MiaRec is leading provider of AI-driven Automated Quality Management and Conversation Intelligence solutions. Our latest innovation, MiaRec IMetrics, delivers real-time CX insights—like CSAT, NPS, and NES—without relying on surveys, giving businesses full visibility into customer sentiment and agent performance. By automating workflows, reducing operational costs, and unlocking actionable insights, MiaRec empowers contact centers to drive efficiency, elevate customer experiences, and accelerate revenue growth. Key features: AI-powered CX KPIs such as CSAT, NES, NPS Topic and Sentiment Analysis Auto QA AI Insights Custom Contact Center KPIs Advanced CX and Business Analytics Learn more at www.miarec.com