--- title: OpenText ZENworks Asset Management Reviews meta_title: 'OpenText ZENworks Asset Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenText ZENworks Asset Management works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 7 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # OpenText ZENworks Asset Management Reviews **Vendor:** OpenText **Category:** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) **Average Rating:** 4.1/5.0 **Total Reviews:** 7 ## About OpenText ZENworks Asset Management Micro Focus ZENworks Asset Management (formerly Novell) ZENworks Asset Management) integrates inventory, software usage, and license reconciliation to get the most accurate view of software installations and license compliance available. The combination of hardware, software, and purchasing data enables to get a complete view of IT assets. This ensures license compliance and eliminates software overspending. ## OpenText ZENworks Asset Management Pros & Cons **What users like:** - Users appreciate the **user-friendly interface** of OpenText ZENworks Asset Management, enhancing efficiency in asset tracking and management. (2 reviews) - Users value the **excellent product quality** of OpenText ZENworks Asset Management, enhancing efficiency and usability in asset tracking. (2 reviews) - Users value the **manual-free device monitoring** of OpenText ZENworks, enhancing asset management efficiency and compliance. (1 reviews) - Users appreciate the **seamless integrations** with tools like ServiceNow, enhancing overall efficiency in asset management. (1 reviews) - Users appreciate the **intuitive user interface** of OpenText ZENworks Asset Management, enhancing ease of navigation and functionality. (1 reviews) - Users appreciate the **seamless monitoring capabilities** of OpenText ZENworks Asset Management, enhancing overall asset management efficiency. (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **costly licensing** for OpenText ZENworks Asset Management to be a significant drawback affecting overall value. (1 reviews) - Users find the **learning curve steep** , making it challenging for first-time users to navigate the software effectively. (1 reviews) - Users believe that **poor interface design** necessitates significant UX simplification to enhance overall usability. (1 reviews) - Users find the **initial setup and rollout challenging** , which complicates the overall experience with OpenText ZENworks Asset Management. (1 reviews) - Users face **slow performance** with detailed reports in OpenText ZENworks, especially challenging for first-time users. (1 reviews) ## OpenText ZENworks Asset Management Reviews ### 1. Asset Management with Robust Features, but room for simplification **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2024 **What do you like best about OpenText ZENworks Asset Management?** Its a great asset tracking service with features like license management, cost optimization & the UI is very user friendly. You can generate detailed reported for audit. The resources from OpenText & documentation is very helpful, during troubleshooting or while looking for something new. It integrates so well with tools like ServiceNow, which makes it even more efficient. The implementation is also flawless with devices & software discovered automatically without requiring user intervention. You can check warranty for a device to determine next step for repair making it your go to app for any hardware related issues. You can also monitor software inventory to ensure compliance. **What do you dislike about OpenText ZENworks Asset Management?** It's a bit complex for first time users. Sometimes the reports, if they are very detailed, will cause performance issues. The license is a bit costly **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** Difficulty in maintaining inventory of both hardware & software assets. This product provides automated discovery & inventory tracking of all assets. ### 2. Very robust and useful, though needs to optimize more **Rating:** 3.5/5.0 stars **Reviewed by:** BITTU K. | Founder &; CeO, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2025 **What do you like best about OpenText ZENworks Asset Management?** Features are impressive such as license mangement and others... And provides very good User interface. For sure removes lots of overhead. **What do you dislike about OpenText ZENworks Asset Management?** A lot of UX simplification is required. Rest seems good for us. **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** Its what midway of tech and legal and administrative requirements which is often ignored and that later comes withdamages. We are able to mainatin a proper walk between the two using the software. ### 3. A valuable tool for managing software assets **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about OpenText ZENworks Asset Management?** The visibility it provides for asset management, making it easier to track software deployment and usage **What do you dislike about OpenText ZENworks Asset Management?** The initial setup and rollout can be challenging **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** It monitors license costs and unused license to help save money ### 4. Easy to use and reliable asset management **Rating:** 5.0/5.0 stars **Reviewed by:** John G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about OpenText ZENworks Asset Management?** Our purchasing team finally can look to a single pane of glass for purchasing information, pricing, and BOM consolidation. I think that we **What do you dislike about OpenText ZENworks Asset Management?** Our team needs a slack integration and apple app to be most helpful **Recommendations to others considering OpenText ZENworks Asset Management:** Use the trial, it's totally worth it and will help your team! **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** Purchasing staff communication and consolidation. We tend to buy a lot of duplicate product on differnet price sheets, and this software helps us communicate and condolidate. ### 5. Another win for Zenworks **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo H. | Non-Clinical Healthcare Coordinator, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about OpenText ZENworks Asset Management?** This is a unique product that works simultaneously with the suite. This product makes it easy to manage asset inventory. **What do you dislike about OpenText ZENworks Asset Management?** This product (like the suite) has the same form of technical support that has log hold times. A chat feature would make things run smoothly. **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** The ability to know who has which iPhone/Blackberry as well as which laptop. Compliance wise this is a mandatory software. Zenworks is organizationally a necessity. ### 6. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2018 **What do you like best about OpenText ZENworks Asset Management?** Unlike a lot of other desktop management applications, only one client agent is required. **What do you dislike about OpenText ZENworks Asset Management?** Encountered a couple of glitches with the deployment. The issue was overcome by manually installing the client on the affected systems. **Recommendations to others considering OpenText ZENworks Asset Management:** Good to go, try it out. **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** Once the product was fully installed and working, it proved much easier to use. I particularly liked the way the Control Center suggested appropriate tasks as we navigated our way through the various displays. ### 7. Zenworks Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Capital Markets | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2018 **What do you like best about OpenText ZENworks Asset Management?** It gives me great flexibility while I am using it and I like the options that they have provided. **What do you dislike about OpenText ZENworks Asset Management?** For a new user it could be slightly difficult to get accustomed to. **What problems is OpenText ZENworks Asset Management solving and how is that benefiting you?** Mostly asset management solutions for some of the clients I work with. - [View OpenText ZENworks Asset Management pricing details and edition comparison](https://www.g2.com/products/opentext-zenworks-asset-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+16%3A58%3A07+-0500&secure%5Bsession_id%5D=a5332560-fb5c-460a-837c-9878539bd836&secure%5Btoken%5D=7ba08a3c38703adb8b75695e43b8442760f6a8ff8cfa1a0cc98c687e3099762e&format=llm_user) ## OpenText ZENworks Asset Management Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Functionality** - Software inventory and lifecycle management - License entitlement and usage management - Vendor management and compliance - Automated end user license provisioning - Approved app catalogue - Customized alerts **Agentic AI - Software Asset Management Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Risk assessment** - Shadow IT detection - Software vulnerability assessment - Redundant software functionality identification **Generative AI** - AI Text Generation - AI Text Generation **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top OpenText ZENworks Asset Management Alternatives - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (777 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,298 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,926 reviews)