Micro Focus ZENworks Service Desk


Micro Focus Service Desk is a complete service management solution that allows to easily monitor and solve services issues so that there is minimal disruption to the organization.

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Micro Focus ZENworks Service Desk Reviews

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Micro Focus Service Desk review by User in Financial Services
User in Financial Services
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"great resource for IT"

What do you like best?

The system lets us employees submit service requests in a central location, and it takes a lot of the "running around" out of the equation. If we use it right, then the amount of time that we spend having to deal with IT problems is greatly dimisned, and that means that I am much more productive.

What do you dislike?

Well, it's a really good product, lots of good features, but I think that The learning curve is a little steeper than I would like, but once you get it down it's really intuitive. I would like it see it be a touch more user friendly.

Recommendations to others considering the product:

I would just be sure that you actually use it instead of trying to call IT, because that really just clogs up the system. I've noticed that they are much faster responding to my problems when I use the Microfocus service desk and not just try to call them and troubleshoot things.

What problems are you solving with the product? What benefits have you realized?

The problems that I solved i guess are that we have a centralized location where we have a productive, responsive service environment that gets our problems solved faster. More time doing stuff I need to do and less time worrying about IT problems. I guess I don't have a lot of IT problems, but this helps it go faster regardless.

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Micro Focus Service Desk review by deb c.
deb c.
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"Useful Tool for Business"

What do you like best?

The windows are easy to navigate and its designed to help any business

What do you dislike?

It gives too many options for the inexperienced user

Recommendations to others considering the product:

I think its very useful

What problems are you solving with the product? What benefits have you realized?

I can project useful financial models based on business sales

What Service Desk solution do you use?

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