mHelpDesk gives the consumer the best customer support software around. The software is very easy to use as well. Customers have a one-one- hands on experience with the software. You don't have to be very computer literate to use the software either. The level of security encryption is very secure.

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Data transmission between user and servers is very secure, however can be very slow at times. Probably due to the number of users in a given organization/LAN. Deleting temporary files regularly, running system speed checks & possibly defragging hard drives to free up space, offers some possible solutions (I found can help most of the time). Technically, this situation might not be from the actual mHelpDesk software. But, from the LAN run time. Review collected by and hosted on G2.com.

The map in mHelpDesk gives us an easy way to see the jobs and color codes the jobs. The calendar allows us to see where each tech has been and where he is scheduled to go. Review collected by and hosted on G2.com.

It would be helpful to be able to upload Excel spreadsheets. It is also not always clear on the map what date the job was entered, and there is a glitch that makes us have to manipulate the map in order to show all the jobs at the same time, which increases the potential to miss a job. Review collected by and hosted on G2.com.

mHelpDesk makes it easy to enter a work order, plan a route, and give the jobs to our technicians. Review collected by and hosted on G2.com.

The map would benefit from more features, like mapping distance and uploading Excel spreadsheets. Review collected by and hosted on G2.com.

mHelpDesk provides an easy way to track all the many jobs and provides an useful calendar for scheduling. Review collected by and hosted on G2.com.

It would be helpful if the map were more interactive, allowed us to upload Excel spreadsheets, and measure distances. Review collected by and hosted on G2.com.

It is a great assistance when it comes to taking care of customers concerns of a product or website. Review collected by and hosted on G2.com.

Mdesk does not become as effective when its time to notify you of any customer emails promptly Review collected by and hosted on G2.com.

The change is greater since we use the program we can manage efficiently in order to be more productive that allows us to operate without errors. Review collected by and hosted on G2.com.

I can not give a point against it because it has everything my company needs and more, it is light efficient and constantly updated. Review collected by and hosted on G2.com.

very responsive and great business workflow. everything is digital and that makes many part of the service good. Review collected by and hosted on G2.com.

the learning curve. some users are not tech-savvy so it does take a long time to learn Review collected by and hosted on G2.com.

They are very responsive and solve issues quickly. I’ve dealt with them multiple times working in my clinic. And the agents are very friendly and compassionate. Review collected by and hosted on G2.com.

That some of the responses they give are obvious. And have been attempted multiple times. And their availability for transferring in a timely manner. Review collected by and hosted on G2.com.

It is an excellent software which helps in eliminating double entry of data which gives the visibility of the information to the owners or technicians. It consists of many management tools that is a powerful element of this software. Review collected by and hosted on G2.com.

It is a great software, nothing to cause trouble with. Review collected by and hosted on G2.com.

I enjoy how easy it is to use when it comes to requesting how to solve problems for my computer from IT. I feel that IT receives my request pretty fast and they call right away to see how they can fix the issues on my computer. Review collected by and hosted on G2.com.

I was there were more communication options. such as a online chat once the request had been made and started to work on it. This live chat would allow for there to be ope communication to see what issues need to be resolved faster. Review collected by and hosted on G2.com.