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next4biz CSM

next4biz CSM Alternatives & Competitors

(1)4.0 out of 5

Looking for alternatives to next4biz CSM? Tons of people want Help Desk Software to help with mobile user support, social integration, and chat/live support. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Help Desk Software that reviewers voted best overall compared to next4biz CSM. Based on reviewer data you can see how next4biz CSM stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshdesk, Zoho Desk, Zendesk Support Suite, and Salesforce Service Cloud are the most popular alternatives and competitors to next4biz CSM.

Top Alternatives to next4biz CSM

  • Freshdesk
  • Zoho Desk
  • Zendesk Support Suite
  • Salesforce Service Cloud
  • LiveAgent

Top 20 Alternatives & Competitors to next4biz CSM

    #1
    #1
  1. Freshdesk

    (2,344)4.4 out of 5
    Optimized for quick response

    Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with next4biz CSM:
  2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with next4biz CSM:

    DB
    From Freshdesk it is easy to access all the support ticket collections we have worked with even before starting our life cycle with this platform: ticket groups from other services such as Zendesk...Read more
    #2
    #2
  3. Zoho Desk

    (2,690)4.4 out of 5
    Optimized for quick response

    Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with next4biz CSM:
  4. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with next4biz CSM:

    AH
    Possibility of Integration with many apps
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with next4biz CSM:
  6. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with next4biz CSM:

    UM
    I love the intuitive UI and the overall user experience. Also, the product is robust so we don't have a lot of downtime.
    #4
    #4
  7. Salesforce Service Cloud

    (1,533)4.1 out of 5
    Optimized for quick response

    Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with next4biz CSM:
  8. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with next4biz CSM:

    Nicole J.
    NJ
    We are using Desk.com for our small web-based business, with a handful of CSR agents, and one CSM. We do not use all of the features, but do use for all of our customer service emails. I like the...Read more
    #5
    #5
  9. LiveAgent

    (1,309)4.5 out of 5

    LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with next4biz CSM:
  10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with next4biz CSM:

    Foxlie A.
    FA
    If you are in need of a help desk and live chat for a multi-brand company, this provider is great! We have 5 diffrent brands and we can offerfull support with live chat and help desk to our...Read more
    #6
    #6
  11. Intercom

    (1,261)4.4 out of 5
    Optimized for quick response

    Intercom allows you to communicate personally with every single customer.

    Categories in common with next4biz CSM:
  12. Intercom allows you to communicate personally with every single customer.

    Categories in common with next4biz CSM:

    Ian C.
    IC
    I like that this is built into our product. It provides users with a quick way to submit support tickets, ask questions, and have resolutions. While I am not a direct user of Intercom I work with...Read more
    #7
    #7
  13. HubSpot Service Hub

    (522)4.4 out of 5

    HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with next4biz CSM:
  14. HubSpot Service Hub is customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster.

    Categories in common with next4biz CSM:

    UC
    I love being able to see a history of activity for each user. As a designer, we often need to reach out to users to schedule interviews or user testing. Being able to pull up a particular user's...Read more
    #8
    #8
  15. Salesforce Essentials

    (460)4.1 out of 5
    Optimized for quick response

    Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with next4biz CSM:
  16. Salesforce Essentials makes it easy for small businesses to tap into the power of Salesforce to build stronger customer relationships with a combined sales and support CRM that is easy to use, setup, and maintain — for just $25 per user per month.

    Categories in common with next4biz CSM:

    AR
    Detailed, complex and very customizable depending on your organization needs and requirements.
    #9
    #9
  17. LiveChat

    (683)4.5 out of 5

    Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with next4biz CSM:
  18. Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.

    Categories in common with next4biz CSM:

    Mahesh G.
    MG
    My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the...Read more
    #10
    #10
  19. Front

    (624)4.6 out of 5
    Optimized for quick response

    Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with next4biz CSM:
  20. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with next4biz CSM:

    Matt P.
    MP
    The level of collaboration and knowledge sharing that Front has brought not only to my team but our entire Customer Success organization has been huge. We're constantly tagging each other, taking...Read more
    #11
    #11
  21. TeamSupport

    (620)4.3 out of 5
    Optimized for quick response

    A powerful customer support suite with a focus on collaboration.

    Categories in common with next4biz CSM:
  22. A powerful customer support suite with a focus on collaboration.

    Categories in common with next4biz CSM:

    William M. M.
    WM
    I have found the interface easy to learn and use effectively. I have found their support staff to be very helpful, patient and always ready to please.
    #12
    #12
  23. LiveZilla

    (447)4.6 out of 5

    LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with next4biz CSM:
  24. LiveZilla Support Software features Live Chats, Real Time Visitor Monitoring, Online Customer Support, Ticket System, WebCam Chats & Operator to Operator Chats.

    Categories in common with next4biz CSM:

    FM
    it is a very good software for live chat for the companies to do business and more helpful, it is a multi website support usefull for helpdesk and others a swe;;
    #13
    #13
  25. ActiveCampaign

    (6,527)4.6 out of 5
    Optimized for quick response

    ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with next4biz CSM:
  26. ActiveCampaign helps growing businesses meaningfully connect and engage with their customers. Its Saas platform enables businesses to create optimized customer experiences by automating many behind the scenes processes and communicating with their customers across channels with personalized, intelligence-driven messages.

    Categories in common with next4biz CSM:

    Stephen C.
    SC
    ActiveCampaign's user-friendly system, from the campaign builder to drag-and-drop automation building, is such an upgrade from larger B2B email marketing platforms! The ease-of-use is helping us...Read more
    #14
    #14
  27. Podium

    (1,105)4.6 out of 5
    Optimized for quick response

    Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with next4biz CSM:
  28. Podium is an Interaction Management platform that helps businesses collect and manage online reviews, gather feedback and text customers.

    Categories in common with next4biz CSM:

    DS
    Podium has been great for communicating with out members through text. It is very easy to keep track of incoming messages, and to respond quickly easy. It is also very easy to use for outgoing text...Read more
    #15
    #15
  29. Birdeye

    (975)4.8 out of 5
    Optimized for quick response

    Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with next4biz CSM:
  30. Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.

    Categories in common with next4biz CSM:

    UT
    I really enjoy using Birdeye for the ability to see all the reviews and ratings we have from multiple platforms in one place. These reviews are also available for download and I can run analysis as...Read more
    #16
    #16
  31. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with next4biz CSM:
  32. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with next4biz CSM:

    UF
    The workflow and ability to collaborate with other users is very helpful
    #17
    #17
  33. Hiver

    (521)4.6 out of 5
    Optimized for quick response

    Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with next4biz CSM:
  34. Hiver turns Gmail into a simple, powerful collaboration and customer support tool.

    Categories in common with next4biz CSM:

    UL
    The seamless integration between Hiver and Gmail
    #18
    #18
  35. Drift

    (489)4.3 out of 5

    Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with next4biz CSM:
  36. Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team.

    Categories in common with next4biz CSM:

    AI
    I like how Drift allows us to qualify leads that come in so our sales team doesn't have to waste their time with qualifying leads one by one. Their live support chat is very useful when I have...Read more
    #19
    #19
  37. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with next4biz CSM:
  38. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with next4biz CSM:

    AC
    They have consistently taken our feedback and implemented it where they can. I like how easy it is to change any admin settings or queue settings. Setup was incredibly easy. Pricing is great!
    #20
    #20
  39. Genesys Cloud

    (439)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with next4biz CSM:
  40. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with next4biz CSM:

    DP
    Platform flexibility, continued release of new features/functions