# Top 10 OpenText ZENworks Asset Management Alternatives & Competitors **Average Rating:** 4.1/5 **Total Number of Reviews:** 7 Research alternative solutions to OpenText ZENworks Asset Management on G2, with real user reviews on competing tools. Other important factors to consider when researching alternatives to OpenText ZENworks Asset Management include ease of use and reliability. The best overall OpenText ZENworks Asset Management alternative is SolarWinds Service Desk. Other similar apps like OpenText ZENworks Asset Management are Freshservice, NinjaOne, TeamViewer, and Scrut Automation. OpenText ZENworks Asset Management alternatives can be found in [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) but may also be in [IT Documentation Software](https://www.g2.com/categories/it-documentation) or [Service Desk Software](https://www.g2.com/categories/service-desk). ## Best Paid & Free Alternatives to OpenText ZENworks Asset Management - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) - [Hudu](https://www.g2.com/products/hudu/reviews) ## Top 10 Alternatives to OpenText ZENworks Asset Management Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how OpenText ZENworks Asset Management stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Capital Markets, and Commercial Real Estate, and find the best product for your business. ### 1. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) By SolarWinds Worldwide LLC **Average Rating:** 4.3/5 **Total Reviews:** 786 SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways. Reviewers say compared to OpenText ZENworks Asset Management, SolarWinds Service Desk is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [Software Asset Management (SAM)](https://www.g2.com/categories/software-asset-management-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs SolarWinds Service Desk](https://www.g2.com/compare/opentext-zenworks-asset-management-vs-solarwinds-service-desk) **Compare SolarWinds Service Desk with other alternatives:** - [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs TeamViewer](https://www.g2.com/compare/solarwinds-service-desk-vs-teamviewer) - [SolarWinds Service Desk vs Scrut Automation](https://www.g2.com/compare/scrut-automation-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs IT Glue](https://www.g2.com/compare/it-glue-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs ServiceNow IT Asset Management](https://www.g2.com/compare/servicenow-it-asset-management-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [SolarWinds Service Desk vs Hudu](https://www.g2.com/compare/hudu-vs-solarwinds-service-desk) ### 2. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,345 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to OpenText ZENworks Asset Management, Freshservice is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-opentext-zenworks-asset-management) **Compare Freshservice with other alternatives:** - [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs TeamViewer](https://www.g2.com/compare/freshservice-vs-teamviewer) - [Freshservice vs Scrut Automation](https://www.g2.com/compare/freshservice-vs-scrut-automation) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) - [Freshservice vs IT Glue](https://www.g2.com/compare/freshservice-vs-it-glue) - [Freshservice vs ServiceNow IT Asset Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-asset-management) - [Freshservice vs LogMeIn Resolve](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [Freshservice vs Hudu](https://www.g2.com/compare/freshservice-vs-hudu) ### 3. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,995 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to OpenText ZENworks Asset Management, NinjaOne is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-opentext-zenworks-asset-management) **Compare NinjaOne with other alternatives:** - [NinjaOne vs SolarWinds Service Desk](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs TeamViewer](https://www.g2.com/compare/ninjaone-vs-teamviewer) - [NinjaOne vs Scrut Automation](https://www.g2.com/compare/ninjaone-vs-scrut-automation) - [NinjaOne vs Atera](https://www.g2.com/compare/atera-vs-ninjaone) - [NinjaOne vs IT Glue](https://www.g2.com/compare/it-glue-vs-ninjaone) - [NinjaOne vs ServiceNow IT Asset Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management) - [NinjaOne vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-ninjaone) - [NinjaOne vs Hudu](https://www.g2.com/compare/hudu-vs-ninjaone) ### 4. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) By TeamViewer **Average Rating:** 4.5/5 **Total Reviews:** 4,109 Easy-to-use remote support and access software that lets you securely connect to and monitor desktop-to-desktop, desktop-to-mobile, mobile-to-mobile, or to unattended devices like servers and IoT devices from anywhere. Reviewers say compared to OpenText ZENworks Asset Management, TeamViewer is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs TeamViewer](https://www.g2.com/compare/opentext-zenworks-asset-management-vs-teamviewer) **Compare TeamViewer with other alternatives:** - [TeamViewer vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-teamviewer) - [TeamViewer vs Freshservice](https://www.g2.com/compare/freshservice-vs-teamviewer) - [TeamViewer vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-teamviewer) - [TeamViewer vs Scrut Automation](https://www.g2.com/compare/scrut-automation-vs-teamviewer) - [TeamViewer vs Atera](https://www.g2.com/compare/atera-vs-teamviewer) - [TeamViewer vs IT Glue](https://www.g2.com/compare/it-glue-vs-teamviewer) - [TeamViewer vs ServiceNow IT Asset Management](https://www.g2.com/compare/servicenow-it-asset-management-vs-teamviewer) - [TeamViewer vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-teamviewer) - [TeamViewer vs Hudu](https://www.g2.com/compare/hudu-vs-teamviewer) ### 5. [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) By Scrut Automation **Average Rating:** 4.9/5 **Total Reviews:** 1,313 Automatically test your cloud configurations against 150+ CIS benchmarks across multiple cloud accounts on AWS, Azure, GCP and more, to maintain a strong infosec posture. Reviewers say compared to OpenText ZENworks Asset Management, Scrut Automation is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs Scrut Automation](https://www.g2.com/compare/opentext-zenworks-asset-management-vs-scrut-automation) **Compare Scrut Automation with other alternatives:** - [Scrut Automation vs SolarWinds Service Desk](https://www.g2.com/compare/scrut-automation-vs-solarwinds-service-desk) - [Scrut Automation vs Freshservice](https://www.g2.com/compare/freshservice-vs-scrut-automation) - [Scrut Automation vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-scrut-automation) - [Scrut Automation vs TeamViewer](https://www.g2.com/compare/scrut-automation-vs-teamviewer) - [Scrut Automation vs Atera](https://www.g2.com/compare/atera-vs-scrut-automation) - [Scrut Automation vs IT Glue](https://www.g2.com/compare/it-glue-vs-scrut-automation) - [Scrut Automation vs ServiceNow IT Asset Management](https://www.g2.com/compare/scrut-automation-vs-servicenow-it-asset-management) - [Scrut Automation vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-scrut-automation) - [Scrut Automation vs Hudu](https://www.g2.com/compare/hudu-vs-scrut-automation) ### 6. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,241 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to OpenText ZENworks Asset Management, Atera is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs Atera](https://www.g2.com/compare/atera-vs-opentext-zenworks-asset-management) **Compare Atera with other alternatives:** - [Atera vs SolarWinds Service Desk](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs NinjaOne](https://www.g2.com/compare/atera-vs-ninjaone) - [Atera vs TeamViewer](https://www.g2.com/compare/atera-vs-teamviewer) - [Atera vs Scrut Automation](https://www.g2.com/compare/atera-vs-scrut-automation) - [Atera vs IT Glue](https://www.g2.com/compare/atera-vs-it-glue) - [Atera vs ServiceNow IT Asset Management](https://www.g2.com/compare/atera-vs-servicenow-it-asset-management) - [Atera vs LogMeIn Resolve](https://www.g2.com/compare/atera-vs-logmein-resolve) - [Atera vs Hudu](https://www.g2.com/compare/atera-vs-hudu) ### 7. [IT Glue](https://www.g2.com/products/it-glue/reviews) By Kaseya **Average Rating:** 4.6/5 **Total Reviews:** 714 IT Glue™ is an IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. Reviewers say compared to OpenText ZENworks Asset Management, IT Glue is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs IT Glue](https://www.g2.com/compare/it-glue-vs-opentext-zenworks-asset-management) **Compare IT Glue with other alternatives:** - [IT Glue vs SolarWinds Service Desk](https://www.g2.com/compare/it-glue-vs-solarwinds-service-desk) - [IT Glue vs Freshservice](https://www.g2.com/compare/freshservice-vs-it-glue) - [IT Glue vs NinjaOne](https://www.g2.com/compare/it-glue-vs-ninjaone) - [IT Glue vs TeamViewer](https://www.g2.com/compare/it-glue-vs-teamviewer) - [IT Glue vs Scrut Automation](https://www.g2.com/compare/it-glue-vs-scrut-automation) - [IT Glue vs Atera](https://www.g2.com/compare/atera-vs-it-glue) - [IT Glue vs ServiceNow IT Asset Management](https://www.g2.com/compare/it-glue-vs-servicenow-it-asset-management) - [IT Glue vs LogMeIn Resolve](https://www.g2.com/compare/it-glue-vs-logmein-resolve) - [IT Glue vs Hudu](https://www.g2.com/compare/hudu-vs-it-glue) ### 8. [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) By ServiceNow **Average Rating:** 4.3/5 **Total Reviews:** 499 ServiceNow IT Asset Management (ITAM) is a comprehensive solution designed to manage the entire lifecycle of an organization's IT assets, including hardware, software, and cloud resources. By centralizing asset data and automating workflows, ITAM enhances visibility, ensures compliance, and optimizes costs, enabling organizations to effectively track, manage, and utilize their IT investments. Key Features and Functionality: - Hardware Asset Management (HAM): Oversees the complete lifecycle of physical assets, from procurement to disposal, ensuring accurate tracking and maintenance scheduling. - Software Asset Management (SAM): Manages software licenses to ensure compliance with vendor agreements, optimizes software usage, and monitors renewals and maintenance updates. - Cloud Cost Management: Provides insights into cloud resource usage and costs, enabling organizations to allocate resources efficiently and avoid overspending. - Integration with IT Service Management (ITSM): Seamlessly connects with ITSM processes like incident, change, and problem management, facilitating efficient service delivery and decision-making. - Automated Workflows: Automates routine asset management tasks, such as provisioning, updates, and decommissioning, reducing manual errors and improving operational efficiency. Primary Value and Solutions Provided: ServiceNow ITAM delivers significant value by offering a unified platform that automates the end-to-end lifecycle of IT assets. This automation leads to optimized costs, reduced risks, and enhanced compliance. Organizations benefit from improved asset visibility, enabling proactive planning and decision-making. By integrating ITAM with other ITSM processes, businesses can streamline operations, reduce downtime, and ensure that IT assets are aligned with organizational goals, ultimately driving efficiency and innovation. Reviewers say compared to OpenText ZENworks Asset Management, ServiceNow IT Asset Management is: - Better at meeting requirements - More usable - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs ServiceNow IT Asset Management](https://www.g2.com/compare/opentext-zenworks-asset-management-vs-servicenow-it-asset-management) **Compare ServiceNow IT Asset Management with other alternatives:** - [ServiceNow IT Asset Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-asset-management-vs-solarwinds-service-desk) - [ServiceNow IT Asset Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-asset-management) - [ServiceNow IT Asset Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-asset-management) - [ServiceNow IT Asset Management vs TeamViewer](https://www.g2.com/compare/servicenow-it-asset-management-vs-teamviewer) - [ServiceNow IT Asset Management vs Scrut Automation](https://www.g2.com/compare/scrut-automation-vs-servicenow-it-asset-management) - [ServiceNow IT Asset Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-asset-management) - [ServiceNow IT Asset Management vs IT Glue](https://www.g2.com/compare/it-glue-vs-servicenow-it-asset-management) - [ServiceNow IT Asset Management vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-asset-management) - [ServiceNow IT Asset Management vs Hudu](https://www.g2.com/compare/hudu-vs-servicenow-it-asset-management) ### 9. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) By GoTo **Average Rating:** 4.3/5 **Total Reviews:** 469 LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Reviewers say compared to OpenText ZENworks Asset Management, LogMeIn Resolve is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs LogMeIn Resolve](https://www.g2.com/compare/logmein-resolve-vs-opentext-zenworks-asset-management) **Compare LogMeIn Resolve with other alternatives:** - [LogMeIn Resolve vs SolarWinds Service Desk](https://www.g2.com/compare/logmein-resolve-vs-solarwinds-service-desk) - [LogMeIn Resolve vs Freshservice](https://www.g2.com/compare/freshservice-vs-logmein-resolve) - [LogMeIn Resolve vs NinjaOne](https://www.g2.com/compare/logmein-resolve-vs-ninjaone) - [LogMeIn Resolve vs TeamViewer](https://www.g2.com/compare/logmein-resolve-vs-teamviewer) - [LogMeIn Resolve vs Scrut Automation](https://www.g2.com/compare/logmein-resolve-vs-scrut-automation) - [LogMeIn Resolve vs Atera](https://www.g2.com/compare/atera-vs-logmein-resolve) - [LogMeIn Resolve vs IT Glue](https://www.g2.com/compare/it-glue-vs-logmein-resolve) - [LogMeIn Resolve vs ServiceNow IT Asset Management](https://www.g2.com/compare/logmein-resolve-vs-servicenow-it-asset-management) - [LogMeIn Resolve vs Hudu](https://www.g2.com/compare/hudu-vs-logmein-resolve) ### 10. [Hudu](https://www.g2.com/products/hudu/reviews) By Hudu **Average Rating:** 4.7/5 **Total Reviews:** 357 Hudu is powerful documentation software to organize and enhance your IT environments. Reviewers say compared to OpenText ZENworks Asset Management, Hudu is: - More usable - Better at meeting requirements - Better at support Categories in common with OpenText ZENworks Asset Management: [IT Asset Management](https://www.g2.com/categories/it-asset-management) **Compare:** [OpenText ZENworks Asset Management vs Hudu](https://www.g2.com/compare/hudu-vs-opentext-zenworks-asset-management) **Compare Hudu with other alternatives:** - [Hudu vs SolarWinds Service Desk](https://www.g2.com/compare/hudu-vs-solarwinds-service-desk) - [Hudu vs Freshservice](https://www.g2.com/compare/freshservice-vs-hudu) - [Hudu vs NinjaOne](https://www.g2.com/compare/hudu-vs-ninjaone) - [Hudu vs TeamViewer](https://www.g2.com/compare/hudu-vs-teamviewer) - [Hudu vs Scrut Automation](https://www.g2.com/compare/hudu-vs-scrut-automation) - [Hudu vs Atera](https://www.g2.com/compare/atera-vs-hudu) - [Hudu vs IT Glue](https://www.g2.com/compare/hudu-vs-it-glue) - [Hudu vs ServiceNow IT Asset Management](https://www.g2.com/compare/hudu-vs-servicenow-it-asset-management) - [Hudu vs LogMeIn Resolve](https://www.g2.com/compare/hudu-vs-logmein-resolve) --- ## OpenText ZENworks Asset Management Alternatives FAQs ### How does OpenText ZENworks Asset... compare to SolarWinds Service Desk? According to G2, [OpenText ZENworks Asset Management](https://www.g2.com/products/opentext-zenworks-asset-management/reviews) holds an average rating of 4.1/5 from 7 reviews, while [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) has a higher average rating of 4.3/5 across 778 reviews. SolarWinds leads in key usability dimensions with scores of 9.0 for Usability versus 7.5 for OpenText, 8.9 for Ease of Administration versus no comparable score for OpenText, and 8.6 for Ease of Setup compared to OpenText's setup challenges noted in reviews. SolarWinds also scores 8.9 in Support, surpassing OpenText's 8.3. Users praise SolarWinds for its integrated ticketing, asset management, and automation features, highlighting its intuitive interface, efficient workflows, and strong reporting capabilities. OpenText is recognized for its asset tracking, license management, and integration with tools like ServiceNow but is noted for a steeper learning curve, setup complexity, and higher cost. SolarWinds offers a more streamlined ITSM experience with better scalability and ease of use, supported by extensive user feedback emphasizing its comprehensive feature set and responsive support. ### What are the best alternatives to OpenText ZENworks Asset...? The best alternatives to OpenText ZENworks Asset Management based on G2 user ratings and review counts include [NinjaOne](https://www.g2.com/products/ninjaone/reviews) (4.7/5 stars, 4308 reviews), [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), and [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) (4.3/5 stars, 778 reviews). These alternatives have higher user satisfaction and significantly larger review bases, indicating broader adoption and positive user experiences. Other notable alternatives include [TeamViewer](https://www.g2.com/products/teamviewer/reviews), [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews), and [Atera](https://www.g2.com/products/atera/reviews), all with strong ratings and extensive feature sets. ### Which Software Asset Management Tools tools do reviewers recommend instead of OpenText ZENworks Asset...? Reviewers recommend [NinjaOne](https://www.g2.com/products/ninjaone/reviews) for its ease of use (1373 mentions), robust automation (820 mentions), and comprehensive endpoint management capabilities, which streamline IT operations and reduce workload. [Freshservice](https://www.g2.com/products/freshservice/reviews) is praised for its intuitive interface (229 mentions), powerful automation (101 mentions), and integrated asset management, enabling faster resolution times and improved workflow efficiency. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) is favored for its user-friendly interface, integrated ticketing and asset management, and strong automation features that enhance IT service delivery. Additionally, [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) is recommended for compliance automation and audit readiness, while [Atera](https://www.g2.com/products/atera/reviews) is noted for combining remote monitoring, ticketing, and automation in a single platform with a per-technician pricing model. These tools consistently outperform OpenText ZENworks Asset Management in support, meeting requirements, and usability according to user feedback. ### Why do users choose SolarWinds Service Desk over OpenText ZENworks Asset...? Users choose [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) over OpenText ZENworks Asset Management primarily for its superior usability and support, as reflected in its 0.7-point higher score in Meeting Requirements (8.6 vs 7.8), 1.5-point higher Usability score (9.0 vs 7.5), and 0.6-point higher Support score (8.9 vs 8.3). SolarWinds is favored for its intuitive, user-friendly interface with 20+ mentions of ease of use and streamlined ticketing and asset management in a single platform, reducing overhead and improving efficiency. Its automation features, integrated workflows, and comprehensive reporting empower teams to resolve issues faster and maintain visibility across IT operations. Additionally, SolarWinds' easier setup and administration (8.6 and 8.9 scores respectively) lower the barrier to adoption. Users also appreciate its responsive customer support and continuous product improvements. While some note limitations in advanced customization and reporting flexibility, the overall balance of features, usability, and support drives preference for SolarWinds despite a slightly higher cost profile noted by some reviewers. ## Explore Articles - [What are the most reliable M&A software platforms based on reviews from long-term enterprise users?](https://www.g2.com/discussions/what-are-the-most-reliable-m-a-software-platforms-based-on-reviews-from-long-term-enterprise-users) - [Which sales onboarding app is rated highest](https://www.g2.com/discussions/which-sales-onboarding-app-is-rated-highest) - [What are the best health care credentialing tools delivering measurable ROI within six months for critical business operations?](https://www.g2.com/discussions/what-are-the-best-health-care-credentialing-tools-delivering-measurable-roi-within-six-months-for-critical-business-operations) - [Digital Marketing Services in Vancouver](https://www.g2.com/categories/digital-marketing/locations/vancouver-bc-ca) - [What is the most affordable media targeting solution for small teams?](https://www.g2.com/discussions/what-is-the-most-affordable-media-targeting-solution-for-small-teams) - [Highly recommended loyalty software for increasing repeat business](https://www.g2.com/discussions/highly-recommended-loyalty-software-for-increasing-repeat-business) ## Spotlight Categories - [Expense Management Software](https://www.g2.com/categories/expense-management) - [Lead Intelligence Software](https://www.g2.com/categories/lead-intelligence) - [CPQ Software](https://www.g2.com/categories/cpq)