The software is not too bad of a starter software. Review collected by and hosted on G2.com.

Not helpful and nearly impossible to navigate. I actually had to do a Google search on "how to cancel mHelpDesk subscription" in order to figure anything out. This tool does not offer anything that most small business owners don't already have. Review collected by and hosted on G2.com.

I like that i can chat with the help desk and they are able to work with me remotely and i don’t have to make a phone call. I can solve everything through my PC. Review collected by and hosted on G2.com.

Sometimes they take their time to do things that needs to be resolved asap. Review collected by and hosted on G2.com.

Fast reaspond time my first reaction was surprised that everything could get fixed in one area Review collected by and hosted on G2.com.

Nothing I always know where to go for help Review collected by and hosted on G2.com.

This software application has robust data security provision, ease of accessibility, caters to a wide spectrum of businesses and is very reliable. The customer service team does a commendable job. Review collected by and hosted on G2.com.

I would like to see competitive pricing options for difference services. Review collected by and hosted on G2.com.

You cal call or send an email and it provides you a work ticket so that they can get back to you and resolve the issue Review collected by and hosted on G2.com.

Waiting for them to get back to you can often take too long and that puts the work you have to do on the back burner. Review collected by and hosted on G2.com.

Someone is always there to answer your call and help you out. Always get a resolution to my concern in a timely manner. Very reliable service. Review collected by and hosted on G2.com.

There are very few things i dislike about this product but I don't love that there is such a disconnect between the user. It can be hard to get someone on the phone and to look up the status of your claim or ticket. Review collected by and hosted on G2.com.

Questions are answered quickly they understand what it is you need and get the bottom of the problem Review collected by and hosted on G2.com.

In some cases your issue can be escalated and you have to wait Review collected by and hosted on G2.com.

They are usually quick in solving the problem, once they call back. Review collected by and hosted on G2.com.

Takes up to two days for a return call! Review collected by and hosted on G2.com.

Easy to use easy to access and easy to train other team members on Review collected by and hosted on G2.com.

Slow connection speed and difficulty with customer service Review collected by and hosted on G2.com.

I am able to filter out a list of customers that live in a certain region to send a reminder email or reminder cards and easy scheduling. mHelpDesk gives you complete visiblity over who’s working on what and what’s getting done.mHelpDesk’s data protection software Review collected by and hosted on G2.com.

The interface of the Calendar is bit complicated and can become hard to read with a lot of information in one single view. The software works according to expectations. mHelpDesk is reliable and efficient. Review collected by and hosted on G2.com.