--- title: MiaRec Reviews meta_title: 'MiaRec Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how MiaRec works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-01' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # MiaRec Reviews **Vendor:** MiaRec **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About MiaRec MiaRec is an AI-native conversation intelligence platform that helps contact centers turn customer interactions into actionable business insights. It supports organizations in improving customer experience, reducing churn, and identifying revenue opportunities—without requiring complex analytics tools or dedicated data teams. With fully automated QA, survey-free CX metrics such as CSAT and NPS, and flexible customization through its Prompt Designer, MiaRec provides the visibility and control needed to optimize performance at scale. Headquartered in Silicon Valley, MiaRec supports over 500 organizations across healthcare, insurance, financial services, retail, and other customer-focused industries. Key Features: Auto QA Customer Experience Insights Sales & Revenue Insights Auto Follow-Ups & Workflow Automation AI Prompt Designer Learn more at www.miarec.com ## MiaRec Reviews ### 1. MiaRec is a automated QA for contact centers.. **Rating:** 5.0/5.0 stars **Reviewed by:** Farrok S. | Sr.Enterprise Development Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about MiaRec?** MiaRec is a platform which offere a wide range of combination which is easy to manage,reliable with good funtionalities.Contact center use miarec to do more with less human interation. It is easy to implement and integrate with the existing platform. **What do you dislike about MiaRec?** There is nothing to dislike about the miarec. It is the one of the best automation platform which i ever used in the current market. **What problems is MiaRec solving and how is that benefiting you?** MiaRec is helping me do more work in less time.while miarec is working on task where i can work on the other task within th given time im able to work diffrent task. - [View MiaRec pricing details and edition comparison](https://www.g2.com/products/miarec/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+14%3A09%3A59+-0500&secure%5Bsession_id%5D=124908b8-e8de-4026-b439-0bb75b4c56f3&secure%5Btoken%5D=d5ab2ecca78ba552d867a49adbc1138528ab240ca11b95930b82d3835dce725c&format=llm_user) ## MiaRec Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text - Generative AI **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Monitoring** - Interactions - Web & Application Usage - Screenshots **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Activity Monitoring - Employee Monitoring** - Calls - Email Activity Tracking - Social Media Activity Tracking - Live Chat - Task/Project Tracking - Attendance Tracking - Task Progress Tracking - Location Tracking - Behavior Tracking - Time Tracking **Performance** - Third-Party Integrations - Compliance **Feedback** - Archives **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Additional Functionality** - Browsing History - API - Timesheet Management - Reporting & Statistics - Screen Activity Recording - Task Management - Employee Email Monitoring - Employee Activity Monitoring - Access Controls/Permissions - Employee Database - Activity Dashboard - Remote Monitoring & Management - Idle Time Monitoring - Third-Party Integrations - Remote Access/Control - Time Clock - Real-Time Data - Email Alerts - Historical Reporting - Real-Time Notifications - Alerts/Notifications - Employee Management - Real-Time Reporting - AI Copilot - Keystroke Recording - Productivity Analysis ## Top MiaRec Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) - 4.5/5.0 (439 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,362 reviews)