--- title: Microsoft Dynamics 365 Connector Reviews meta_title: 'Microsoft Dynamics 365 Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 24 reviews by the users' company size, role or industry to find out how Microsoft Dynamics 365 Connector works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 24 scale: '5' date_modified: '2026-08-07' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Microsoft Dynamics 365 Connector Reviews **Vendor:** Softphone.it **Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) **Average Rating:** 4.2/5.0 **Total Reviews:** 24 ## About Microsoft Dynamics 365 Connector The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent. ## Microsoft Dynamics 365 Connector Reviews ### 1. Microsoft Dynamics Connector Is a Reliable and Accurate Connector for CRM, Outlook and Other Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Renato B. | Chief Finacial Officer, Research, Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** Microsoft Dynamics Connector has been a powerful connector that makes our works easier and boosts flexibility. Microsoft Dynamics Connector is fast in processing and fulfilling placed orders. Increased efficiency on performance. Excellent customer service. It's easy, simple to use and implement. Provides room for integration and customization to accommodate dynamics in business processes. **What do you dislike about Microsoft Dynamics 365 Connector?** Microsoft Dynamics Connector has been so powerful. The software workability is beyond expectations. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** This software has enabled fast,timely and effective order processing and fulfilment. It has been powerful and simple to manage. ### 2. Improves the way manage customer data **Rating:** 4.5/5.0 stars **Reviewed by:** Kowsalya S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** This connector allow me to integrate and view the customer records in multiple products like outlook, calendar and CRM. Even I don't need to depend on desktop as it works with any browser and mobile. In simple words Dynamics Connector give extra edge to your office 365 product. **What do you dislike about Microsoft Dynamics 365 Connector?** The licencing cost is more and initially I felt complex to maintain lead details but over time it was fine. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** The customer data synching between CRM, calendar and mailbox was time consuming task but after the implementation of Dynamics Connector it become easier as it automatically synchronice with the CRM. ### 3. Microsoft Dynamic Connector: Best Tool for Manage Data **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** The Microsoft Dynamics Connector allows to Integrate allows to integrate multiple products like calender,outlook. This tool is very easy to createrules for messages. **What do you dislike about Microsoft Dynamics 365 Connector?** Nothing to dislike about this product however license is more, but this can not be consider as dislike as this is negligible and this tool is very useful **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It was very time-consuming for data sync between Calender and outlook, but after using Microsoft dynamic connector it automatically sunc data. and it is simplifies the workload ### 4. Connector Simplifies Workflow for our CS and Sales Ops **Rating:** 4.5/5.0 stars **Reviewed by:** Peter B. | Director of Logistics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** Easy to create rules for message, email and lead filtering and directing to different points of contact on our teams. Helped streamline setting up new meetings with clients and create simple email templates for our different teams to use to streamline their work days. **What do you dislike about Microsoft Dynamics 365 Connector?** Some challenges with email and image formatting and sending attachments to customers and clients. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** Simplifying workloads especially on the email front for our customer service and sales teams. ### 5. Unleashing Connectivity with the Microsoft Dynamics Connector **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam S. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** It provides customization options, allowing businesses to tailor the integration to meet their specific needs. **What do you dislike about Microsoft Dynamics 365 Connector?** In some cases, there are performance issues such as slow synchronization or delays in data updates between connected systems, impacting the overall efficiency of operations. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It allows for the automation of workflows between Dynamics CRM and other systems, reducing manual intervention and improving overall operational efficiency. ### 6. MDC - Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sagar G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** Microsoft offers Dynamics 365, an excellent programme for managing your business. Being a part of Microsft isreally benificial because it gets integrated with other MS office application. **What do you dislike about Microsoft Dynamics 365 Connector?** there is nothing which i dislike, when you will use this product you will love it **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** The software is good and user friendly and my entire team always happy to have this product. ### 7. Good CRM operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** Dynamics proved invaluable for streamlining our support and CRM operations. Its user-friendly interface in handling case statuses and efficiently addressing issues significantly elevated our responsiveness to customer inquiries, resulting in heightened satisfaction levels. The software has proven to be an exceptional asset for our accounting office, with the trustworthy Microsoft brand consistently delivering optimal results and providing excellent customer support. **What do you dislike about Microsoft Dynamics 365 Connector?** It takes some training to get up to speed on all functions. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** interconnected CRM, ERP, and productivity ### 8. Dynamics connector is the best way to brings the dynamics CRM to inbox **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar S. | Area Service manager, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Microsoft Dynamics 365 Connector?** It includes sender information like email, phone number **What do you dislike about Microsoft Dynamics 365 Connector?** I don't think so that there's anything to dislike about the dynamics connector **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** It's helpful in getting the information of the sender ### 9. Stephanie's Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Microsoft Dynamics 365 Connector?** All of my information comes in to help me get the whole picture of my customer at a given time. **What do you dislike about Microsoft Dynamics 365 Connector?** I currently do not have any complaints or dislikes **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** Microsoft Dynamics 365 is bringing data over to fill in vital information we need to do our job on a daily basis. ### 10. To stay connected with your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Abbas B. | Functional Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** It helps in to filter out records. We can easily access to multiple records. We can filter out actuve connections and non-active connection. It helps us to work efficiently. **What do you dislike about Microsoft Dynamics 365 Connector?** When we connect it with power apps it requires licenses. The environment is limited to devices. When it comes to power apps it should be easy accessible to all devices **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** We are working on bar codes scanner for our customers. By using power apps and connector. ### 11. Link between outlook, calendar and dynamics365 **Rating:** 4.5/5.0 stars **Reviewed by:** Ahemad H. | System Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Microsoft Dynamics 365 Connector?** Ms dynamics connector connect all mails and meeting and dynamics. Integration is so easy. This can used in any browser and also in mobile device. Automatically synchronize calendar items from Outlook to CRM. **What do you dislike about Microsoft Dynamics 365 Connector?** As such I feel there no reason to dislike Microsoft dynamics connector. Yeah but, It is very costly for the user. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** I am the new user to the microsoft dynamics connector. This connects everything at once place that is the best part of it. ### 12. The Connect which never stops connecting **Rating:** 4.5/5.0 stars **Reviewed by:** Nadeemur Rehman C. | Product Excellency Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** The option to connect with any product to do 2-way integration **What do you dislike about Microsoft Dynamics 365 Connector?** we still dot net framework to use the application. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** We have integrated the system with onsite POS applications. ### 13. The one of the best connector. **Rating:** 4.5/5.0 stars **Reviewed by:** Nadeemur Rehman C. | Director of Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about Microsoft Dynamics 365 Connector?** The option to connect with any application. **What do you dislike about Microsoft Dynamics 365 Connector?** Need Dot net frame to work with and also low on performance. **What problems is Microsoft Dynamics 365 Connector solving and how is that benefiting you?** We have integrated the ERP with POS machines. ## Microsoft Dynamics 365 Connector Discussions - [What is Microsoft Dynamics Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-connector-used-for) - [What is Microsoft Dynamics 365 Connector used for?](https://www.g2.com/discussions/what-is-microsoft-dynamics-365-connector-used-for) - [View Microsoft Dynamics 365 Connector pricing details and edition comparison](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A57%3A39+-0500&secure%5Bsession_id%5D=8cd25b0a-68f2-422e-a61a-edaef70793f6&secure%5Btoken%5D=31021a87e1fc4da4822c67ec7b4797990936b9f93a1d30d9d7e5ca415e460f52&format=llm_user) ## Microsoft Dynamics 365 Connector Features **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Microsoft Dynamics 365 Connector Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [Appian](https://www.g2.com/products/appian/reviews) - 4.5/5.0 (437 reviews)