Microsoft Dynamics 365 Connector? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Microsoft Dynamics 365 Connector ](https://www.g2.com/products/microsoft-dynamics-365-connector/discussions/new) GU Guest User What is Microsoft Dynamics 365 Connector used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for) GU Guest User What is Microsoft Dynamics Connector used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for) [ View all Discussions ](https://www.g2.com/products/microsoft-dynamics-365-connector/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/microsoft-dynamics-365-connector/pricing) ## Work at Softphone.it? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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