UI

Verified User in Insurance

Enterprise (> 1000 emp.)

1/17/2019

"Helpful"

3.5/5

What do you like best about mHelpDesk?

That you can access most things on your own Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

That it can get delayed they more ppl accessing the site Review collected by and hosted on G2.com.

UP

Verified User in Public Relations and Communications

Enterprise (> 1000 emp.)

12/3/2018

"positive"

2.5/5

What do you like best about mHelpDesk?

easy to navigate and clear answers is what i like best about the the program. plus the friendly staff and personnel Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

there is nothing so far about the company that i dislike, but it is still new to me as i learn more about it everyday Review collected by and hosted on G2.com.

CC

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

12/13/2018

"Helpful"

2.5/5

What do you like best about mHelpDesk?

HelpDesk is pretty easy to navigate and gets the job done quickly. Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

Sometimes the apps on the side take a minute to load up. Review collected by and hosted on G2.com.

GT

GleekForLife T.

Intake Specialist

Small-Business (50 or fewer emp.)

7/23/2018

"For the most part good! "

5/5

What do you like best about mHelpDesk?

It is easy enough to move through the program and fairly simple to learn. The tabs and tools are intuitive and it is easy to delete errors Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

Very limited customization at the employee access level. It is not possible to resize windows to see more information in the description fields Review collected by and hosted on G2.com.

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

12/15/2018

"HelpDesk tracks requests"

4/5

What do you like best about mHelpDesk?

I like being able to get help and support in a systematic and efficient manner. Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

I don't like how the requests often default to specific settings. Review collected by and hosted on G2.com.

JK

Jenna K.

Small-Business (50 or fewer emp.)

7/23/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"mHelpDesk Review"

3.5/5

What do you like best about mHelpDesk?

The way that it is laid out and organizes information Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

Very limited customization at the employee access level. It is not possible to resize windows to see more information in the description fields. Review collected by and hosted on G2.com.

CL

Carrie L.

Customer Service Specialist

Mid-Market (51-1000 emp.)

7/30/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simple and easy to use platform"

5/5

What do you like best about mHelpDesk?

The layout and easy to use platform, very compatible with a smart phone. Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

I have no dislikes about the app, I love it, especially since it's very compatible with my phone. Review collected by and hosted on G2.com.

KG

Kenyata G.

Customer Service specialist/Hotel Specialist

Consumer Services

Small-Business (50 or fewer emp.)

1/10/2018

"mHelpDesk Software For Growing Companies"

3/5

What do you like best about mHelpDesk?

mHelpDesk provides an easy way to search and locate/store customer information. Its quick when you need it to be and has a fairly easy navigation system. It was pretty easy to set up as well. Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

I feel as though the program can be a bit pricey and at times its rather hard to get ahold of someone when you need assistance with the software not performing and or working properly. Review collected by and hosted on G2.com.

Recommendations to others considering mHelpDesk:

Make sure you pay close attention to the costs involved when purchasing. IF a trial is available, I would recommend to try it out first to see how you like it and how well it works for your business needs. Review collected by and hosted on G2.com.

What problems is mHelpDesk solving and how is that benefiting you?

Having an easy way to locate customers is essential because it collects all pertinent information needed for billing, verification such as addresses etc or whichever verification process your company has. Its beneficial because it gives your company a feel of professionalism as opposed to having things all over the place especially regarding customer information. You want a program that can help keep things organized and easily accessible. Review collected by and hosted on G2.com.

KB

KHAIRUL B.

Business Owner

Small-Business (50 or fewer emp.)

12/23/2017

"Thank you for helping us find mHelpDesk"

5/5

What do you like best about mHelpDesk?

Especially I like this very much-

Customizable Coloring of the work order type Recurring maintenance Report Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

there is a learning curve

we were initially confused on which logins to use

change is always hard, but we are figuring it out Review collected by and hosted on G2.com.

Recommendations to others considering mHelpDesk:

Recommended! Review collected by and hosted on G2.com.

What problems is mHelpDesk solving and how is that benefiting you?

The software: We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management software throughout the years and none of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that it is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance. Customer Service: My first conversation was with Daniel McClain - Account executive - He was great from the get-go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so excited for it. Thank you, Mr. McClain ;) Once I decided to go ahead with Mhelpdesk I was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if I could I would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done with the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, I was able to train my staff with easily with zero misunderstandings. Thanks for everything !! Review collected by and hosted on G2.com.

SB

Suzette B.

Enterprise (> 1000 emp.)

7/16/2018

"Best field service management software"

5/5

What do you like best about mHelpDesk?

Helped us get organized and win more jobs. Review collected by and hosted on G2.com.

What do you dislike about mHelpDesk?

Nothing, I felt that this was so user friendly and from scheduling, dispatch, invoice, and more. Review collected by and hosted on G2.com.