Micro Focus ZENworks Service Desk Reviews & Product Details


What is Micro Focus ZENworks Service Desk?

Micro Focus Service Desk is a complete service management solution that allows to easily monitor and solve services issues so that there is minimal disruption to the organization.

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Micro Focus ZENworks Service Desk Profile Details

Micro Focus ZENworks Service Desk Profile Details

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Vendor
Micro Focus
Company Website
Year Founded
1976
Total Revenue (USD mm)
4,754
HQ Location
Newbury, United Kingdom
Ownership
LSE: MCRO
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
9,284
Twitter
@microfocus
Twitter Followers
40,341
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Micro Focus ZENworks Service Desk Reviews

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1-2 of 2 total Micro Focus Service Desk reviews

Micro Focus ZENworks Service Desk Reviews

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1-2 of 2 total Micro Focus Service Desk reviews
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"great resource for IT"

What do you like best?

The system lets us employees submit service requests in a central location, and it takes a lot of the "running around" out of the equation. If we use it right, then the amount of time that we spend having to deal with IT problems is greatly dimisned, and that means that I am much more productive.

What do you dislike?

Well, it's a really good product, lots of good features, but I think that The learning curve is a little steeper than I would like, but once you get it down it's really intuitive. I would like it see it be a touch more user friendly.

Recommendations to others considering the product:

I would just be sure that you actually use it instead of trying to call IT, because that really just clogs up the system. I've noticed that they are much faster responding to my problems when I use the Microfocus service desk and not just try to call them and troubleshoot things.

What problems are you solving with the product? What benefits have you realized?

The problems that I solved i guess are that we have a centralized location where we have a productive, responsive service environment that gets our problems solved faster. More time doing stuff I need to do and less time worrying about IT problems. I guess I don't have a lot of IT problems, but this helps it go faster regardless.

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Higher Education
Enterprise
(5001-10,000 employees)
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"Useful Tool for Business"

What do you like best?

The windows are easy to navigate and its designed to help any business

What do you dislike?

It gives too many options for the inexperienced user

Recommendations to others considering the product:

I think its very useful

What problems are you solving with the product? What benefits have you realized?

I can project useful financial models based on business sales

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Micro Focus Service Desk User Ratings

7.5
Ease of Use
Average: 8.3*
8.3
Quality of Support
Average: 8.5*
8.3
Ease of Setup
Average: 7.8*
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